# Salesforce Agentforce (formerly Einstein) vs Speko

Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% month-over-month growth and Freemium pricing. Speko records 20,954 monthly visits with -7.9% growth and Paid, Contact for Pricing pricing.

| Metric | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | [Speko](https://openaitools.app/tool/speko) |
| :--- | :--- | :--- |
| Website URL | https://www.salesforce.com/agentforce/ | https://speko.ai |
| Categories | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code | AI API, AI Speech-to-Text, AI Text-to-Speech, AI Agent |
| Pricing Model | Freemium | Paid, Contact for Pricing |
| Monthly Visits | 111,910,743 | 20,954 |
| MoM Growth Rate | +2.2% | -7.9% |
| Primary Market | United States | United States |
| Direct Visits | 60,741,009 | 5,932 |
| Review Score | 4.4 | 4.4 |
| Saved Count | 20 | 0 |
| Supported Platforms | Website | Website |

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## Speko

The core idea is that no single speech model wins everywhere. Speko's benchmark shows six different models taking the top spot across 18 languages, and notes that a large share of models are only ever measured in English, leaving their ranking in other languages unknown. Instead of committing to one vendor, Speko routes each stage of a voice pipeline — STT, LLM and TTS — to whichever model performs best for the language your users actually speak, with measured selection and failover before the response starts.

Two commercial shapes are offered. On Speko infrastructure you pay a single bundled rate of $0.09 per minute covering all three legs. Alternatively, managed routing adds 5% on top of a provider's published rate and lets you use your own provider keys, in which case the provider bills you directly. The router is hosted at router.speko.dev with typed contracts and public OpenAPI and AsyncAPI documentation.

The platform layer targets teams that need working phone agents, not just model access. You can map a call step by step, connect calendars, CRMs, your own APIs and documentation into any step, buy a phone number, test drafts against simulated callers including adversarial ones, and score every live call against checks you write in plain language. Native integrations exist for LiveKit and Pipecat, and an MCP server exposes Speko to Claude, ChatGPT, Grok, Cursor and Claude Code. Speko states it is backed by Y Combinator and that new accounts receive $10 in credit.

**Pricing & Plans:** Two models. On Speko infrastructure, a flat $0.09 per minute bundles STT, LLM and TTS; calls bill from answer to hang-up and unanswered calls cost nothing. With managed routing, you pay the selected provider's published rate plus 5%. $10 in signup credit applies to every account. Phone numbers cost $1 setup and $2 per month for most numbers, and calls on Speko numbers add the carrier charge plus 20%.

- **Language-aware model routing:** STT, LLM and TTS are selected per language based on an independent benchmark covering 89 models across 18 languages, with pre-response failover.
- **Voice agent platform:** Design a call step by step, plug calendars, CRMs, your APIs and docs into any step, then run it with inbound, outbound and call-list support.
- **Simulated caller testing:** Draft agents are tested against simulated callers, including red-team scenarios that try to break the flow, before they go live.
- **Plain-language call scoring:** Every live call is scored against checks you write in everyday language, for example reading back a date or never quoting a price.
- **Framework and MCP integrations:** Native Gateway services for LiveKit and Pipecat, plus an MCP server for Claude, ChatGPT, Grok, Cursor and Claude Code.

**Strengths:** Independent, language-by-language benchmark rather than a single accuracy claim; Provider-neutral routing with the option to bring your own keys; Clear, simple pricing: $0.09 per minute bundled or 5% on routed provider spend; Agent platform includes phone numbers, evaluation and live call monitoring

**Limitations:** Public preview with no SLA and email-only support outside enterprise; The benchmark and model catalogue move quickly, so routing decisions need periodic review; Telephony costs sit on top of the per-minute rate, and international routes can exceed the US minimum

[Profile (Markdown)](https://openaitools.app/tool/speko.md)

## Frequently Asked Questions

### How do Salesforce Agentforce (formerly Einstein) and Speko compare in monthly traffic?

Salesforce Agentforce (formerly Einstein) has 111,910,743 monthly visits, while Speko has 20,954. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Salesforce Agentforce (formerly Einstein) has a month-over-month growth rate of +2.2%; Speko has -7.9%.

### How does pricing compare?

Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month. Speko: Paid, Contact for Pricing. Two models. On Speko infrastructure, a flat $0.09 per minute bundles STT, LLM and TTS; calls bill from answer to hang-up and unanswered calls cost nothing. With managed routing, you pay the selected provider's published rate plus 5%. $10 in signup credit applies to every account. Phone numbers cost $1 setup and $2 per month for most numbers, and calls on Speko numbers add the carrier charge plus 20%.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [ElevenLabs](https://openaitools.app/tool/elevenlabs-io) | 42,396,771 | +26.1% | Freemium, Paid, Contact for Pricing | AI audio platform for speech, agents, music and dubbing | [.md](https://openaitools.app/tool/elevenlabs-io.md) |
| 2 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 4 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 5 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 6 | [Cartesia](https://openaitools.app/tool/cartesia-ai) | 1,782,707 | +49.7% | Contact for Pricing | Real-time voice AI models and agents you can build on | [.md](https://openaitools.app/tool/cartesia-ai.md) |
| 7 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 8 | [Deepgram Voice AI](https://openaitools.app/tool/deepgram-voice-ai) | 863,852 | +31.8% | Free Trial | Real-time speech-to-text, text-to-speech and voice agents in one API platform | [.md](https://openaitools.app/tool/deepgram-voice-ai.md) |
| 9 | [Xiaomi MiMo](https://openaitools.app/tool/xiaomi-mimo) | 823,818 | -39.9% | Contact for Pricing | Xiaomi's multimodal model family for reasoning, vision and voice | [.md](https://openaitools.app/tool/xiaomi-mimo.md) |
| 10 | [Vapi](https://openaitools.app/tool/vapi) | 662,301 | -11.4% | Freemium | Build, test, and deploy production-grade voice AI agents over API | [.md](https://openaitools.app/tool/vapi.md) |

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Source: https://openaitools.app/compare/salesforce-einstein-vs-speko

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