# PolyAI vs Switch

PolyAI records 319,894 monthly visits with +24.3% month-over-month growth and Contact for Pricing pricing. Switch records 0 monthly visits with -100% growth and Paid pricing.

| Metric | [PolyAI](https://openaitools.app/tool/poly-ai-ai) | [Switch](https://openaitools.app/tool/switch) |
| :--- | :--- | :--- |
| Website URL | https://poly.ai | https://switchphone.ai |
| Categories | AI Voice Assistants, AI Agent, AI Customer Service, AI Call Center | AI Agent, AI Assistant, AI Task Management |
| Pricing Model | Contact for Pricing | Paid |
| Monthly Visits | 319,894 | 0 |
| MoM Growth Rate | +24.3% | -100% |
| Primary Market | United States | Global |
| Direct Visits | 105,942 | 0 |
| Review Score | 4.4 | 4.4 |
| Saved Count | 5 | 0 |
| Supported Platforms | Website | Website |

## PolyAI

PolyAI positions itself as an enterprise platform for agentic dialog: software agents that do not merely talk, but complete tasks. Customers call in, the agent authenticates them, understands the request in natural conversation, calls the systems it needs and finishes the job — booking, rescheduling, paying a bill, troubleshooting a device. The company reports that in its largest deployments around 90 percent of calls are resolved end to end without a human agent, across hundreds of millions of calls a year.

Under the hood are PolyAI's own dialog models, including the audio-native Dialog-RSN-1 for turn-taking, recognition and response, and Dialog-Raven-3.5 for webchat and multilingual text dialog. Agents are built in Dialog Studio, which supports configuration from no-code flows to full code, and connects to existing stacks through pre-built integrations, a self-serve Connect Portal and open APIs. The same agent can run on voice, SMS, webchat and messaging channels.

Because it targets regulated industries such as finance, healthcare, telecom and hotels, PolyAI emphasises governance: SOC 2 Type 2, ISO 27001, PCI DSS and GDPR compliance, SIP/TLS and SRTP encryption, mTLS, SSO/RBAC, and data residency in the US, UK, EU and APAC. Data is not used for training without opt-in. Pricing is quote-based via demo, though a free trial and API credit are offered for evaluation.

**Pricing & Plans:** Contact for pricing. PolyAI sells enterprise deployments through a demo and custom quote rather than published tiers; a free trial and introductory API credit are available for evaluation.

- **Voice and digital agents on one platform:** Build and run the same agent across phone calls, SMS, webchat and messaging channels from a single Dialog Studio workspace.
- **Proprietary dialog models:** Dialog-RSN-1 handles audio natively with sub-300ms responses and strong turn-taking, while Dialog-Raven-3.5 covers text-based and multilingual dialog.
- **No-code to full code building:** Assemble flows, tools and brand voice in Dialog Studio with drag-and-drop or code, and let Wren assist in designing and optimising agents.
- **Deep system integrations:** Pre-built connectors, a self-serve Connect Portal and open APIs let agents read and write in CRMs, booking systems, billing platforms and more.
- **Enterprise governance and compliance:** SOC 2 Type 2, ISO 27001, PCI DSS and GDPR alignment, encrypted voice transport, SSO/RBAC and regional data residency.

**Strengths:** Genuinely agentic: agents complete tasks across back-end systems rather than just answering questions; Audio-native models with very low latency, tuned for the hard parts of real phone calls; Strong enterprise posture with published compliance certifications and regional data residency; One platform spans voice, SMS, webchat and messaging with no-code and code paths

**Limitations:** No public pricing; every deployment goes through a sales conversation; Best suited to large contact centres, so small businesses may find it over-scoped; Full value depends on integrating back-end systems, which requires internal engineering effort

[Profile (Markdown)](https://openaitools.app/tool/poly-ai-ai.md)

## Switch

Switchphone, listed in this directory as Switch, is positioned as an always-on receptionist for small and mid-sized service businesses. The core promise is simple: when a customer calls and nobody is free to pick up, the AI voice agent answers in under two seconds, asks what the caller needs, and takes the next useful action rather than routing them to voicemail. It books appointments against live calendar availability, qualifies leads with scripted questions, and hands high-value callers to a human — all with a transcript and summary written back to your records.

The product also covers outbound work. A follow-up agent chases missed enquiries, sends reminders, and re-engages customers who have gone quiet, which is how the vendor frames the payback story: one recovered call per month is often enough to cover the subscription. Setup is deliberately low-friction — you enter your website URL, receive a text code, and call to hear a receptionist built from your own content before committing.

The site reports 30,265+ verified App Store reviews and says the product has been trusted since 2021. Published tiers are Starter, Standard, and Pro, billed monthly with minute allowances and a 20% discount for annual billing. Switchphone is operated by Atlas Guide, Inc. and is aimed at trades, salons, clinics, agencies, and other businesses that live and die by the phone.

**Pricing & Plans:** Paid monthly subscription with three published tiers: Starter at $297/month (up to 1,000 minutes), Standard at $497/month (up to 1,650 minutes), and Pro at $797/month (up to 2,650 minutes), with 20% off on annual billing. Building and testing a preview receptionist is free; you only pay once it goes live on your number, and there is a 30-day money-back guarantee.

- **Instant 24/7 call answering:** The agent picks up in under two seconds, 24/7, and can handle unlimited concurrent calls without hold times or voicemail.
- **Live appointment booking:** It checks real calendar availability, books the slot during the call, logs the customer to your CRM, and texts a confirmation before hanging up.
- **Lead qualification and call transfer:** Ask qualifying questions, flag high-value callers, and hand them to a human while routine calls never interrupt your staff.
- **Outbound follow-up and reminders:** An outbound agent follows up on missed enquiries, sends reminders, and re-engages lapsed customers on your schedule.
- **Transcripts, summaries and dashboard:** Every call is recorded and summarised, with a live dashboard showing answered calls, bookings, and outcomes.

**Strengths:** Answers calls in under two seconds around the clock with unlimited concurrent lines; Books appointments and writes results straight into your calendar and CRM; Separates routine calls from high-value leads so staff are only interrupted when it matters; Free preview build means you hear the agent on your own business before paying

**Limitations:** No self-serve public sign-up flow — you must call the AI agent or request a demo to get a plan; Plans are priced per month with minute caps (1,000–2,650 min), so high-volume callers need to upgrade; Built for phone-based businesses; teams without inbound call volume will see little value

[Profile (Markdown)](https://openaitools.app/tool/switch.md)

## Frequently Asked Questions

### How do PolyAI and Switch compare in monthly traffic?

PolyAI has 319,894 monthly visits, while Switch has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

PolyAI has a month-over-month growth rate of +24.3%; Switch has -100%.

### How does pricing compare?

PolyAI: Contact for Pricing. Contact for pricing. PolyAI sells enterprise deployments through a demo and custom quote rather than published tiers; a free trial and introductory API credit are available for evaluation. Switch: Paid. Paid monthly subscription with three published tiers: Starter at $297/month (up to 1,000 minutes), Standard at $497/month (up to 1,650 minutes), and Pro at $797/month (up to 2,650 minutes), with 20% off on annual billing. Building and testing a preview receptionist is free; you only pay once it goes live on your number, and there is a 30-day money-back guarantee.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | 111,910,743 | +2.2% | Freemium | Deeply integrated with Salesforce CRM data for enterprise service, but tied closely to the Salesforce ecosystem. | [.md](https://openaitools.app/tool/salesforce-einstein.md) |
| 2 | [ElevenLabs](https://openaitools.app/tool/elevenlabs-io) | 42,396,771 | +26.1% | Freemium, Paid, Contact for Pricing | Industry-leading ultra-realistic voice synthesis and cloning, but requires custom building your own telephony integration layer. | [.md](https://openaitools.app/tool/elevenlabs-io.md) |
| 3 | [Botmaker](https://openaitools.app/tool/botmaker) | 949,155 | -3.4% | Freemium, Contact for Pricing | Comprehensive multi-channel bot builder, but less tuned for high-volume enterprise call center handling than PolyAI. | [.md](https://openaitools.app/tool/botmaker.md) |
| 4 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Combines traditional cloud calling with AI voice agents, but is primarily a phone system rather than bespoke voice AI. | [.md](https://openaitools.app/tool/justcall.md) |
| 5 | [Wajo](https://openaitools.app/tool/wajo) | 743,352 | +469.3% | Freemium | AI action agents that call, book, buy and get it done | [.md](https://openaitools.app/tool/wajo.md) |
| 6 | [Sierra](https://openaitools.app/tool/sierra) | 341,072 | +16.4% | Contact for Pricing | Excellent omnichannel enterprise customer service agent orchestration, but less specialized purely in telephony voice calls than PolyAI. | [.md](https://openaitools.app/tool/sierra.md) |
| 7 | [Voiceflow](https://openaitools.app/tool/voiceflow-ai) | 272,253 | -18.1% | Freemium, Free Trial, Contact for Pricing | Provides a superior visual canvas for designing voice workflows, but requires third-party telephony setup compared to PolyAI. | [.md](https://openaitools.app/tool/voiceflow-ai.md) |
| 8 | [Bland AI](https://openaitools.app/tool/bland-ai) | 243,601 | +7.4% | Paid, Contact for Pricing | Powerful enterprise phone agent platform for high-volume calls, but requires deeper technical setup than PolyAI's managed deployments. | [.md](https://openaitools.app/tool/bland-ai.md) |
| 9 | [Numa \| AI for Dealerships](https://openaitools.app/tool/numa-com) | 232,387 | +12.5% | Contact for Pricing | The AI operating system that answers every dealership call, books the appointment, and protects CSI in real time. | [.md](https://openaitools.app/tool/numa-com.md) |
| 10 | [Smith.ai](https://openaitools.app/tool/smith-ai) | 151,975 | -3.4% | Free Trial, Paid | 24/7 AI receptionists plus trained human agents for calls, chat, and intake | [.md](https://openaitools.app/tool/smith-ai.md) |

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Source: https://openaitools.app/compare/poly-ai-ai-vs-switch

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