# Intercom vs UseChat (now 88Agents)

Intercom records 4,471,110 monthly visits with +2.7% month-over-month growth and Free Trial, Paid pricing. UseChat (now 88Agents) records 0 monthly visits with 0% growth and Free Trial, Paid pricing.

| Metric | [Intercom](https://openaitools.app/tool/intercom-com) | [UseChat (now 88Agents)](https://openaitools.app/tool/usechat) |
| :--- | :--- | :--- |
| Website URL | https://intercom.com | https://usechat.ai |
| Categories | AI Agent, AI Customer Service, AI Assistant, AI Copilot | AI Chatbot, AI Customer Service, AI Assistant, Large Language Models (LLMs) |
| Pricing Model | Free Trial, Paid | Free Trial, Paid |
| Monthly Visits | 4,471,110 | 0 |
| MoM Growth Rate | +2.7% | 0% |
| Primary Market | United States | Global |
| Direct Visits | 3,579,512 | 0 |
| Review Score | 4.5 | 4.1 |
| Saved Count | 4 | 5 |
| Supported Platforms | Website | Website |

## Intercom

Intercom has moved well beyond live chat into a complete customer service system built around two products that work as one: an AI-powered helpdesk and the Fin AI agent. The helpdesk covers an omnichannel inbox, ticketing, a help center, outbound messaging, and reporting. Copilot sits alongside human reps inside the inbox, surfacing context from connected tools and handling administrative work before anyone has to ask for it.

The distinguishing idea is that Fin is natively integrated rather than bolted on. Fin and the helpdesk share the same customer record, knowledge sources, and inbox, so every conversation a human handles teaches the AI something, and every gap Fin encounters surfaces a fix a manager can approve. Knowledge Hub centralizes and optimizes the content that powers AI, human, and self-serve support, with reporting across each touchpoint.

Deployment covers phone, email, chat, Slack, and other channels, and Fin can be trained on existing documentation plus internal processes, then tested with AI-driven simulations that run full customer conversations before going live. Integrations pull customer data and take actions through APIs or MCP, so responses are personalized and accurate.

**Pricing & Plans:** Intercom offers a 14-day free trial with no credit card required and then subscription tiers, with seats and AI agent resolution volume priced separately. Published pricing exists, but the AI agent component is typically usage-based, so the total depends on conversation volume. Contact sales for enterprise quotes.

- **Fin AI Agent:** An AI agent trained specifically for customer service that resolves routine and increasingly complex multi-step queries across every channel.
- **Unified omnichannel helpdesk:** Chat, email, phone, and messaging conversations arrive in one shared inbox with ticketing built for collaboration across teams.
- **Copilot in the inbox:** An assistant that proactively surfaces context from connected systems and handles admin work without leaving the conversation view.
- **Knowledge Hub and AI insights:** Centralize and measure the content behind AI and self-serve support, with suggestions on what to fix and one-click actions.
- **Testing and simulations:** Run simulated customer conversations end to end to validate Fin on complex queries before deploying to live channels.

**Strengths:** AI agent and helpdesk share one data model, so human and AI support genuinely improve each other; Covers the full support stack: inbox, ticketing, help center, outbound, and reporting; Fin deploys across phone, email, chat, and messaging with strong reported resolution rates; Simulation tools let teams validate complex AI behavior before going live

**Limitations:** Cost scales with AI resolution volume, which can be hard to forecast; The breadth of the platform means a meaningful setup and configuration effort; Small teams may find the full stack more than they need compared with lighter tools

[Profile (Markdown)](https://openaitools.app/tool/intercom-com.md)

## UseChat (now 88Agents)

UseChat redirects to 88Agents, the current name of the product. It is a chatbot and agent-building platform aimed at agencies and internal product teams rather than one-off website widgets. The pitch is deliberately unglamorous: you start with a smart chatbot that answers questions, knows your client's documentation and captures leads, and you scale the same assistant into an agent that can query databases, trigger workflows and call external APIs when the project demands it.

Model choice is a first-class feature rather than a hidden default. You can switch between OpenAI, Anthropic and Google Gemini models without changing code, which matters when you are managing cost and capability across many client accounts. Knowledge ingestion covers PDFs, Word and Markdown files, full website crawls, structured CSV/JSON datasets, YouTube videos and playlists for automatic transcript extraction, and FAQ pairs for exact-match answers. Everything is indexed and searchable from the same configuration.

Deployment is multi-channel from a single setup. The same knowledge base and personality can appear as an embeddable chat widget styled to match a client's brand, as a Slack app handling DMs and channel mentions, or as an email agent reading and replying over IMAP/SMTP on a schedule. Every conversation is logged and searchable, and contacts can be collected when you want to turn conversations into leads. Pricing starts around $29/month and scales to $399/month, with annual billing offering a discount, plus an enterprise tier.

**Pricing & Plans:** Free to start with no credit card required; paid plans listed on the site are Starter at $29/month (25 chatbots, 1 GB storage, unlimited chats, 5 team members, 3 channels), Pro at $99/month (100 chatbots, 10 GB storage, 25 team members, 5 channels, 1 year history) and Expert at $399/month (250 chatbots, 100 GB storage, 100 team members, 10 channels, 2 years history). Yearly billing saves roughly 30%, and a custom Enterprise plan is available. You supply your own model API keys.

- **Bring your own keys and models:** Connect OpenAI, Anthropic or Google Gemini and switch models in seconds without changing code, so you are never locked to a single provider and can optimize cost as pricing changes.
- **Multi-channel deployment:** Publish one chatbot configuration to an embeddable website widget, Slack workspaces (DMs and channel mentions) and an email agent that reads and answers over IMAP/SMTP — same knowledge, same personality.
- **Broad knowledge ingestion:** Train on PDFs, Word and Markdown documents, full website crawls or specific pages, structured CSV/JSON datasets, YouTube videos and playlists with automatic transcripts, and FAQ pairs for exact answers.
- **Chatbot to agent in one platform:** Start with a simple Q&A chatbot and extend it into an agent that can query databases, kick off workflows and call external APIs without migrating to another tool.
- **Conversation visibility and contacts:** Every message is logged and searchable, scheduled site syncs keep content fresh, and contact capture turns visitor conversations into follow-up leads.

**Strengths:** Own your API keys and pick between OpenAI, Anthropic and Gemini per project; One configuration deploys to web, Slack and email, which suits multi-client agency work; Ingestion covers documents, site crawls, datasets, YouTube transcripts and FAQs; Transparent published pricing with a free tier and no credit card required

**Limitations:** Pricing tiers cap chatbots, channels and team members per plan, which can add up across many client accounts; Bring-your-own-key model means you also carry the underlying LLM usage costs; The email channel depends on you configuring IMAP/SMTP access for each client

[Profile (Markdown)](https://openaitools.app/tool/usechat.md)

## Frequently Asked Questions

### How do Intercom and UseChat (now 88Agents) compare in monthly traffic?

Intercom has 4,471,110 monthly visits, while UseChat (now 88Agents) has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Intercom has a month-over-month growth rate of +2.7%; UseChat (now 88Agents) has 0%.

### How does pricing compare?

Intercom: Free Trial, Paid. Intercom offers a 14-day free trial with no credit card required and then subscription tiers, with seats and AI agent resolution volume priced separately. Published pricing exists, but the AI agent component is typically usage-based, so the total depends on conversation volume. Contact sales for enterprise quotes. UseChat (now 88Agents): Free Trial, Paid. Free to start with no credit card required; paid plans listed on the site are Starter at $29/month (25 chatbots, 1 GB storage, unlimited chats, 5 team members, 3 channels), Pro at $99/month (100 chatbots, 10 GB storage, 25 team members, 5 channels, 1 year history) and Expert at $399/month (250 chatbots, 100 GB storage, 100 team members, 10 channels, 2 years history). Yearly billing saves roughly 30%, and a custom Enterprise plan is available. You supply your own model API keys.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Tailored specifically for ecommerce ticketing and deep Shopify integrations, whereas Intercom serves broader SaaS and tech businesses. | [.md](https://openaitools.app/tool/gorgias.md) |
| 2 | [Chatbot App](https://openaitools.app/tool/chatbot-app) | 2,170,883 | -9.7% | Freemium | Chat with 30+ leading AI models in one clean, fast workspace | [.md](https://openaitools.app/tool/chatbot-app.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training. | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 5 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Autonomous AI agents for customer service, content and operations | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps. | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [DocsBot AI](https://openaitools.app/tool/docsbot-ai) | 495,278 | -3.8% | Freemium | Custom AI agents trained on your documentation and knowledge base | [.md](https://openaitools.app/tool/docsbot-ai.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Build customer-facing AI agents for support, sales, and product guidance | [.md](https://openaitools.app/tool/chatbase.md) |
| 10 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | AI support agent plus helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/richpanel.md) |

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Source: https://openaitools.app/compare/intercom-com-vs-usechat

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)