# NovaTalks

Laut der am 2026-11-11 verifizierten Telemetrie von OpenAITools.app ist NovaTalks (novatalks.ai) eine KI-Plattform, die unter KI-Kundenservice indexiert ist und 5142 monatliche Besuche mit einem Traffic-Delta von +3178 (+161,8 %) gegenüber dem Vormonat generiert. Ihr primärer geografischer Markt ist Vereinigte Staaten (69,3 % Traffic-Anteil) und sie arbeitet mit einem Preismodell „Kostenlose Testversion, Kostenpflichtig“. Zu den wichtigsten konkurrierenden Alternativen nach monatlichem Volumen gehören Chaport (1,46 Mio. Besuche/Monat), Botnoi Chatbot (82.620 Besuche/Monat), Dialpad (2,76 Mio. Besuche/Monat).

NovaTalks is an omnichannel customer care platform that brings messengers, voice calls, live chat, and email into one agent workspace. It layers AI chatbots, automatic quality scoring, real-time translation, and text and voice analytics on top of the contact centre workflow.

## Wichtige Telemetrie und Spezifikationen

| Kennzahl | Wert |
| :--- | :--- |
| Tool-Name | NovaTalks |
| Handle | novatalks |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Offizielle Domain | novatalks.ai |
| Website-URL | https://novatalks.ai |
| Kategorien | KI-Kundenservice, KI-Chatbot, KI-Vertriebsassistent, KI-Social-Media, KI-Data-Mining, AI Agent, KI-Assistent |
| Preismodell | Kostenlose Testversion, Kostenpflichtig |
| Monatliche Besuche | 5.142 |
| MoM-Traffic-Veränderung | 3.178 |
| MoM-Wachstumsrate | +161,8 % |
| Primärmarkt | Vereinigte Staaten |
| Marktanteil | 69,3 % |
| Direkte Besuche | 2.182 |
| Organische Suchbesuche | — |
| Social-Besuche | — |
| Verweis-Besuche | 565 |
| E-Mail-Besuche | 137 |
| Bewertungsergebnis | 4,2 |
| Anzahl gespeicherter Einträge | 2 |
| Unterstützte Plattformen | Website |
| Abrechnungsplattformen |  |
| Attribute | Funktionen: Website; Preise: Kostenlose Testversion; Preise: Kostenpflichtig |
| Tags | Kundenservice-Plattform, Omnichannel-Kommunikation, KI-Chatbot, Messenger-Marketing, Kundensupport-Automatisierung, Big-Data-Textanalyse, CRM, Live-Chat, Social-Media-Management |

## Überblick

NovaTalks is an omnichannel customer care platform that brings messengers, voice calls, live chat, and email into one agent workspace. It layers AI chatbots, automatic quality scoring, real-time translation, and text and voice analytics on top of the contact centre workflow.

## Preise und Tarife

Per-agent monthly subscription with three channel configurations (digital only, voice only, or voice plus digital) and four tiers. Examples for digital only: Starter €12/agent/month billed annually (€15 monthly), Business €21 (€28 monthly), Professional €32 (€40 monthly), Enterprise quoted individually. Voice plus digital starts at €21 per agent per month annually. All plans include unlimited core functionality, multilingual support, mobile apps, the website widget, reporting, and 8x5 support; the AI assistant allows 20 requests per agent with an unlimited add-on for €6 per agent, and AI quality rating begins at the Professional tier. A free start and a 14-day trial are offered.

## Hauptfunktionen und Fähigkeiten

- **All channels in one interface:** Bring email, live chat, Facebook Messenger, Instagram, WhatsApp Business, Viber, Telegram, LINE Business, and voice into one agent workspace, with full conversation history, tags, canned responses, and transfer between agents and teams.
- **No-code AI chatbot builder:** Build multilingual chatbots with a simple builder that runs 24/7, supports pre-built and custom scripts, uses AI roles for replies, and hands conversations off to a human agent outside working hours.
- **Telephony and call automation:** Automate inbound and outbound calling with IVR voice menus, hold and warm transfer, consultation calls, call recording, and Voice Dealer outbound functionality, with flexible distribution across agents.
- **Mass messaging with personalisation:** Segment audiences by tags, attributes, or contact details and send personalised offers, reminders, and campaigns across messengers, social media, and email, triggered automatically by customer behaviour.
- **AI quality scoring and Insights analytics:** AI quality assessment scores 100% of conversations against your scripts and detects customer emotion, while NovaTalks Insights extracts structured findings from text and voice interactions and BI dashboards track CSAT and agent productivity in real time.

## Wichtigste Anwendungsfälle

- **Unified contact centre operations (Contact centre managers):** Consolidate messenger, email, live chat, and phone queues into one workspace with automatic chat distribution, agent statuses, canned replies, and wrap-up codes to keep response times down.
- **24/7 first-line automation (Support team leads):** Deploy multilingual chatbots that answer routine questions 24/7, then escalate smoothly to a human agent out of hours or when a conversation needs judgement.
- **Proactive outbound sales (Sales and marketing teams):** Run automated campaigns with audience tags and behavioural triggers, and use outbound voice calling plus mass messaging to turn support interactions into revenue.
- **Automated quality assurance (Quality assurance supervisors):** Score every dialogue against scripts and evaluate customer emotion automatically, then focus coaching on the conversations that actually need attention.
- **Insight extraction and BI reporting (Operations and BI analysts):** Connect CRM and knowledge base data through iFrame integration and the API, and pull text and voice analytics into BI dashboards for reporting.

## Stärken

- Genuinely broad channel coverage — messengers, email, live chat, and voice in one agent workspace
- AI auto quality assessment reviews 100% of dialogues versus the roughly 5% a human manager can cover
- Real-time agent assistance for translation, tone adjustment, error correction, and summarisation
- Transparent per-agent pricing published in euros with three channel configurations to choose from
- EU-hosted cloud-native private cluster with an isolated environment per customer

## Häufig gestellte Fragen

### What exactly is NovaTalks?
NovaTalks is an omnichannel contact centre and customer support platform. It unifies email, live chat, Facebook Messenger, Instagram, WhatsApp Business, Viber, Telegram, LINE Business, and voice calls in a single agent workspace, then adds AI chatbots, voice analytics, mass messaging, and BI reporting on top.

### How much does NovaTalks cost?
Pricing depends on which channel group you need. The digital-only tier starts at €12 per agent per month billed annually (€15 monthly) for the Starter plan, with Business at €21 (€28 monthly) and Professional at €32 (€40 monthly). Voice-only plans start at €12. Combined voice and digital plans start at €21 per agent per month on annual billing. Enterprise pricing is quoted individually.

### How many agents do I need?
The Starter plan supports 3 to 10 agents. Business and Professional plans require a minimum of 3 agents with no upper cap stated, and Professional adds 20 digital channel accounts and custom AI quality rating. Enterprise is available for global deployments with individually agreed terms.

### Does the AI actually review agent performance?
Yes. The AI assistant handles automatic quality assessment, catches mistakes in real time, translates conversations into any language, adjusts the tone of a reply, and summarises dialogues. The platform reports that automatic quality scoring covers 100% of conversations, where a human manager typically reviews at most 5%.

### What languages are supported?
NovaTalks is available in English, Russian, Azerbaijani, and Polish, with multiple language support included in all plans. The bilingual and multilingual chatbot builder lets you run bots in more than one language across every connected channel.

### Wie hoch sind der monatliche Traffic und der Wachstumstrend von NovaTalks?
NovaTalks erhält derzeit 5142 monatliche Besuche bei einer Traffic-Veränderung von +3178 (+161,8 % Wachstumsrate) gegenüber dem Vormonat. Der wichtigste Quellmarkt ist Vereinigte Staaten (69,3 % Anteil), einschließlich 2182 direkte Besuche/Monat und — organische Suchbesuche/Monat.

### Ist NovaTalks kostenlos? Welches Preismodell hat es?
NovaTalks arbeitet mit einem Preismodell „Kostenlose Testversion, Kostenpflichtig“. Per-agent monthly subscription with three channel configurations (digital only, voice only, or voice plus digital) and four tiers. Examples for digital only: Starter €12/agent/month billed annually (€15 monthly), Business €21 (€28 monthly), Professional €32 (€40 monthly), Enterprise quoted individually. Voice plus digital starts at €21 per agent per month annually. All plans include unlimited core functionality, multilingual support, mobile apps, the website widget, reporting, and 8x5 support; the AI assistant allows 20 requests per agent with an unlimited add-on for €6 per agent, and AI quality rating begins at the Professional tier. A free start and a 14-day trial are offered. Zu den unterstützten Abrechnungs- und Checkout-Plattformen gehören: nicht aufgeführt.

### Was sind die besten Alternativen zu NovaTalks im Jahr 2026?
Basierend auf Kategorie-Traffic und Funktionspassung bei OpenAITools.app sind die fünf besten Alternativen zu NovaTalks: 1. Chaport (1,46 Mio. Besuche/Monat); 2. Botnoi Chatbot (82.620 Besuche/Monat); 3. Dialpad (2,76 Mio. Besuche/Monat); 4. Chatbase (396.383 Besuche/Monat); 5. SaleWisely (187.721 Besuche/Monat).

### Welche Plattformen und zentralen KI-Fähigkeiten unterstützt NovaTalks?
NovaTalks ist unter KI-Kundenservice, KI-Chatbot, KI-Vertriebsassistent, KI-Social-Media klassifiziert, unterstützt die folgenden Plattformen: Website, und die zentralen Fähigkeits-Tags umfassen: Kundenservice-Plattform, Omnichannel-Kommunikation, KI-Chatbot, Messenger-Marketing, Kundensupport-Automatisierung, Big-Data-Textanalyse.

## Alternativen

| Tool-Name | Monatliche Besuche | Preismodell | Vergleichen |
| :--- | :--- | :--- | :--- |
| [Chaport](https://openaitools.app/de/tool/chaport-com) | 1.458.924 | Freemium | [Vergleichen](https://openaitools.app/de/compare/chaport-com-vs-novatalks) |
| [Botnoi Chatbot](https://openaitools.app/de/tool/botnoi-ai) | 82.620 | Freemium | [Vergleichen](https://openaitools.app/de/compare/botnoi-ai-vs-novatalks) |
| [Dialpad](https://openaitools.app/de/tool/dialpad) | 2.763.687 | Kostenpflichtig | [Vergleichen](https://openaitools.app/de/compare/dialpad-vs-novatalks) |
| [Chatbase](https://openaitools.app/de/tool/chatbase) | 396.383 | Freemium, Kostenpflichtig | [Vergleichen](https://openaitools.app/de/compare/chatbase-vs-novatalks) |
| [SaleWisely](https://openaitools.app/de/tool/salewisely) | 187.721 | Freemium, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/novatalks-vs-salewisely) |
| [Seasalt.ai](https://openaitools.app/de/tool/seasalt-ai) | 44.941 | Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/novatalks-vs-seasalt-ai) |
| [Kapture CRM](https://openaitools.app/de/tool/kapturecrm-com) | 561.153 | Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/kapturecrm-com-vs-novatalks) |
| [tawk.to](https://openaitools.app/de/tool/abdul-malik-ibrahim-jaber-hassan) | 5.726.823 | Freemium | [Vergleichen](https://openaitools.app/de/compare/abdul-malik-ibrahim-jaber-hassan-vs-novatalks) |
| [Re:amaze](https://openaitools.app/de/tool/reamaze-com) | 455.787 | Kostenlose Testversion, Kostenpflichtig, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/novatalks-vs-reamaze-com) |
| [Callbell](https://openaitools.app/de/tool/callbell) | 487.975 | Freemium, Kostenlose Testversion, Kostenpflichtig, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/callbell-vs-novatalks) |
| [Omnichat](https://openaitools.app/de/tool/omnichat-ai) | 374.124 | Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/novatalks-vs-omnichat-ai) |
| [BotPenguin](https://openaitools.app/de/tool/botpenguin-chatbot) | 86.550 | Freemium | [Vergleichen](https://openaitools.app/de/compare/botpenguin-chatbot-vs-novatalks) |

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Quelle: https://openaitools.app/de/tool/novatalks