
Free / Open-sourceAutomate work across thousands of apps — no code required
Salesforce Agentforce (formerly Einstein): Salesforce Agentforce automates complex enterprise workflows and IT tasks, integrating seamlessly with CRM ecosystems rather than standalone IT stacks. Moveworks records 168,527 monthly visits with -4.3% month-over-month growth and Contact for Pricing pricing. Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% growth and Freemium pricing.

Agentic AI assistant that resolves employee requests end-to-end
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | moveworks.com | salesforce.com |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 168.53K (168,527) | 111.91M (111,910,743) |
| MoM Traffic Delta | -7.66K (-4.3%) | +2.4M (+2.2%) |
| Primary Market & Share | 🇺🇸 United States (53.4%) | 🇺🇸 United States (43%) |
| Direct Visits / mo | 108.87K | 60.74M |
| User Rating | 4.5 | 4.4 |
| Supported Platforms | Website | Website |

Agentic AI assistant that resolves employee requests end-to-end
Employees ask questions in plain language and receive answers or completed actions across many business apps.
Retrieves content from systems like Slack, OneDrive, Google Drive, SharePoint, Confluence and Outlook.
A reasoning engine plans and executes multi-step tasks through plugins and connectors, not just canned responses.
Admins and teams assemble custom AI agents with low-code tooling for department-specific workflows.
Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.

Free / Open-sourceAutomate work across thousands of apps — no code required

SpecialistExceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution.

Glean offers superior enterprise search and knowledge discovery across workplace apps, though Moveworks specializes deeper in IT/HR ticket automation workflows.
Glean offers superior enterprise search and knowledge discovery across workplace apps, though Moveworks specializes deeper in IT/HR ticket automation workflows.
SpecialistSuperior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation.
SpecialistSuperior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation.
SpecialistVisual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure.
SpecialistVisual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure.
Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce.

SpecialistSimple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents.
SpecialistSimple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents.

Delivers exceptionally polished customer service agents, but focuses on bespoke conversational AI rather than broad CRM workflows.

Offers flexible no-code multi-agent workforce building, but lacks Salesforce's deep CRM data integration and native enterprise security.
Offers flexible no-code multi-agent workforce building, but lacks Salesforce's deep CRM data integration and native enterprise security.

SpecialistAutomates manual business processes into workflows, but lacks Salesforce's unified CRM architecture and enterprise agent ecosystem.

Powerful enterprise conversational AI platform, but requires external integration rather than native Salesforce CRM embedding.

Serviceaide combines IT service management with AI ticket deflection, offering a traditional ITSM approach compared to Moveworks' pure AI model.
Serviceaide combines IT service management with AI ticket deflection, offering a traditional ITSM approach compared to Moveworks' pure AI model.