# Permut vs Yuma

Permut records 3,105 monthly visits with +65.5% month-over-month growth and Freemium pricing. Yuma records 31,264 monthly visits with -11.1% growth and Free Trial, Paid, Contact for Pricing pricing.

| Metric | [Permut](https://openaitools.app/tool/permut) | [Yuma](https://openaitools.app/tool/yuma) |
| :--- | :--- | :--- |
| Website URL | https://permut.com | https://yuma.ai |
| Categories | AI Agent, AI Customer Service, AI Chatbot, AI Assistant | AI Customer Service, AI Agent, AI Chatbot |
| Pricing Model | Freemium | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 3,105 | 31,264 |
| MoM Growth Rate | +65.5% | -11.1% |
| Primary Market | Spain | United States |
| Direct Visits | 1,252 | 18,618 |
| Review Score | 4.2 | 4.4 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Permut

Permut is positioned as an operating system for building and running AI agents at scale in ecommerce. Agents are configured with natural-language instructions, business rules and real workflows, then deployed through trigger events and webhooks, goals, conditions and actions. The same agent runs on your website, web app, WhatsApp, Instagram and email so customers get a consistent experience regardless of channel.

The platform places heavy emphasis on control. You can define guardrails around tone, resolution priorities and data protection, monitor live conversations, and adjust behaviour as you learn. Permut then turns every interaction into structured insight about intent, friction and revenue opportunity, giving teams a feedback loop they can act on rather than a black box.

Permut markets itself on measurable outcomes. Published customer stories cite a 43% resolution rate with a mobility brand, +20% CSAT with a property company, over 1,000 qualified leads for a telecom client, a 74% resolution rate in the first week with a retail brand, and more than 500 hours per month saved for a streetwear label. An optional outbound add-on lets brands send proactive marketing and utility messages, billed per outbound conversation.

**Pricing & Plans:** Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model.

- **Brand-aligned agent setup:** Describe brand tone, business rules and resolution priorities in plain language, then let the agent apply them consistently across every reply.
- **Visual workflow builder:** Trigger events or webhooks, define goals, evaluate conditions and execute automations with a no-code logic layer on top of the conversation.
- **Omnichannel deployment:** Run one agent across website widget, web app, WhatsApp, Instagram and email, connected to your existing stack through webhooks and MCP.
- **Visibility and control:** Monitor live conversations, apply guardrails and tune behaviour over time, with full transparency into what the agent is doing.
- **Insight analytics:** Every interaction is transformed into structured data about intent, friction and revenue opportunities, so support becomes a growth signal.

**Strengths:** Agents are designed specifically for ecommerce jobs like order tracking, returns and cancellations; Runs on web, WhatsApp, Instagram and email from a single agent definition; Guardrails and monitoring keep brand voice and data protection under control; Turns every conversation into structured insight on intent and revenue

**Limitations:** Pricing is in credits (one credit = one inbound conversation), which can be hard to map to headcount budgets up front; Small brands with very low conversation volume may not use the included credits fully; Higher-tier governance features like multi-account and version control are gated to top plans

[Profile (Markdown)](https://openaitools.app/tool/permut.md)

## Yuma

Yuma is an AI customer service platform built specifically for eCommerce, and it does not try to replace your helpdesk. Instead, its agents sit inside Gorgias, Zendesk, Kustomer, Gladly or Re:amaze and your Shopify store, then resolve tickets end to end. That distinction matters: the product is designed to take actions — apply a refund, change an address, cancel a subscription, reissue a return label — rather than simply suggest a reply for an agent to approve.

The typical workflow starts with connection and training. You plug Yuma into your helpdesk and store, and it learns from past conversations, your knowledge base and your brand voice. Yuma then writes playbooks from the SOPs you already have: upload a documented returns process and the platform drafts automation rules, tests them against example cases, and publishes them once you approve. Every outgoing reply passes through a set of safety checks, and you control the confidence threshold that decides whether AI resolves the ticket or hands it to a person with full context.

The product line now spans three areas. Support AI covers post-purchase tickets and is the core of the platform, with published automation rates of 60 to 89 percent and reported results such as scaling to over 150,000 tickets per month without adding headcount. Sales AI adds a pre-purchase Q&A widget on product pages, credited with lifts in add-to-cart, checkouts and revenue per visit. Social AI moderates Facebook and Instagram, auto-answering routine questions and surfacing churn signals. Yuma reports being trusted by 140+ eCommerce brands and rated 4.8/5 on G2, with a 30-day free trial available.

**Pricing & Plans:** Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used.

- **Playbooks from SOPs:** Yuma turns your SOPs and past conversations into tested playbooks that run across every inbound and outbound channel.
- **Post-Purchase Automation:** Agents resolve where-is-my-order, returns, refunds, cancellations, subscription changes and address edits end to end with real system actions.
- **Sales AI for Pre-Purchase:** An AI Q&A widget on product pages answers sizing, compatibility and ingredients questions, with A/B-tested results of up to +23 percent revenue per visit.
- **Social AI Moderation:** Auto-reply to routine social questions, hide spam, amplify positive mentions and flag churn signals on Facebook and Instagram.
- **Free CX Audit:** Connect your helpdesk and Yuma analyses your ticket history to produce a free CX audit highlighting automation gaps and escalation patterns.

**Strengths:** Works with the helpdesk you already use rather than forcing a migration; Agents execute real actions in Shopify and other systems, not just draft replies; Playbooks can be generated from existing SOP documents, cutting setup time; Distinct products for post-purchase support, pre-purchase sales and social, all in one platform

**Limitations:** You still need a helpdesk such as Gorgias or Zendesk — Yuma is not a standalone helpdesk; Pricing sits behind a demo request, which slows evaluation; Reported automation rates depend heavily on how clean your existing knowledge base and flows are; The rebrand toward a support, sales and social suite takes some effort to map to your current tooling

[Profile (Markdown)](https://openaitools.app/tool/yuma.md)

## Frequently Asked Questions

### How do Permut and Yuma compare in monthly traffic?

Permut has 3,105 monthly visits, while Yuma has 31,264. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Permut has a month-over-month growth rate of +65.5%; Yuma has -11.1%.

### How does pricing compare?

Permut: Freemium. Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model. Yuma: Free Trial, Paid, Contact for Pricing. Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 2 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) |
| 3 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 4 | [Kapture CRM](https://openaitools.app/tool/kapturecrm-com) | 561,153 | -0.7% | Contact for Pricing | AI-powered customer experience platform unifying support, sales, and service | [.md](https://openaitools.app/tool/kapturecrm-com.md) |
| 5 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | AI support agent plus helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/richpanel.md) |
| 6 | [Sierra](https://openaitools.app/tool/sierra) | 341,072 | +16.4% | Contact for Pricing | Build AI agents that handle customer conversations across chat, voice, email, SMS, and WhatsApp. | [.md](https://openaitools.app/tool/sierra.md) |
| 7 | [Jarvis AI](https://openaitools.app/tool/jarvis-ai) | 288,425 | -3.8% | Freemium | AI agents that answer, quote and take orders across every messaging channel | [.md](https://openaitools.app/tool/jarvis-ai.md) |
| 8 | [YourGPT](https://openaitools.app/tool/yourgpt-chatbot) | 158,089 | -22.5% | Free Trial, Contact for Pricing | No-code AI agents that answer, act and hand off across every channel | [.md](https://openaitools.app/tool/yourgpt-chatbot.md) |
| 9 | [Forethought](https://openaitools.app/tool/forethought) | 83,999 | -29.1% | Contact for Pricing | Agentic AI that resolves customer support end to end | [.md](https://openaitools.app/tool/forethought.md) |
| 10 | [Octocom](https://openaitools.app/tool/octocom) | 68,116 | +26.2% | Paid, Contact for Pricing | AI agents that resolve support requests and drive sales, 24/7 | [.md](https://openaitools.app/tool/octocom.md) |

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Source: https://openaitools.app/compare/permut-vs-yuma

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