Noreja Process Intelligence vs Salesforce Agentforce (formerly Einstein)

Noreja links straight to relational source tables and rebuilds the process as a graph of causally connected steps, skipping the usual event-log transformation work.

Insights, Action, Impact and Feedback agents each handle one stage of the loop from anomaly detection to root cause and measurable business effect, and can be adapted to your systems, roles and policies.

Add extra views based on different business objects such as an order number, user ID or invoice number to analyse the same process from several angles.

Feed in documents and text so the AI can compare the intended (target) process with what actually happens and interpret analyses in context.

Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.

Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.

Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.

Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.