# Salesforce Agentforce (formerly Einstein) vs Wasapi

Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% month-over-month growth and Freemium pricing. Wasapi records 58,485 monthly visits with +1.8% growth and Free Trial, Paid pricing.

| Metric | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | [Wasapi](https://openaitools.app/tool/wasapi-io) |
| :--- | :--- | :--- |
| Website URL | https://www.salesforce.com/agentforce/ | https://wasapi.io |
| Categories | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code | AI Assistant, AI Chatbot, AI Customer Service, AI Sales Assistant |
| Pricing Model | Freemium | Free Trial, Paid |
| Monthly Visits | 111,910,743 | 58,485 |
| MoM Growth Rate | +2.2% | +1.8% |
| Primary Market | United States | Colombia |
| Direct Visits | 60,741,009 | 38,564 |
| Review Score | 4.4 | 4.2 |
| Saved Count | 20 | 1 |
| Supported Platforms | Website | Website |

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## Wasapi

Wasapi is built for teams whose WhatsApp volume has outgrown a single phone. Everything runs on the official WhatsApp Business API, which means no risk of the number being blocked for automation, unlimited free inbound conversations when customers message first, and access to professional features a normal WhatsApp Business app doesn't offer.

The core is a shared smart inbox: each chat (whether on WhatsApp, Instagram or Messenger) gets an open/pending/closed status, automatic assignment to a specific agent, multi-line support, and live supervision so managers can see exactly what is happening without asking around. A visual sales funnel lets teams track each opportunity by stage and value, while auto-follow-ups and assignments keep leads from going cold.

On top of that sit AI chatbots and assistants that answer instantly day and night, filter inbound leads, and hand off to humans with full context. Bulk campaigns use dynamic templates and segmentation to reach thousands of contacts safely, and a documented REST API, webhooks, WhatsApp Flows and 2,500+ Make integrations connect WhatsApp to CRMs, e-commerce systems and calendars. A newer MCP connection lets Claude or ChatGPT query and act on your account in natural language.

**Pricing & Plans:** Free trial available, then paid tiers billed monthly or annually. Equipo is $99/month (3 agents, 2 WhatsApp lines, 5,000 active contacts, 30,000 AI credits), Empresa $229/month (10 agents, 5 lines, 15,000 contacts, 70,000 AI credits), and Corporativo $599/month (30 agents, 15 lines, 60,000 contacts, 200,000 AI credits). Annual billing gives two months free. Add-ons cover extra agents ($25/mo each), lines ($45/mo each), contact packs and AI credit packs. Meta's template-message charges are separate.

- **Smart Multi-Agent Inbox:** A shared chat system with open, pending and closed states, live agent collaboration, smart auto-assignment and quick replies so hundreds of conversations never sit unanswered.
- **Multi-Line & Team Control:** Centralize multiple WhatsApp lines (sales, support, billing) in one panel, give each agent their own secure login with roles and permissions, and supervise everything in real time.
- **AI Chatbots & Assistants:** Trainable bots handle repetitive questions 24/7, qualify leads, and blend with human agents in hybrid flows, with API-based lookups and your own OpenAI key optional.
- **Bulk Campaigns via Official API:** Send personalized, segmented campaigns to thousands of contacts through the official WhatsApp Business API with delivery, read and reply reporting.
- **Instagram & Messenger in One Inbox:** Connect Facebook and Instagram so the same agent assignment rules, chatbot and per-channel reports apply across every social channel.

**Strengths:** Official WhatsApp Business API keeps the number safe from automation blocks; True multi-agent and multi-line design with granular roles and real-time supervision; AI chatbots, sales funnels and bulk campaigns under one roof; Deep integration layer: REST API, webhooks, WhatsApp Flows and Make automations

**Limitations:** Pricing scales fast: the entry Equipo tier covers only 3 agents and 2 WhatsApp lines; Meta charges message-template conversations on top of the platform fee, so total cost is usage-dependent; Contact and AI-credit limits require paid add-on packs once teams grow; Full value depends on successful WhatsApp Business API onboarding for your number

[Profile (Markdown)](https://openaitools.app/tool/wasapi-io.md)

## Frequently Asked Questions

### How do Salesforce Agentforce (formerly Einstein) and Wasapi compare in monthly traffic?

Salesforce Agentforce (formerly Einstein) has 111,910,743 monthly visits, while Wasapi has 58,485. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Salesforce Agentforce (formerly Einstein) has a month-over-month growth rate of +2.2%; Wasapi has +1.8%.

### How does pricing compare?

Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month. Wasapi: Free Trial, Paid. Free trial available, then paid tiers billed monthly or annually. Equipo is $99/month (3 agents, 2 WhatsApp lines, 5,000 active contacts, 30,000 AI credits), Empresa $229/month (10 agents, 5 lines, 15,000 contacts, 70,000 AI credits), and Corporativo $599/month (30 agents, 15 lines, 60,000 contacts, 200,000 AI credits). Annual billing gives two months free. Add-ons cover extra agents ($25/mo each), lines ($45/mo each), contact packs and AI credit packs. Meta's template-message charges are separate.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 4 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 5 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 6 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 7 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 8 | [AiSensy](https://openaitools.app/tool/aisensy) | 811,787 | -3.8% | Freemium | AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs | [.md](https://openaitools.app/tool/aisensy.md) |
| 9 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 10 | [Notbot](https://openaitools.app/tool/notbot) | 470,467 | +7.3% | Freemium, Free Trial, Paid | WhatsApp chatbot, CRM, and marketing automation in one dashboard | [.md](https://openaitools.app/tool/notbot.md) |

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Source: https://openaitools.app/compare/salesforce-einstein-vs-wasapi-io

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