# Salesforce Agentforce (formerly Einstein) vs Tunk.ai

Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% month-over-month growth and Freemium pricing. Tunk.ai records 0 monthly visits with -100% growth and Free Trial, Contact for Pricing pricing.

| Metric | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | [Tunk.ai](https://openaitools.app/tool/tunk) |
| :--- | :--- | :--- |
| Website URL | https://www.salesforce.com/agentforce/ | https://www.tunk.ai |
| Categories | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code | AI Speech-to-Text, AI Agent, AI Transcription, AI API |
| Pricing Model | Freemium | Free Trial, Contact for Pricing |
| Monthly Visits | 111,910,743 | 0 |
| MoM Growth Rate | +2.2% | -100% |
| Primary Market | United States | Global |
| Direct Visits | 60,741,009 | 0 |
| Review Score | 4.4 | 4.2 |
| Saved Count | 20 | 0 |
| Supported Platforms | Website | Website |

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## Tunk.ai

Tunk.ai is a voice AI platform from LogicNimbus Private Limited, aimed at teams that need to put AI on the phone rather than just in a chat window. The headline product, ANCHOR, is an agent builder: you describe in plain English what the agent should do, who it talks to and what a good call looks like, and the platform assembles the voice, prompts, knowledge and call flow for you. From there you attach tools, endpoints and a phone number, test the conversation, and deploy it either to a live line, inside your own app, or through the API.

Under the hood the platform is organized into six subsystems, covering the call flow engine, a centralized knowledge base, mid-call tools and actions, a unified assistant hub, a workflow engine for branching and escalation, and records plus analytics for every call. Because the agent can call your own endpoints during a conversation, it can book appointments, look up or update records and then write the outcome back to Salesforce, HubSpot or Zoho — analytics then return sentiment, intent and outcome scoring as soon as each call ends. Phone numbers are provisioned through Twilio or Plivo and campaigns can be pointed at a contact list, so outbound dialing runs at whatever volume you need.

The second pillar is speech to text. Real-time transcription returns text while the caller is still speaking, across dozens of languages and accents, and it is available directly through an API or the built-in playground. The platform supports multiple LLM and transcriber providers — including OpenAI and Azure — so you can swap the underlying model without rebuilding an agent. Tunk.ai is listed with NVIDIA Inception and participates in the Speechmatics Startup Program and Startup India. Pricing is enterprise-oriented; the site routes buyers to a demo or sales conversation rather than publishing flat self-serve rates.

**Pricing & Plans:** Enterprise-oriented with a free trial / demo path. No public self-serve price list is shown: prospective customers are asked to book a demo or contact the team, and pricing is reported as per-minute or customized enterprise volume tiers for voice agents, real-time telephony streaming and speech-to-text APIs.

- **ANCHOR Agent Builder:** Describe an agent in plain English and the platform sets up the voice, prompts, knowledge and call flow; then test, refine and deploy to a phone line, an app or the API.
- **Real-Time Speech to Text:** Streaming transcription returns text while the caller is still speaking, covering dozens of languages and accents through the API or the built-in playground.
- **Tools, Actions and CRM Sync:** Hand the agent your own endpoints so it can book, look up and update records mid-call, then write the outcome back to Salesforce, HubSpot or Zoho.
- **Outbound Campaigns and Cloud Dialer:** Connect Twilio or Plivo, point a campaign at your contact list, and let the agent handle every call while you manage only the queue.
- **Call Analytics and Compliance Records:** Sentiment, intent and outcome are scored on each conversation the moment it ends, with transcripts and costs retained so you can audit and improve campaigns.

**Strengths:** Agents are configured in plain English, which lowers the barrier for non-engineers; Covers both sides of voice: an agent builder for calls and a real-time speech-to-text API; Mid-call integrations write outcomes back into Salesforce, HubSpot and Zoho; Carrier-agnostic telephony through Twilio or Plivo, with inbound and outbound support

**Limitations:** No published self-serve pricing, so you must talk to sales before you can budget; Enterprise setup with carriers, CRM and knowledge sources takes real integration work; Public documentation and third-party reviews are thinner than for larger voice AI vendors

[Profile (Markdown)](https://openaitools.app/tool/tunk.md)

## Frequently Asked Questions

### How do Salesforce Agentforce (formerly Einstein) and Tunk.ai compare in monthly traffic?

Salesforce Agentforce (formerly Einstein) has 111,910,743 monthly visits, while Tunk.ai has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Salesforce Agentforce (formerly Einstein) has a month-over-month growth rate of +2.2%; Tunk.ai has -100%.

### How does pricing compare?

Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month. Tunk.ai: Free Trial, Contact for Pricing. Enterprise-oriented with a free trial / demo path. No public self-serve price list is shown: prospective customers are asked to book a demo or contact the team, and pricing is reported as per-minute or customized enterprise volume tiers for voice agents, real-time telephony streaming and speech-to-text APIs.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 4 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 5 | [Cartesia](https://openaitools.app/tool/cartesia-ai) | 1,782,707 | +49.7% | Contact for Pricing | Real-time voice AI models and agents you can build on | [.md](https://openaitools.app/tool/cartesia-ai.md) |
| 6 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 7 | [Deepgram Voice AI](https://openaitools.app/tool/deepgram-voice-ai) | 863,852 | +31.8% | Free Trial | Real-time speech-to-text, text-to-speech and voice agents in one API platform | [.md](https://openaitools.app/tool/deepgram-voice-ai.md) |
| 8 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | AI communication platform for sales and support teams | [.md](https://openaitools.app/tool/justcall.md) |
| 9 | [Vapi](https://openaitools.app/tool/vapi) | 662,301 | -11.4% | Freemium | Build, test, and deploy production-grade voice AI agents over API | [.md](https://openaitools.app/tool/vapi.md) |
| 10 | [AssemblyAI](https://openaitools.app/tool/assemblyai) | 453,591 | -6.9% | Freemium, Contact for Pricing | Speech-to-text and voice intelligence APIs for developers | [.md](https://openaitools.app/tool/assemblyai.md) |

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Source: https://openaitools.app/compare/salesforce-einstein-vs-tunk

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