How do their growth rates compare?

Permut has a month-over-month growth rate of +65.5%; Yuma has -11.1%.

How does pricing compare?

Permut: Freemium. Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model. Yuma: Free Trial, Paid, Contact for Pricing. Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used.

What are alternatives to Permut and Yuma?

Other tools in related categories include Intercom, Gorgias, Chaport, Kapture CRM, Richpanel.

Permut vs Yuma — Traffic (3.11K vs 31.26K), Pricing & Verdict

Open AI Tools

Permut vs Yuma — Traffic (3.11K vs 31.26K), Pricing & Verdict | Open AI Tools

Side-by-Side Traffic & Specification Matrix

Dimension / Metric	Permut	Yuma
Official Domain	permut.com	yuma.ai
Pricing Model	Freemium	Free Trial, Paid, Contact for Pricing
Monthly Visits	3.11K (3,105)	31.26K (31,264)
MoM Traffic Delta	+1.23K (+65.5%)	-3.89K (-11.1%)
Primary Market & Share	🇪🇸 Spain (100%)	🇺🇸 United States (28.1%)
Direct Visits / mo	1.25K	18.62K
User Rating	4.2	4.4
Supported Platforms	Website	Website

Permut

AI agents that resolve ecommerce support across every channel

Brand-aligned agent setup

Describe brand tone, business rules and resolution priorities in plain language, then let the agent apply them consistently across every reply.

Visual workflow builder

Trigger events or webhooks, define goals, evaluate conditions and execute automations with a no-code logic layer on top of the conversation.

Omnichannel deployment

Run one agent across website widget, web app, WhatsApp, Instagram and email, connected to your existing stack through webhooks and MCP.

Visibility and control

Monitor live conversations, apply guardrails and tune behaviour over time, with full transparency into what the agent is doing.

Strengths & Pros

+Agents are designed specifically for ecommerce jobs like order tracking, returns and cancellations
+Runs on web, WhatsApp, Instagram and email from a single agent definition
+Guardrails and monitoring keep brand voice and data protection under control
+Turns every conversation into structured insight on intent and revenue