
Bietet branchenführende KI-Kundenkommunikation und den Fin Support Agent, ist jedoch deutlich teurer.
Brainfish verzeichnet 8.097 monatliche Besuche mit -38,4 % Wachstum gegenüber dem Vormonat und einem Preismodell „Kostenpflichtig, Preise auf Anfrage“. Kayako verzeichnet 168.212 monatliche Besuche mit +2,3 % Wachstum und einem Preismodell „Preise auf Anfrage“.

Brainfish is an AI customer support platform whose agents do more than answer questions from a help article: they read from and write to your operational systems, follow your written policies, and close the ticket — refunds, cancellations, account access, and bug triage included.

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
| Dimension / Kennzahl | ![]() | ![]() |
|---|---|---|
| Offizielle Domain | brainfi.sh | kayako.com |
| Preismodell | Kostenpflichtig, Preise auf Anfrage | Preise auf Anfrage |
| Monatliche Besuche | 8097 (8.097) | 168.212 (168.212) |
| MoM-Traffic-Delta | -5048 (-38,4 %) | +3758 (+2,3 %) |
| Primärmarkt und Anteil | 🌐 Global (—) | 🇺🇸 Vereinigte Staaten (35,1 %) |
| Direkte Besuche / Monat | 3336 | 82.631 |
| Nutzerbewertung | 4,2 | 4,3 |
| Unterstützte Plattformen | Website | Website |

Brainfish is an AI customer support platform whose agents do more than answer questions from a help article: they read from and write to your operational systems, follow your written policies, and close the ticket — refunds, cancellations, account access, and bug triage included.
Agents read from and write to Zendesk, Salesforce, Intercom, Stripe, Okta, Duo, Splunk and any other API-connected tool, so tickets that need an action can be closed without a human.
Describe a process conversationally and Brainfish builds, tests, and runs it as a repeatable workflow — reportedly from a draft in about ten minutes to a complex workflow in a couple of hours.
Refund caps, approval thresholds, and policy windows live in the workflow logic rather than the prompt, so the same request is handled identically on every run.
Every step, system touched, and source cited is logged, with SSO/SAML, regional data residency, and a no-training-on-your-data commitment.

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.
The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.
Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.
Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.

Bietet branchenführende KI-Kundenkommunikation und den Fin Support Agent, ist jedoch deutlich teurer.

Speziell optimiert für E-Commerce-Helpdesk-Automatisierung und Shopify-Integration, aber weniger geeignet für allgemeines B2B-SaaS.
Bietet leichtgewichtige Omnichannel-Live-Chat- und Helpdesk-Funktionen, es fehlen jedoch Kayakos erweiterte Enterprise-Ticket-Workflows.
Bietet leichtgewichtige Omnichannel-Live-Chat- und Helpdesk-Funktionen, es fehlen jedoch Kayakos erweiterte Enterprise-Ticket-Workflows.

SpezialisiertKI-Wissensdatenbank, die Dokumente in schnelle Antworten verwandelt
SpezialisiertKI-Wissensdatenbank, die Dokumente in schnelle Antworten verwandelt

KI-gestützte Customer-Experience-Plattform für Support, Vertrieb und Service
KI-gestützte Customer-Experience-Plattform für Support, Vertrieb und Service
Konzentriert sich auf autonome KI-Agenten, die sich mit Firmen-Wikis verbinden, bietet jedoch ein weniger traditionelles Helpdesk-Layout.
Konzentriert sich auf autonome KI-Agenten, die sich mit Firmen-Wikis verbinden, bietet jedoch ein weniger traditionelles Helpdesk-Layout.

Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations.
Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations.

KI-gestützter gemeinsamer Posteingang, Live-Chat und Helpdesk für Online-Unternehmen
KI-gestützter gemeinsamer Posteingang, Live-Chat und Helpdesk für Online-Unternehmen

Kostenlos / Open SourceRichpanel combines a shared ecommerce helpdesk with frontier-model AI agents that resolve support tickets end to end across email, chat, SMS, WhatsApp, social and phone. A dedicated implementation manager migrates your data, connects your tools and writes your support steps so teams reach roughly 50% automation within 30 days.
Kostenlos / Open SourceRichpanel combines a shared ecommerce helpdesk with frontier-model AI agents that resolve support tickets end to end across email, chat, SMS, WhatsApp, social and phone. A dedicated implementation manager migrates your data, connects your tools and writes your support steps so teams reach roughly 50% automation within 30 days.

Built specifically for B2B support inside Slack and Teams, but less ideal for traditional email ticket queues.
Built specifically for B2B support inside Slack and Teams, but less ideal for traditional email ticket queues.

Kore.ai is an enterprise platform for building, governing and continuously optimising AI agents. It covers customer service, employee experience and long-running process automation, with a typed agent language, an AI solution architect and an optimisation engine that keeps agents improving after deployment.
Kore.ai is an enterprise platform for building, governing and continuously optimising AI agents. It covers customer service, employee experience and long-running process automation, with a typed agent language, an AI solution architect and an optimisation engine that keeps agents improving after deployment.
Bietet moderne KI-Ticketing- und Wissensdatenbank-Tools, hat jedoch ein weniger etabliertes Enterprise-Support-Ökosystem.
Bietet moderne KI-Ticketing- und Wissensdatenbank-Tools, hat jedoch ein weniger etabliertes Enterprise-Support-Ökosystem.