Salesforce Agentforce (formerly Einstein) vs Skydive

Strengths & Pros

• +Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.
• +Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.
• +Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.
• +Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

Limitations

• –Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.
• –Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.
• –Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

Strengths & Pros

Limitations

• –Pricing is usage-based, so costs scale with how much agents actually do
• –Starter plan caps users at 5 and provides limited usage
• –Enterprise features such as SSO, SAML and audit logs require a custom contract
• –Powerful autonomous agents need careful permission and spend configuration