# 21X (formerly Structurely) vs ZipChat AI

21X (formerly Structurely) records 13,453 monthly visits with +367.9% month-over-month growth and Contact for Pricing pricing. ZipChat AI records 6,507,057 monthly visits with +4.6% growth and Free Trial, Paid pricing.

| Metric | [21X (formerly Structurely)](https://openaitools.app/tool/structurely-com) | [ZipChat AI](https://openaitools.app/tool/zipchat-ai) |
| :--- | :--- | :--- |
| Website URL | https://structurely.com | https://apps.shopify.com/zipchat |
| Categories | AI Sales, AI Cold Calling, AI Scheduling, AI Text Message Generator | AI Chatbot, AI Sales, AI Customer Service |
| Pricing Model | Contact for Pricing | Free Trial, Paid |
| Monthly Visits | 13,453 | 6,507,057 |
| MoM Growth Rate | +367.9% | +4.6% |
| Primary Market | United States | United States |
| Direct Visits | 5,948 | 2,397,630 |
| Review Score | 4.3 | 4.7 |
| Saved Count | 2 | 11 |
| Supported Platforms | Website | Website |

## 21X (formerly Structurely)

21X, previously known as Structurely, is a conversational AI platform for automating the conversations that drive revenue and customer experience. It covers inbound and outbound voice, two-way SMS, RCS, email and chat from a single agent builder, so a mortgage lender, real estate team or home services company can qualify leads, answer routine questions and keep every follow-up moving without expanding a call centre.

The platform is organised around a four-step flow: connect the tooling that captures inbound calls and maximises outbound contact rates; converse with fine-tuned AI that sells, overcomes objections, follows up and handles requests; take action by booking appointments, scheduling callbacks, transferring calls and extracting insights; and sync everything back by dispositioning conversations and updating your CRM automatically. Because actions and dispositions flow into existing systems, AI-handled conversations appear in the same pipelines your team already reports on.

Commercial terms combine a platform fee with usage-based metering in tokens, so cost scales with actual activity rather than idle seat licences. Voice usage runs as low as $0.07 per minute with your own carrier (BYOC), SMS as low as $0.02 per message and AI email as low as $0.02 per email. Three tiers are offered — Small Team, Large Team and Enterprise/Build Your Own — with the top tier adding custom SLAs, isolated infrastructure, SSO/SAML, white-label or headless deployment and dedicated AI engineering support. The company is headquartered in Aspen, Colorado.

**Pricing & Plans:** Platform fee plus usage-based pricing. No seat licences; you pay for the platform and for activity metered in tokens. Voice from about $0.07 per minute (BYOC), SMS from about $0.02 per message, AI email from about $0.02 per email, with volume discounts on higher tiers. Three plans — Small Team, Large Team and Enterprise / Build Your Own — are quoted via sales; a demo AI call is offered before you commit.

- **Inbound and outbound AI voice:** AI agents handle inbound calls and run proactive outbound campaigns across voice, SMS, email and chat, 24/7, without adding headcount.
- **Multi-channel conversation routing:** Agents qualify, answer, transfer, schedule, escalate and route each conversation based on intent, context and your business rules.
- **Action taking, not just talking:** Book appointments, schedule callbacks, execute live transfers to human reps, trigger workflows and capture documents and signatures automatically.
- **Automatic dispositions and CRM sync:** Conversations are dispositioned automatically, CRM records are updated, and customer data syncs back into your existing tools and workflows.
- **AI Power Dialer for Salesforce:** Launch AI and human dialing campaigns directly from Salesforce with call screening, live transfers and performance reporting.
- **Agent builder with industry templates:** Build agents with prebuilt industry templates for mortgage, real estate, life insurance, home services, private aviation and more.

**Strengths:** Handles voice, SMS, RCS, email and chat in one platform rather than separate point tools; Automatic dispositions and CRM sync keep AI conversations inside existing reporting; No per-seat licensing; cost tracks actual conversation volume; Prebuilt industry agents for mortgage, real estate, insurance, home services and more

**Limitations:** Platform fee is not published, so you must talk to sales to model total cost; Usage is metered in tokens, making spend harder to forecast than flat per-seat pricing; Initial setup of agents, telephony, A2P registration and workflows requires onboarding effort; Advanced capabilities like SSO/SAML, dedicated infrastructure and white labeling are Enterprise-only

[Profile (Markdown)](https://openaitools.app/tool/structurely-com.md)

## ZipChat AI

Zipchat is a Shopify App Store chatbot built to turn customer support into a revenue channel. Instead of a scripted FAQ widget, it positions itself as an agentic AI Agent that can take real actions on behalf of your store: it checks order status, processes returns and refunds, confirms cash-on-delivery orders, looks up stock and applies discount codes directly inside the conversation. That means many routine tickets resolve without a human ever touching them.

The app is multi-channel by design. One AI agent covers Live Chat on your storefront, WhatsApp, Instagram, Messenger and email, and everything funnels into a unified inbox with tagging, assignment, escalation rules and response templates. On the sales side it engages shoppers proactively, recommends products, runs upsells and cross-sells, and sends cart-recovery messages, then reports the results in its analytics dashboard.

Setup is no-code: install from the Shopify App Store, let the bot self-train on your pages and FAQs, and refine it over time using AI Corrections. Pricing is tiered by AI replies and conversations per month, from a free plan up to higher-volume Pro and Scale tiers, and it integrates with helpdesks and marketing tools like Gorgias, Zendesk, Klaviyo and Omnisend. Merchant reviews on the App Store average 4.9 stars, with praise focused on reduced support workload, higher conversions and responsive support.

**Pricing & Plans:** Free plan available with about 120 AI replies and 50 conversations per month and training on 100 pages. Paid tiers add a 7-day free trial: Starter $80/month ($768/year), Pro $300/month ($2,880/year) with 3,000 replies and priority support, and Scale $600/month ($5,760/year) with 6,000 replies and training on 300,000 pages. Billed in USD every 30 days.

- **Multi-channel AI agent:** One AI agent handles live chat, WhatsApp, Instagram, Messenger and email, so every conversation lands in a single inbox rather than five tabs.
- **Actions, not just answers:** The assistant takes real actions in chat: order tracking, returns and refunds, COD verification, discount codes and stock checks, not just canned answers.
- **Sales and cart recovery:** Greets visitors at the right moment, recommends products, runs upsells and cross-sells, and triggers cart-recovery messages to win back lost revenue.
- **Self-training and corrections:** Train the bot on your own pages, FAQs and policies, then refine weak answers with AI Corrections so it stays accurate and on-brand.
- **Helpdesk and analytics integrations:** Works with tools such as Gorgias, Zendesk, Re:amaze, Klaviyo, Omnisend and Brevo, and reports on chats, conversions and agent performance.

**Strengths:** Handles sales, support and cart recovery in one AI agent rather than separate tools; Wide channel coverage including WhatsApp, Instagram, Messenger and email in a unified inbox; Free plan plus a 7-day trial on paid tiers, with 'Built for Shopify' status and a 4.9-star rating; No-code setup that self-trains on your own store content and can be corrected over time

**Limitations:** Priced per AI reply and conversation volume, so costs scale with store traffic; Only available as a Shopify app, not for other e-commerce platforms; Advanced channels such as WhatsApp Business API require proper business setup; Best results still depend on time spent training the bot on your own content

[Profile (Markdown)](https://openaitools.app/tool/zipchat-ai.md)

## Frequently Asked Questions

### How do 21X (formerly Structurely) and ZipChat AI compare in monthly traffic?

21X (formerly Structurely) has 13,453 monthly visits, while ZipChat AI has 6,507,057. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

21X (formerly Structurely) has a month-over-month growth rate of +367.9%; ZipChat AI has +4.6%.

### How does pricing compare?

21X (formerly Structurely): Contact for Pricing. Platform fee plus usage-based pricing. No seat licences; you pay for the platform and for activity metered in tokens. Voice from about $0.07 per minute (BYOC), SMS from about $0.02 per message, AI email from about $0.02 per email, with volume discounts on higher tiers. Three plans — Small Team, Large Team and Enterprise / Build Your Own — are quoted via sales; a demo AI call is offered before you commit. ZipChat AI: Free Trial, Paid. Free plan available with about 120 AI replies and 50 conversations per month and training on 100 pages. Paid tiers add a 7-day free trial: Starter $80/month ($768/year), Pro $300/month ($2,880/year) with 3,000 replies and priority support, and Scale $600/month ($5,760/year) with 6,000 replies and training on 300,000 pages. Billed in USD every 30 days.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | AI-first customer service platform with a native AI agent for every conversation | [.md](https://openaitools.app/tool/intercom-help.md) |
| 3 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 4 | [Outreach](https://openaitools.app/tool/outreach) | 958,599 | +0.4% | Contact for Pricing | AI agents that work the revenue lifecycle alongside your sellers | [.md](https://openaitools.app/tool/outreach.md) |
| 5 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | AI communication platform for sales and support teams | [.md](https://openaitools.app/tool/justcall.md) |
| 6 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [Omnichat](https://openaitools.app/tool/omnichat-ai) | 374,124 | -12.3% | Contact for Pricing | AI CRM and omnichannel platform that turns chats into sales | [.md](https://openaitools.app/tool/omnichat-ai.md) |
| 9 | [Orum](https://openaitools.app/tool/orum-com) | 212,157 | -2.3% | Paid, Contact for Pricing | Agentic AI cold calling platform for sales teams | [.md](https://openaitools.app/tool/orum-com.md) |
| 10 | [Nooks AI](https://openaitools.app/tool/nooks-ai) | 95,124 | +10.7% | Contact for Pricing | Revenue infrastructure for reps and agents | [.md](https://openaitools.app/tool/nooks-ai.md) |

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Source: https://openaitools.app/compare/structurely-com-vs-zipchat-ai

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