How do Salesforce Agentforce (formerly Einstein) and 21X (formerly Structurely) compare in monthly traffic?

Salesforce Agentforce (formerly Einstein) has 111,910,743 monthly visits, while 21X (formerly Structurely) has 13,453. Traffic estimates describe audience size, not product quality.

How do their growth rates compare?

Salesforce Agentforce (formerly Einstein) has a month-over-month growth rate of +2.2%; 21X (formerly Structurely) has +367.9%.

How does pricing compare?

Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month. 21X (formerly Structurely): Contact for Pricing. Platform fee plus usage-based pricing. No seat licences; you pay for the platform and for activity metered in tokens. Voice from about $0.07 per minute (BYOC), SMS from about $0.02 per message, AI email from about $0.02 per email, with volume discounts on higher tiers. Three plans — Small Team, Large Team and Enterprise / Build Your Own — are quoted via sales; a demo AI call is offered before you commit.

What are alternatives to Salesforce Agentforce (formerly Einstein) and 21X (formerly Structurely)?

Other tools in related categories include Zapier, Intercom, Gong – Revenue AI OS, MindStudio, Attio.

Open AI Tools

Salesforce Agentforce (formerly Einstein) vs 21X (formerly Structurely) — Traffic (111.91M vs 13.45K), Pricing & Verdict | Open AI Tools

Head-to-Head Benchmark

Salesforce Agentforce (formerly Einstein) vs 21X (formerly Structurely)

Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% month-over-month growth and Freemium pricing. 21X (formerly Structurely) records 13,453 monthly visits with +367.9% growth and Contact for Pricing pricing.

Salesforce Agentforce (formerly Einstein)FreemiumTraffic Leader

Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.

Monthly Visits

111.91M

MoM Velocity

+2.2%

Top Market

🇺🇸 United States

View Salesforce Agentforce (formerly Einstein) Analysis salesforce.com

21X (formerly Structurely)Contact for Pricing

AI agents that answer, qualify, book and follow up across every channel

Monthly Visits

13.45K

MoM Velocity

+367.9%

Top Market

🇺🇸 United States

View 21X (formerly Structurely) Analysis structurely.com

Side-by-Side Traffic & Specification Matrix

Dimension / Metric	Salesforce Agentforce (formerly Einstein)	21X (formerly Structurely)
Official Domain	salesforce.com	structurely.com
Pricing Model	Freemium	Contact for Pricing
Monthly Visits	111.91M (111,910,743)	13.45K (13,453)

MoM Traffic Delta	+2.4M (+2.2%)	+10.58K (+367.9%)

Primary Market & Share	🇺🇸 United States (43%)	🇺🇸 United States (70.7%)

Direct Visits / mo	60.74M	5.95K

User Rating	4.4	4.3

Supported Platforms	Website	Website

Salesforce Agentforce (formerly Einstein)

Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.

Atlas Reasoning Engine & Long-Horizon Runtime

Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.

Low-Code Agent Builder & Agent Script

Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.

Multi-Agent Orchestration & MCP Interoperability

Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.

Agentforce Voice & Omnichannel Deployment

Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.

Strengths & Pros

+Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.
+Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.
+Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.
+Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

Limitations

–Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.
–Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.
–Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

21X (formerly Structurely)

AI agents that answer, qualify, book and follow up across every channel

Inbound and outbound AI voice

AI agents handle inbound calls and run proactive outbound campaigns across voice, SMS, email and chat, 24/7, without adding headcount.

Multi-channel conversation routing

Agents qualify, answer, transfer, schedule, escalate and route each conversation based on intent, context and your business rules.

Action taking, not just talking

Book appointments, schedule callbacks, execute live transfers to human reps, trigger workflows and capture documents and signatures automatically.

Automatic dispositions and CRM sync

Conversations are dispositioned automatically, CRM records are updated, and customer data syncs back into your existing tools and workflows.

Strengths & Pros

+Handles voice, SMS, RCS, email and chat in one platform rather than separate point tools
+Automatic dispositions and CRM sync keep AI conversations inside existing reporting
+No per-seat licensing; cost tracks actual conversation volume
+Prebuilt industry agents for mortgage, real estate, insurance, home services and more