# Koncert vs Salesforce Agentforce (formerly Einstein)

Koncert records 43,533 monthly visits with -9.3% month-over-month growth and Contact for Pricing pricing. Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% growth and Freemium pricing.

| Metric | [Koncert](https://openaitools.app/tool/koncert-com) | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) |
| :--- | :--- | :--- |
| Website URL | https://koncert.com | https://www.salesforce.com/agentforce/ |
| Categories | AI Sales, AI Sales Assistant, AI Cold Calling, AI Productivity Tools | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 43,533 | 111,910,743 |
| MoM Growth Rate | -9.3% | +2.2% |
| Primary Market | South Africa | United States |
| Direct Visits | 17,271 | 60,741,009 |
| Review Score | 4.1 | 4.4 |
| Saved Count | 2 | 20 |
| Supported Platforms | Website | Website |

## Koncert

Koncert is a sales engagement platform from Koncert (formerly Knowlarity/other lineage not asserted) that puts an ultra-low latency dialer at the center of outbound B2B calling. The platform bundles AI Parallel Dialer, AI Flow Dialer, agent-assisted dialing, workflow dialing and click-to-call into a single workspace, then layers on machine-learning filtering that skips voicemail and phone trees so reps reach live conversations faster. Koncert advertises up to 8x more prospect conversations and up to 50% higher connect rates compared with manual dialing.

Beyond dialing, Koncert adds Koncert Cadence for multi-channel sequencing across phone, email, video, text and social; Koncert Phone for unlimited cloud calling with dedicated business lines; and a Data Researcher capability that uses phone propensity scoring plus human-verified contact data to prioritise leads most likely to answer. AI features include a Voice Agent that handles missed calls and books meetings, AI PitchLab for rehearsal, conversation intelligence that detects objections, AI summary notes and transcriptions, and automated local presence that maps local caller IDs to prospect area codes.

A distinctive part of the product is caller ID reputation management: Koncert monitors how outbound numbers appear on real mobile phones via a heat map and cleans or removes spam-flagged numbers automatically, plus a Parking Lot feature that quarantines bad numbers. Manager tooling includes Remote Coach for live listen and whisper coaching, a Remote Salesfloor for virtual call blitzes, real-time dashboards and CRM integrations with Salesforce, HubSpot, Outreach and Salesloft. Pricing is volume-based and quoted per team; the website lists dialer tiers by lines and productivity rather than public per-seat rates.

**Pricing & Plans:** Volume-based pricing quoted by sales; the site describes dialer tiers by number of lines and productivity gains (for example single-line flow dialer vs multi-line parallel dialer). No public per-seat list price is published, so teams typically book a demo or request pricing. Salesforce, HubSpot, Outreach and Salesloft integrations are native.

- **AI Parallel and Flow Dialers:** Multi-line parallel dialing and single-line flow dialing with AI that filters out voicemail and phone trees to connect reps to live prospects faster.
- **Multi-Channel Cadence:** Sequence outreach across phone, email, video, text and social from a single sales engagement workflow.
- **Managed Caller ID Health:** Heat map monitoring of how outbound numbers appear on real phones, with spam-flagged numbers cleaned or removed and local-area caller IDs selected automatically.
- **Remote Coach and Salesfloor:** Managers can listen to live or recorded calls, whisper coaching in real time, and run virtual salesfloor blitzes to motivate and train reps.
- **AI Voice Agent and PitchLab:** A voice agent handles missed calls, holds natural conversations and books calendar time, while AI PitchLab lets reps rehearse pitches in an interactive environment.

**Strengths:** Ultra-low latency dialer with AI filtering of voicemail and phone trees; Managed caller ID reputation reduces spam flagging and improves connect rates; Strong manager tooling including live whisper coaching and remote salesfloor; Native integrations with Salesforce, HubSpot, Outreach and Salesloft

**Limitations:** No public per-seat pricing, so cost requires a sales conversation; Feature set is deep and may require onboarding to configure cadences and caller ID rules; Best value for teams with high call volume rather than low-volume sellers

[Profile (Markdown)](https://openaitools.app/tool/koncert-com.md)

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## Frequently Asked Questions

### How do Koncert and Salesforce Agentforce (formerly Einstein) compare in monthly traffic?

Koncert has 43,533 monthly visits, while Salesforce Agentforce (formerly Einstein) has 111,910,743. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Koncert has a month-over-month growth rate of -9.3%; Salesforce Agentforce (formerly Einstein) has +2.2%.

### How does pricing compare?

Koncert: Contact for Pricing. Volume-based pricing quoted by sales; the site describes dialer tiers by number of lines and productivity gains (for example single-line flow dialer vs multi-line parallel dialer). No public per-seat list price is published, so teams typically book a demo or request pricing. Salesforce, HubSpot, Outreach and Salesloft integrations are native. Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Dialpad](https://openaitools.app/tool/dialpad) | 2,763,687 | +10.7% | Paid | The AI platform for customer experience and business communications | [.md](https://openaitools.app/tool/dialpad.md) |
| 4 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 5 | [Instantly](https://openaitools.app/tool/instantly) | 2,336,279 | +6% | Paid, Contact for Pricing | Sales engagement platform with AI agents for lead finding, outreach and deliverability | [.md](https://openaitools.app/tool/instantly.md) |
| 6 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 7 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 8 | [Outreach](https://openaitools.app/tool/outreach) | 958,599 | +0.4% | Contact for Pricing | AI agents that work the revenue lifecycle alongside your sellers | [.md](https://openaitools.app/tool/outreach.md) |
| 9 | [Success.ai](https://openaitools.app/tool/success-ai) | 547,073 | +6.3% | Freemium, Free Trial | AI sales platform for unlimited B2B leads and outreach | [.md](https://openaitools.app/tool/success-ai.md) |
| 10 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Simple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents. | [.md](https://openaitools.app/tool/chatbase.md) |

---
Source: https://openaitools.app/compare/koncert-com-vs-salesforce-einstein

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)