# Intercom vs Retner (formerly The Botmode)

Intercom records 2,764,543 monthly visits with -5.8% month-over-month growth and Free Trial, Paid pricing. Retner (formerly The Botmode) records 0 monthly visits with -100% growth and Free Trial, Paid pricing.

| Metric | [Intercom](https://openaitools.app/tool/intercom-help) | [Retner (formerly The Botmode)](https://openaitools.app/tool/the-botmode) |
| :--- | :--- | :--- |
| Website URL | https://intercom.help | https://thebotmode.com |
| Categories | AI Knowledge Base, AI Chatbot, AI Customer Service | AI Chatbot, AI Customer Service, AI Marketing, AI API |
| Pricing Model | Free Trial, Paid | Free Trial, Paid |
| Monthly Visits | 2,764,543 | 0 |
| MoM Growth Rate | -5.8% | -100% |
| Primary Market | United States | Global |
| Direct Visits | 1,786,207 | 0 |
| Review Score | 4.7 | 4.1 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Intercom

Intercom is one of the best-known names in customer service software, and its current positioning is built around a single system for both AI and human support. The platform gives teams an omnichannel inbox, AI-powered ticketing, a Help Center, outbound messaging and analytics, all sharing the same customer record and knowledge base. Because Fin and the helpdesk are built together, every human conversation can be used to improve the AI agent, and content gaps surface automatically as suggestions that managers can act on.

Fin is the AI Agent at the center of the product. It is trained on a company's existing help content and policies, then deployed across chat, email, phone, Slack and other channels. Intercom reports that Fin averages around 76% resolution across more than 12,000 customers, with some teams exceeding 85%. Simulations let support leads rehearse complex, multi-step conversations before going live, and AI-powered Insights show what to retrain next.

Copilot 2 works alongside human agents inside the inbox, handling administrative work and pulling context from connected tools. Intercom integrates with services such as Slack, Shopify and GitHub, so relevant customer data can be surfaced in one workspace. Pricing is modular: the helpdesk and Fin are licensed separately, with a free trial available and seats priced per agent per month.

**Pricing & Plans:** Paid product with a 14-day free trial and no credit card required to start. Intercom is priced per seat per month with tiered plans for startups, small businesses and enterprises, and Fin AI Agent is licensed on top of the helpdesk as its own line item. Exact rates depend on seats, conversation volume and Fin resolution usage; contact sales for enterprise quotes.

- **Fin AI Agent:** A support-trained AI agent that resolves customer conversations across chat, email, phone and Slack, averaging around 76% resolution according to Intercom's own benchmark data.
- **Omnichannel shared inbox:** Bring chat, email, social and messaging channels into one workspace so agents see every conversation with full customer context.
- **AI-powered ticketing:** Track customer issues, back-office work and widespread tracker problems so nothing falls through the cracks and customers stay informed.
- **Centralized Knowledge Hub:** Manage and optimize the content that powers Fin, Copilot and your Help Center, with reporting on how each article performs across touchpoints.
- **Copilot 2 for agents:** An in-inbox assistant that drafts replies, surfaces connected-tool context and handles admin work without agents leaving the conversation.

**Strengths:** Fin is built into the same platform as the helpdesk, so AI and human support share one customer record and knowledge base; Strong out-of-the-box resolution rates reported by a large, high-profile customer base; Broad channel coverage from chat and email to phone, Slack and messaging apps; Mature ecosystem of integrations and a well-documented API for extending workflows

**Limitations:** Pricing is modular and adds up quickly once you combine seats with Fin usage; Advanced automation and reporting features sit behind higher tiers; Configuration and knowledge-base hygiene take real setup effort to get the best AI results

[Profile (Markdown)](https://openaitools.app/tool/intercom-help.md)

## Retner (formerly The Botmode)

Retner (formerly The Botmode) is an AI-native marketing and retention platform built for direct-to-consumer and eCommerce brands. The product centers on the official WhatsApp Business API and adds SMS, Voice, Instagram, RCS and email so that a brand can manage every customer touchpoint from one dashboard. Core jobs include recovering abandoned carts, reducing return-to-origin risk by converting cash-on-delivery orders to prepaid, and driving repeat purchases with automated flows.

Automation is the heart of the platform. Welcome series, abandoned cart nudges, post-purchase follow-ups, broadcast campaigns and catalog messages can all run on autopilot, while real-time segmentation lets marketers target shoppers by campaign activity or buying behaviour. An optional AI chatbot handles support and pre-sales questions across channels, learns from previous conversations, and can recommend products, while AI voice agents place personalised outbound calls for COD verification.

Retner integrates with major ecommerce platforms out of the box and offers a no-code flow builder for teams that want to launch automations without engineering support. The vendor reports more than 700 brands across 10+ countries using the product, and it is distributed with a demo-led sales motion plus a free trial on its paid plans.

**Pricing & Plans:** Free trial available, then paid monthly subscriptions billed in Indian rupees plus GST. Starter (WhatsApp only) from around ₹3,500/month, WhatsApp + AI Calling from around ₹5,000/month, and a Full Suite omnichannel plan around ₹10,000/month. AI Chatbot and Retner Pass add-ons cost about ₹1,999/month each, with 5–15% discounts for quarterly to annual commitments, and a custom Enterprise tier.

- **Official WhatsApp Business API automation:** Broadcasts, catalog messages, flow chatbots, order alerts and drip campaigns run on the official WhatsApp Business API with scheduling and audience targeting.
- **Abandoned cart recovery and RTO prevention:** Automated recovery journeys re-engage shoppers who left a basket behind, while COD-to-prepaid nudges cut return-to-origin losses for eCommerce brands.
- **AI chatbot and AI voice agents:** An optional AI chatbot resolves support and pre-sales queries and recommends products, while AI voice agents place personalised outbound calls for COD verification.
- **Real-time segmentation and omnichannel CRM:** Unlimited segments update in real time based on campaign activity and shopping behaviour, with WhatsApp, SMS, Voice, Instagram, RCS and email handled in one inbox.
- **No-code integrations with eCommerce stacks:** Plug-and-play connectors for major store platforms plus a visual flow builder mean non-technical teams can launch automations without custom work.

**Strengths:** Purpose-built for D2C and eCommerce retention, not a generic chatbot; Omnichannel coverage spans WhatsApp, SMS, Voice, Instagram, RCS and email; No-code flow builder and plug-and-play store integrations; Transparent published pricing with a modular add-on model

**Limitations:** Pricing is listed in Indian rupees plus GST, which is awkward for global buyers; Core value depends on the WhatsApp Business API, so Meta messaging fees apply on top; AI chatbot and audience-identification features cost extra as add-ons

[Profile (Markdown)](https://openaitools.app/tool/the-botmode.md)

## Frequently Asked Questions

### How do Intercom and Retner (formerly The Botmode) compare in monthly traffic?

Intercom has 2,764,543 monthly visits, while Retner (formerly The Botmode) has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Intercom has a month-over-month growth rate of -5.8%; Retner (formerly The Botmode) has -100%.

### How does pricing compare?

Intercom: Free Trial, Paid. Paid product with a 14-day free trial and no credit card required to start. Intercom is priced per seat per month with tiered plans for startups, small businesses and enterprises, and Fin AI Agent is licensed on top of the helpdesk as its own line item. Exact rates depend on seats, conversation volume and Fin resolution usage; contact sales for enterprise quotes. Retner (formerly The Botmode): Free Trial, Paid. Free trial available, then paid monthly subscriptions billed in Indian rupees plus GST. Starter (WhatsApp only) from around ₹3,500/month, WhatsApp + AI Calling from around ₹5,000/month, and a Full Suite omnichannel plan around ₹10,000/month. AI Chatbot and Retner Pass add-ons cost about ₹1,999/month each, with 5–15% discounts for quarterly to annual commitments, and a custom Enterprise tier.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Completely free live chat and ticketing tier, but features a dated interface and less advanced AI tools. | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | AI-powered customer conversation platform for B2C messaging at scale | [.md](https://openaitools.app/tool/respond-io.md) |
| 3 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 4 | [Botmaker](https://openaitools.app/tool/botmaker) | 949,155 | -3.4% | Freemium, Contact for Pricing | Build autonomous AI agents for WhatsApp, email, voice, and every channel your customers use. | [.md](https://openaitools.app/tool/botmaker.md) |
| 5 | [AiSensy](https://openaitools.app/tool/aisensy) | 811,787 | -3.8% | Freemium | AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs | [.md](https://openaitools.app/tool/aisensy.md) |
| 6 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Faster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure. | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 7 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features. | [.md](https://openaitools.app/tool/tidio.md) |
| 8 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 9 | [Notbot](https://openaitools.app/tool/notbot) | 470,467 | +7.3% | Freemium, Free Trial, Paid | WhatsApp chatbot, CRM, and marketing automation in one dashboard | [.md](https://openaitools.app/tool/notbot.md) |
| 10 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall. | [.md](https://openaitools.app/tool/reamaze-com.md) |

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Source: https://openaitools.app/compare/intercom-help-vs-the-botmode

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)