Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% month-over-month growth and Freemium pricing. Shortwave records 193,316 monthly visits with -5.1% growth and Freemium, Free Trial pricing.
Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Automate your email with AI
| Dimension / Metric | | |
|---|---|---|
| Official Domain | salesforce.com | shortwave.com |
| Pricing Model | Freemium | Freemium, Free Trial |
| Monthly Visits | 111.91M (111,910,743) | 193.32K (193,316) |
| MoM Traffic Delta | +2.4M (+2.2%) | -10.44K (-5.1%) |
| Primary Market & Share | 🇺🇸 United States (43%) | 🇺🇸 United States (66.6%) |
| Direct Visits / mo | 60.74M | 155.93K |
| User Rating | 4.4 | 4.5 |
| Supported Platforms | Website | Website |
Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
Automate your email with AI
A conversational agent that organizes your inbox, identifies what matters, drafts replies, writes scheduling emails and runs multi-step workflows from a single prompt.
Plain-language AI filters and scripts that automatically label, archive, star or sweep messages so you reach inbox zero faster.
Ask questions in natural language and search across your own messages — or your whole team's emails and attachments — to get answers rather than links.
Shared threads, private comments, assigned next steps and shared labels give a team one live view of important conversations.
Lightning-fast email productivity suite with powerful AI triage and shortcuts, but carries a steep subscription price.
Lightning-fast email productivity suite with powerful AI triage and shortcuts, but carries a steep subscription price.
Free / Open-sourceAutomate work across thousands of apps — no code required
SpecialistExceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution.
SpecialistSuperior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation.
SpecialistSuperior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation.
SpecialistVisual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure.
SpecialistVisual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure.
Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce.
Collaborative email client combining shared inboxes, team chat, and AI assistance for streamlined workflow management.
Collaborative email client combining shared inboxes, team chat, and AI assistance for streamlined workflow management.
Feature-rich cross-platform email client with integrated AI summarization and writing tools across multiple devices.
Feature-rich cross-platform email client with integrated AI summarization and writing tools across multiple devices.
SpecialistSimple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents.
SpecialistSimple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents.
Delivers exceptionally polished customer service agents, but focuses on bespoke conversational AI rather than broad CRM workflows.
SpecialistVersatile AI assistant for inbox management and scheduling accessed directly via email, SMS, or WhatsApp.
Privacy-focused email client featuring cross-platform support and a built-in generative AI assistant for drafts.
Privacy-focused email client featuring cross-platform support and a built-in generative AI assistant for drafts.
