How do their growth rates compare?

Salesforce Agentforce (formerly Einstein) has a month-over-month growth rate of +2.2%; Smith.ai has -3.4%.

How does pricing compare?

Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month. Smith.ai: Free Trial, Paid. Per-call pricing with a free tier. Smith.ai advertises 25 calls per month free forever, then roughly $1.60 per call for AI-first service, about $2.50 per call for the hybrid mix most firms start with, and around $7 per call for a fully human, dedicated receptionist team. A free trial is available before committing.

Salesforce Agentforce (formerly Einstein) vs Smith.ai — Traffic (111.91M vs 151.98K), Pricing & Verdict

Q: What are alternatives to Salesforce Agentforce (formerly Einstein) and Smith.ai?

Other tools in related categories include Zapier, Intercom, Dialpad, Gong – Revenue AI OS, MindStudio.

Open AI Tools

Salesforce Agentforce (formerly Einstein) vs Smith.ai — Traffic (111.91M vs 151.98K), Pricing & Verdict | Open AI Tools

Side-by-Side Traffic & Specification Matrix

Dimension / Metric	Salesforce Agentforce (formerly Einstein)	Smith.ai
Official Domain	salesforce.com	smith.ai
Pricing Model	Freemium	Free Trial, Paid
Monthly Visits	111.91M (111,910,743)	151.98K (151,975)
MoM Traffic Delta	+2.4M (+2.2%)	-5.28K (-3.4%)
Primary Market & Share	🇺🇸 United States (43%)	🇺🇸 United States (70.1%)
Direct Visits / mo	60.74M	88.88K
User Rating	4.4	4.4
Supported Platforms	Website	Website

Salesforce Agentforce (formerly Einstein)

Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.

Atlas Reasoning Engine & Long-Horizon Runtime

Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.

Low-Code Agent Builder & Agent Script

Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.

Multi-Agent Orchestration & MCP Interoperability

Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.

Agentforce Voice & Omnichannel Deployment

Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.

Strengths & Pros

+Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.
+Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.

Frequently Asked Questions: Salesforce Agentforce (formerly Einstein) vs Smith.ai

Salesforce Agentforce (formerly Einstein) has 111,910,743 monthly visits, while Smith.ai has 151,975. Traffic estimates describe audience size, not product quality.