# Retune vs Salesforce Agentforce (formerly Einstein)

Retune records 3,788 monthly visits with -37.9% month-over-month growth and Freemium, Free Trial, Free pricing. Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% growth and Freemium pricing.

| Metric | [Retune](https://openaitools.app/tool/retune) | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) |
| :--- | :--- | :--- |
| Website URL | https://retune.so | https://www.salesforce.com/agentforce/ |
| Categories | AI App Builder, AI Chatbot, No-Code&Low-Code, AI Customer Service | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code |
| Pricing Model | Freemium, Free Trial, Free | Freemium |
| Monthly Visits | 3,788 | 111,910,743 |
| MoM Growth Rate | -37.9% | +2.2% |
| Primary Market | India | United States |
| Direct Visits | 1,501 | 60,741,009 |
| Review Score | 1.8 | 4.4 |
| Saved Count | 5 | 20 |
| Supported Platforms | Website | Website |

## Retune

Retune lets a small business or solo founder stand up an AI assistant without hiring an engineer. You point it at the content that already explains your offer — web pages, uploaded documents, a spreadsheet of prices — and the platform turns that material into a bot that can answer visitor questions in your voice. The assistant is then published as a chat widget that sits on your site, with lead capture and hand-off options built in.

Beyond answering questions, Retune has historically been used to package an assistant as a product: creators build a bot around a niche, brand it, and monetise access. Configuration happens through a visual dashboard, so prompts, welcome messages, conversation starters and knowledge sources are all edited in the browser rather than in code.

The most important thing to know in 2025 is the product's status. Retune is in maintenance mode, and the site now explains that the original feature roadmap stalled. Rather than abandon users, the team is building long-requested capabilities — appointment booking, sitemap crawling, voice input, widget theming, webhook delivery, GDPR controls — as separate standalone copies of the platform, offered free to anyone who emails for access. Existing Retune accounts continue to work; the new work simply is not rolled into them automatically. Treat Retune as a capable but no-longer-actively-developed assistant builder, and weigh that against alternatives with active release schedules.

**Pricing & Plans:** Retune has historically used a freemium model with a free tier and paid plans plus a free trial. The current site states that the new agent-built feature copies are free if you run your own copy and are obtained by emailing the team; check the site for current terms.

- **No-code assistant builder:** Configure prompts, welcome messages, conversation starters and persona in a visual dashboard instead of writing code.
- **Train on your own content:** Ground answers in your website pages, uploaded documents or spreadsheets so the bot speaks to your actual offer.
- **Embeddable chat widget:** Publish the assistant as a chat widget visitors can use directly on your site without leaving the page.
- **Lead capture and follow-up:** Collect visitor details during conversation so sales conversations can continue after the chat ends.
- **Agent-built add-on capabilities:** Newer, separately distributed builds add appointment booking, sitemap crawling, voice messages, widget theming and webhook delivery.

**Strengths:** Genuinely no-code — configuration lives in a browser dashboard; Knowledge can come from pages, documents or spreadsheets, not just a FAQ list; Embeddable widget makes deployment on an existing site straightforward; Long-requested features such as booking, voice and webhooks exist in free agent-built copies

**Limitations:** The product is in maintenance mode, so the main app is not receiving new features; New capabilities live in separate copies rather than your existing account; Access to the new builds requires emailing the team rather than a self-serve signup

[Profile (Markdown)](https://openaitools.app/tool/retune.md)

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## Frequently Asked Questions

### How do Retune and Salesforce Agentforce (formerly Einstein) compare in monthly traffic?

Retune has 3,788 monthly visits, while Salesforce Agentforce (formerly Einstein) has 111,910,743. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Retune has a month-over-month growth rate of -37.9%; Salesforce Agentforce (formerly Einstein) has +2.2%.

### How does pricing compare?

Retune: Freemium, Free Trial, Free. Retune has historically used a freemium model with a free tier and paid plans plus a free trial. The current site states that the new agent-built feature copies are free if you run your own copy and are obtained by emailing the team; check the site for current terms. Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 4 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 5 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [DocsBot AI](https://openaitools.app/tool/docsbot-ai) | 495,278 | -3.8% | Freemium | Custom AI agents trained on your documentation and knowledge base | [.md](https://openaitools.app/tool/docsbot-ai.md) |
| 8 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Simple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents. | [.md](https://openaitools.app/tool/chatbase.md) |
| 9 | [Sierra](https://openaitools.app/tool/sierra) | 341,072 | +16.4% | Contact for Pricing | Delivers exceptionally polished customer service agents, but focuses on bespoke conversational AI rather than broad CRM workflows. | [.md](https://openaitools.app/tool/sierra.md) |
| 10 | [Relevance AI](https://openaitools.app/tool/relevance-ai) | 192,083 | -15.5% | Free Trial, Contact for Pricing | Offers flexible no-code multi-agent workforce building, but lacks Salesforce's deep CRM data integration and native enterprise security. | [.md](https://openaitools.app/tool/relevance-ai.md) |

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Source: https://openaitools.app/compare/retune-vs-salesforce-einstein

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