# Salesforce Agentforce (formerly Einstein) vs ScreenApp

Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% month-over-month growth and Freemium pricing. ScreenApp records 1,690,456 monthly visits with +8.6% growth and Freemium pricing.

| Metric | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | [ScreenApp](https://openaitools.app/tool/screenapp) |
| :--- | :--- | :--- |
| Website URL | https://www.salesforce.com/agentforce/ | https://screenapp.io |
| Categories | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code | AI Meeting Assistant, AI Note Taker, AI Transcription, AI Summarizer |
| Pricing Model | Freemium | Freemium |
| Monthly Visits | 111,910,743 | 1,690,456 |
| MoM Growth Rate | +2.2% | +8.6% |
| Primary Market | United States | United States |
| Direct Visits | 60,741,009 | 347,137 |
| Review Score | 4.4 | 4 |
| Saved Count | 20 | 7 |
| Supported Platforms | Website | Website |

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## ScreenApp

ScreenApp is an AI-powered meeting, note-taking, and recording workspace. It listens to meetings, lectures, interviews, and conversations and turns them into structured notes with key points, action items, and decisions, in real time. Its goal, in the company's own words, is to help you stop watching recordings and start understanding them: it absorbs hours of content in seconds and lets you ask questions about it.

The tool covers capture, transcription, and analysis across both audio and video. You can record in the browser (no bot required) or use its Mac, Windows, iOS, and Android apps and Chrome extension, or send the meeting bot into Zoom, Google Meet, and Microsoft Teams calls. It also imports recordings from other platforms and from YouTube links. On top of transcription, it offers a video analyzer, video summarizer, video-to-PDF, video OCR, audio analyzer, audio-to-notes, and speaker diarization, plus note templates, smart meeting minutes, lecture notes, and real-time translation. A search layer lets you find any moment across past recordings.

ScreenApp runs on a freemium model. The free plan includes a small number of transcriptions, uploads/imports, and AI chats per month, with no credit card needed. Paid tiers raise those limits and add features. Because published limits and features change over time, check the current pricing page before relying on specific numbers.

**Pricing & Plans:** Freemium. The free plan includes a limited number of transcriptions (recordings up to 45 minutes), a few uploads/imports, and a set number of AI chats per month, with no credit card required. Paid plans raise limits and unlock more features. See the pricing page for current limits.

- **AI note taker:** Captures meetings and conversations and generates structured notes with key points, action items, and decisions as they happen.
- **Accurate transcription:** Transcribes audio and video into text, with speaker diarization to separate who said what, and includes speaker-cut processing.
- **Summaries and analysis:** Turns hours of recording into executive summaries, meeting minutes, lecture notes, and answers you can query from the transcript.
- **Flexible capture and import:** Records in-browser or via Mac, Windows, iOS, Android, and Chrome apps, sends a bot to meetings, and imports uploads or YouTube links.
- **Templates and translation:** Applies reusable note templates across transcripts and translates recordings in real time on web and mobile.
- **Search across recordings:** Indexes your recordings and conversations so you can instantly find any moment or detail you said.

**Strengths:** Works without a meeting bot through browser, desktop, and mobile apps; Handles both capture and post-processing (transcription, summaries, search); Imports from Zoom, Google Meet, YouTube, and more; Free tier with no credit card required to start

**Limitations:** Transcription accuracy drops on noisy audio or overlapping speakers; Heavy or long recordings may require a paid plan; Real-time translation works on web and mobile, not every app; Results depend on audio quality of the source recording

[Profile (Markdown)](https://openaitools.app/tool/screenapp.md)

## Frequently Asked Questions

### How do Salesforce Agentforce (formerly Einstein) and ScreenApp compare in monthly traffic?

Salesforce Agentforce (formerly Einstein) has 111,910,743 monthly visits, while ScreenApp has 1,690,456. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Salesforce Agentforce (formerly Einstein) has a month-over-month growth rate of +2.2%; ScreenApp has +8.6%.

### How does pricing compare?

Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month. ScreenApp: Freemium. Freemium. The free plan includes a limited number of transcriptions (recordings up to 45 minutes), a few uploads/imports, and a set number of AI chats per month, with no credit card required. Paid plans raise limits and unlock more features. See the pricing page for current limits.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [TurboScribe](https://openaitools.app/tool/turboscribe-ai) | 27,661,771 | +2.1% | Freemium | Unlimited AI transcription of audio and video in 98+ languages | [.md](https://openaitools.app/tool/turboscribe-ai.md) |
| 2 | [Otter AI](https://openaitools.app/tool/otter-ai) | 7,360,981 | +9.6% | Freemium | Delivers highly accurate live transcription and collaboration tools, but focuses primarily on meetings over screen recording. | [.md](https://openaitools.app/tool/otter-ai.md) |
| 3 | [Fathom](https://openaitools.app/tool/fathom-2-0) | 5,620,385 | +0.2% | Freemium, Free Trial | Offers free unlimited meeting recording and summaries, but lacks native standalone screen recording studio features. | [.md](https://openaitools.app/tool/fathom-2-0.md) |
| 4 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 5 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 6 | [Fireflies.ai](https://openaitools.app/tool/fireflies-ai) | 4,411,502 | +3% | Freemium | Provides robust enterprise CRM integrations and global search, but its free tier is more restrictive. | [.md](https://openaitools.app/tool/fireflies-ai.md) |
| 7 | [Read Speaker Coach](https://openaitools.app/tool/read-speaker-coach) | 4,071,302 | -4.8% | Freemium, Paid | Combines meeting transcription with coaching analytics, but requires integration with standard calendar and video tools. | [.md](https://openaitools.app/tool/read-speaker-coach.md) |
| 8 | [Riverside](https://openaitools.app/tool/riverside) | 4,069,413 | +4.5% | Freemium | Studio-quality podcast and video recording, editing, and publishing in your browser | [.md](https://openaitools.app/tool/riverside.md) |
| 9 | [Notta](https://openaitools.app/tool/notta) | 2,585,354 | +2% | Freemium, Paid, Contact for Pricing | Supports strong multilingual transcription and text translation, but lacks built-in video recording features of ScreenApp. | [.md](https://openaitools.app/tool/notta.md) |
| 10 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |

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Source: https://openaitools.app/compare/salesforce-einstein-vs-screenapp

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