# Salesforce Agentforce (formerly Einstein) vs 21X (formerly Structurely)

Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% month-over-month growth and Freemium pricing. 21X (formerly Structurely) records 13,453 monthly visits with +367.9% growth and Contact for Pricing pricing.

| Metric | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | [21X (formerly Structurely)](https://openaitools.app/tool/structurely-com) |
| :--- | :--- | :--- |
| Website URL | https://www.salesforce.com/agentforce/ | https://structurely.com |
| Categories | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code | AI Sales, AI Cold Calling, AI Scheduling, AI Text Message Generator |
| Pricing Model | Freemium | Contact for Pricing |
| Monthly Visits | 111,910,743 | 13,453 |
| MoM Growth Rate | +2.2% | +367.9% |
| Primary Market | United States | United States |
| Direct Visits | 60,741,009 | 5,948 |
| Review Score | 4.4 | 4.3 |
| Saved Count | 20 | 2 |
| Supported Platforms | Website | Website |

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## 21X (formerly Structurely)

21X, previously known as Structurely, is a conversational AI platform for automating the conversations that drive revenue and customer experience. It covers inbound and outbound voice, two-way SMS, RCS, email and chat from a single agent builder, so a mortgage lender, real estate team or home services company can qualify leads, answer routine questions and keep every follow-up moving without expanding a call centre.

The platform is organised around a four-step flow: connect the tooling that captures inbound calls and maximises outbound contact rates; converse with fine-tuned AI that sells, overcomes objections, follows up and handles requests; take action by booking appointments, scheduling callbacks, transferring calls and extracting insights; and sync everything back by dispositioning conversations and updating your CRM automatically. Because actions and dispositions flow into existing systems, AI-handled conversations appear in the same pipelines your team already reports on.

Commercial terms combine a platform fee with usage-based metering in tokens, so cost scales with actual activity rather than idle seat licences. Voice usage runs as low as $0.07 per minute with your own carrier (BYOC), SMS as low as $0.02 per message and AI email as low as $0.02 per email. Three tiers are offered — Small Team, Large Team and Enterprise/Build Your Own — with the top tier adding custom SLAs, isolated infrastructure, SSO/SAML, white-label or headless deployment and dedicated AI engineering support. The company is headquartered in Aspen, Colorado.

**Pricing & Plans:** Platform fee plus usage-based pricing. No seat licences; you pay for the platform and for activity metered in tokens. Voice from about $0.07 per minute (BYOC), SMS from about $0.02 per message, AI email from about $0.02 per email, with volume discounts on higher tiers. Three plans — Small Team, Large Team and Enterprise / Build Your Own — are quoted via sales; a demo AI call is offered before you commit.

- **Inbound and outbound AI voice:** AI agents handle inbound calls and run proactive outbound campaigns across voice, SMS, email and chat, 24/7, without adding headcount.
- **Multi-channel conversation routing:** Agents qualify, answer, transfer, schedule, escalate and route each conversation based on intent, context and your business rules.
- **Action taking, not just talking:** Book appointments, schedule callbacks, execute live transfers to human reps, trigger workflows and capture documents and signatures automatically.
- **Automatic dispositions and CRM sync:** Conversations are dispositioned automatically, CRM records are updated, and customer data syncs back into your existing tools and workflows.
- **AI Power Dialer for Salesforce:** Launch AI and human dialing campaigns directly from Salesforce with call screening, live transfers and performance reporting.
- **Agent builder with industry templates:** Build agents with prebuilt industry templates for mortgage, real estate, life insurance, home services, private aviation and more.

**Strengths:** Handles voice, SMS, RCS, email and chat in one platform rather than separate point tools; Automatic dispositions and CRM sync keep AI conversations inside existing reporting; No per-seat licensing; cost tracks actual conversation volume; Prebuilt industry agents for mortgage, real estate, insurance, home services and more

**Limitations:** Platform fee is not published, so you must talk to sales to model total cost; Usage is metered in tokens, making spend harder to forecast than flat per-seat pricing; Initial setup of agents, telephony, A2P registration and workflows requires onboarding effort; Advanced capabilities like SSO/SAML, dedicated infrastructure and white labeling are Enterprise-only

[Profile (Markdown)](https://openaitools.app/tool/structurely-com.md)

## Frequently Asked Questions

### How do Salesforce Agentforce (formerly Einstein) and 21X (formerly Structurely) compare in monthly traffic?

Salesforce Agentforce (formerly Einstein) has 111,910,743 monthly visits, while 21X (formerly Structurely) has 13,453. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Salesforce Agentforce (formerly Einstein) has a month-over-month growth rate of +2.2%; 21X (formerly Structurely) has +367.9%.

### How does pricing compare?

Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month. 21X (formerly Structurely): Contact for Pricing. Platform fee plus usage-based pricing. No seat licences; you pay for the platform and for activity metered in tokens. Voice from about $0.07 per minute (BYOC), SMS from about $0.02 per message, AI email from about $0.02 per email, with volume discounts on higher tiers. Three plans — Small Team, Large Team and Enterprise / Build Your Own — are quoted via sales; a demo AI call is offered before you commit.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 4 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 5 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 6 | [Outreach](https://openaitools.app/tool/outreach) | 958,599 | +0.4% | Contact for Pricing | AI agents that work the revenue lifecycle alongside your sellers | [.md](https://openaitools.app/tool/outreach.md) |
| 7 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | AI communication platform for sales and support teams | [.md](https://openaitools.app/tool/justcall.md) |
| 8 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Simple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents. | [.md](https://openaitools.app/tool/chatbase.md) |
| 9 | [Sierra](https://openaitools.app/tool/sierra) | 341,072 | +16.4% | Contact for Pricing | Delivers exceptionally polished customer service agents, but focuses on bespoke conversational AI rather than broad CRM workflows. | [.md](https://openaitools.app/tool/sierra.md) |
| 10 | [Orum](https://openaitools.app/tool/orum-com) | 212,157 | -2.3% | Paid, Contact for Pricing | Agentic AI cold calling platform for sales teams | [.md](https://openaitools.app/tool/orum-com.md) |

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Source: https://openaitools.app/compare/salesforce-einstein-vs-structurely-com

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