# Salesforce Agentforce (formerly Einstein) vs telli

Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% month-over-month growth and Freemium pricing. telli records 30,992 monthly visits with -10.6% growth and Contact for Pricing pricing.

| Metric | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | [telli](https://openaitools.app/tool/telli) |
| :--- | :--- | :--- |
| Website URL | https://www.salesforce.com/agentforce/ | https://www.telli.com |
| Categories | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code | AI Agent, AI Call Center, AI Customer Service, AI Voice Assistants |
| Pricing Model | Freemium | Contact for Pricing |
| Monthly Visits | 111,910,743 | 30,992 |
| MoM Growth Rate | +2.2% | -10.6% |
| Primary Market | United States | Germany |
| Direct Visits | 60,741,009 | 9,080 |
| Review Score | 4.4 | 4.4 |
| Saved Count | 20 | 0 |
| Supported Platforms | Website | Website |

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## telli

telli is an AI voice platform built around the idea that a phone agent should not just talk, it should finish the job. Agents handle inbound and outbound calls in more than 30 languages with local accents and cultural context, qualify intent, book and confirm appointments against real calendar availability, send reminders, gather data, run satisfaction surveys and follow up on overdue payments. The platform is model-agnostic, using the best available voice and language models rather than locking customers to one provider, with a curated voice library plus voice cloning so agents stay on brand.

Teams assemble agents in telli Studio, a no-code builder where changes to how a conversation behaves are made in natural language. A knowledge base of documents and FAQs keeps answers grounded, native CRM connections and API access let agents pull context and push results, and a library of pre-built actions plus custom ones lets them take real-time steps mid-call. Contact management stays in sync with the CRM, phone numbers can be provided by telli or brought via SIP trunking, and smart dialing optimises call timing and retries for higher pickup rates.

On the improvement side, telli offers live monitoring of active calls, real-time dashboards covering conversion rates, call duration and outcomes, structured and custom call outcomes, review of recordings and full transcripts, and evaluations that flag calls needing attention. An assistant named Charlie helps teams build and refine agents, automate post-call workflows and analyse results conversationally. telli is a German company (telli technologies GmbH) that highlights GDPR and EU AI Act alignment as part of its trust positioning, and it serves B2C brands across industries such as real estate, insurance, recruiting, energy, finance, retail, telecom, travel and logistics. Pricing is quote-based, with a free trial and a bookable demo as the entry points.

**Pricing & Plans:** telli does not publish list prices; it offers a free trial and demo booking, then quotes custom plans based on call volume, languages and integration needs.

- **No-code agent builder:** telli Studio lets teams create and refine agents by describing the conversation in natural language, without engineering work.
- **30+ language voice agents:** Deploy agents with native fluency, local accents and cultural context across 30+ languages, with curated voices and optional voice cloning.
- **Real-time actions and workflows:** Pre-built and custom actions let agents act during a call, while post-call workflows push outcomes into connected systems automatically.
- **CRM and telephony integrations:** Native Salesforce and HubSpot connections plus API access, with telli phone numbers or bring-your-own via SIP trunking.
- **Analytics, QA and live monitoring:** Live call views, conversion and duration dashboards, structured outcomes, transcripts, recordings and pass/fail evaluations keep quality visible.

**Strengths:** Agents complete tasks such as scheduling and payment collection rather than only conversing; Model-agnostic architecture with 30+ languages, local accents and voice cloning; No-code Studio plus an AI assistant keep agent iteration fast; Strong CRM, telephony and workflow integrations with documented GDPR and EU AI Act alignment

**Limitations:** No public price list, so budgeting requires a sales conversation; Enterprise-oriented setup and integrations take effort to configure well; Live B2C calling requires careful attention to local consent and compliance rules

[Profile (Markdown)](https://openaitools.app/tool/telli.md)

## Frequently Asked Questions

### How do Salesforce Agentforce (formerly Einstein) and telli compare in monthly traffic?

Salesforce Agentforce (formerly Einstein) has 111,910,743 monthly visits, while telli has 30,992. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Salesforce Agentforce (formerly Einstein) has a month-over-month growth rate of +2.2%; telli has -10.6%.

### How does pricing compare?

Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month. telli: Contact for Pricing. telli does not publish list prices; it offers a free trial and demo booking, then quotes custom plans based on call volume, languages and integration needs.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Dialpad](https://openaitools.app/tool/dialpad) | 2,763,687 | +10.7% | Paid | The AI platform for customer experience and business communications | [.md](https://openaitools.app/tool/dialpad.md) |
| 4 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 5 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 6 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 7 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | AI communication platform for sales and support teams | [.md](https://openaitools.app/tool/justcall.md) |
| 8 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Simple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents. | [.md](https://openaitools.app/tool/chatbase.md) |
| 9 | [Sierra](https://openaitools.app/tool/sierra) | 341,072 | +16.4% | Contact for Pricing | Delivers exceptionally polished customer service agents, but focuses on bespoke conversational AI rather than broad CRM workflows. | [.md](https://openaitools.app/tool/sierra.md) |
| 10 | [PolyAI](https://openaitools.app/tool/poly-ai-ai) | 319,894 | +24.3% | Contact for Pricing | Enterprise voice AI that resolves customer conversations | [.md](https://openaitools.app/tool/poly-ai-ai.md) |

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Source: https://openaitools.app/compare/salesforce-einstein-vs-telli

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