# CX Genie

Laut der am 2026-11-11 verifizierten Telemetrie von OpenAITools.app ist CX Genie (cxgenie.ai) eine KI-Plattform, die unter KI-Chatbot indexiert ist und 7187 monatliche Besuche mit einem Traffic-Delta von +69 (+1 %) gegenüber dem Vormonat generiert. Ihr primärer geografischer Markt ist Vietnam (69,9 % Traffic-Anteil) und sie arbeitet mit einem Preismodell „Freemium“. Zu den wichtigsten konkurrierenden Alternativen nach monatlichem Volumen gehören Crisp (1,41 Mio. Besuche/Monat), Kommunicate (59.582 Besuche/Monat), tawk.to (5,73 Mio. Besuche/Monat).

CX Genie is a no-code customer engagement platform that combines AI agents, visual workflow automation and human collaboration in one place. Teams deploy a multilingual AI chatbot across channels, deflect routine questions, manage tickets and helpdesk queues, and hand off seamlessly to live agents when a conversation needs a person.

## Wichtige Telemetrie und Spezifikationen

| Kennzahl | Wert |
| :--- | :--- |
| Tool-Name | CX Genie |
| Handle | powered-by-chatgpt |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Offizielle Domain | cxgenie.ai |
| Website-URL | https://www.cxgenie.ai |
| Kategorien | KI-Chatbot, KI-Kundenservice, AI API, KI-Assistent |
| Preismodell | Freemium |
| Monatliche Besuche | 7.187 |
| MoM-Traffic-Veränderung | 69 |
| MoM-Wachstumsrate | +1 % |
| Primärmarkt | Vietnam |
| Marktanteil | 69,9 % |
| Direkte Besuche | 2.975 |
| Organische Suchbesuche | — |
| Social-Besuche | — |
| Verweis-Besuche | 743 |
| E-Mail-Besuche | 190 |
| Bewertungsergebnis | 4 |
| Anzahl gespeicherter Einträge | 1 |
| Unterstützte Plattformen | Website |
| Abrechnungsplattformen |  |
| Attribute | Funktionen: Website; Preise: Freemium; Preise: Preise auf Anfrage |
| Tags | KI-Chatbot, Kundensupport-Automatisierung, Live-Chat, Kundenbindung, API-Integration, Helpdesk, Ticket-Verwaltung, Workflow-Automatisierung |

## Überblick

CX Genie is a no-code customer engagement platform that combines AI agents, visual workflow automation and human collaboration in one place. Teams deploy a multilingual AI chatbot across channels, deflect routine questions, manage tickets and helpdesk queues, and hand off seamlessly to live agents when a conversation needs a person.

## Preise und Tarife

CX Genie uses a freemium model with transparent published tiers. The Free plan includes 1 seat and 200 conversations per month with AI agent, workflow, live chat and help desk access. Paid plans move from Starter (about $39.99/month, 5 seats, 5,000 conversations) through Team (about $89.99/month, 15 seats, 15,000 conversations) to Business (about $249.99/month, unlimited seats, white label, 60,000 conversations), with annual billing saving up to around 16%. Enterprise pricing with SAML SSO, custom AI training and a 99.9% SLA is available on request. Confirm current numbers on the official pricing page.

## Hauptfunktionen und Fähigkeiten

- **AI agent with auto-reply:** An AI agent answers common questions around the clock in multiple languages, learning from your content and from past conversations.
- **No-code workflow builder:** A visual, no-code builder lets you design conversation paths, lead capture forms and automation without engineering help.
- **Human handover:** Route complex or unanswered questions to a human agent automatically, with notifications and a smooth AI-to-human transition.
- **Helpdesk and ticketing:** Live chat, helpdesk, ticket management, assignments and CSAT reporting keep support organized for growing teams.
- **Multi-channel and multi-brand:** Connect the same bot to websites, messaging apps and other channels, supporting multiple brands and white-label options on higher tiers.

## Wichtigste Anwendungsfälle

- **24/7 support automation (Customer support teams):** Deploy a multilingual bot to answer routine questions instantly and hand off the rest to agents, cutting response times around the clock.
- **Lead capture and routing (E-commerce and sales):** Qualify visitors with chat questions, capture leads and route hot prospects to the right sales owner automatically.
- **Multi-brand client support (Agencies):** Manage many client brands from one dashboard with white-label bots, shared workflows and CSAT reporting.
- **Centralized helpdesk operations (Support managers):** Organize live chat, tickets, assignments and team performance metrics in one place as support scales.

## Stärken

- Genuinely no-code setup with a fast path to going live
- AI agent, workflows, live chat and ticketing in a single platform
- Automatic AI-to-human handover with notifications keeps conversations smooth
- Multilingual 24/7 replies and lead qualification reduce repetitive work
- Clear published pricing with a permanent free tier and annual discounts

## Einschränkungen

- Advanced automation and white-label features sit behind higher-priced tiers
- Small teams on the free plan are capped at 1 seat and 200 conversations per month
- Real value depends on how well you build out the knowledge base and workflows
- Very large enterprises need a custom quote for unlimited scale

## Häufig gestellte Fragen

### What is CX Genie?
CX Genie blends three things in one platform: an AI agent that answers customers automatically, a visual workflow builder for automation, and a helpdesk with live chat and ticket management for your human team. It is designed so AI and people work on the same conversations.

### Does CX Genie have a free plan?
Yes. There is a permanent Free plan with 1 seat and 200 conversations per month covering the AI agent, workflows, live chat and help desk. Paid plans start at around $39.99 per month for the Starter tier and scale up through Team and Business tiers, with annual billing offering savings. Verify current rates on the official pricing page.

### How does the AI learn about my business?
Your AI agent is trained on your own content such as product lists, FAQs and knowledge base articles, then refined automatically from previous conversations. It can also detect emotion and intent, collect leads and tag conversations without manual work.

### Can conversations be handed over to human agents?
Yes. Rather than letting the bot guess, CX Genie routes complex or unanswered questions to a human agent and notifies them automatically, so customers experience one continuous conversation and your team stays in control.

### What kinds of businesses use it?
It automates 24/7 multilingual replies, qualifies and routes leads, captures phone numbers and emails, and reports on team performance and CSAT. Customers commonly use it to replace several separate chatbots, ticketing and live chat tools with one platform.

### Wie hoch sind der monatliche Traffic und der Wachstumstrend von CX Genie?
CX Genie erhält derzeit 7187 monatliche Besuche bei einer Traffic-Veränderung von +69 (+1 % Wachstumsrate) gegenüber dem Vormonat. Der wichtigste Quellmarkt ist Vietnam (69,9 % Anteil), einschließlich 2975 direkte Besuche/Monat und — organische Suchbesuche/Monat.

### Ist CX Genie kostenlos? Welches Preismodell hat es?
CX Genie arbeitet mit einem Preismodell „Freemium“. CX Genie uses a freemium model with transparent published tiers. The Free plan includes 1 seat and 200 conversations per month with AI agent, workflow, live chat and help desk access. Paid plans move from Starter (about $39.99/month, 5 seats, 5,000 conversations) through Team (about $89.99/month, 15 seats, 15,000 conversations) to Business (about $249.99/month, unlimited seats, white label, 60,000 conversations), with annual billing saving up to around 16%. Enterprise pricing with SAML SSO, custom AI training and a 99.9% SLA is available on request. Confirm current numbers on the official pricing page. Zu den unterstützten Abrechnungs- und Checkout-Plattformen gehören: nicht aufgeführt.

### Was sind die besten Alternativen zu CX Genie im Jahr 2026?
Basierend auf Kategorie-Traffic und Funktionspassung bei OpenAITools.app sind die fünf besten Alternativen zu CX Genie: 1. Crisp (1,41 Mio. Besuche/Monat); 2. Kommunicate (59.582 Besuche/Monat); 3. tawk.to (5,73 Mio. Besuche/Monat); 4. Chaport (1,46 Mio. Besuche/Monat); 5. Chatling (52.664 Besuche/Monat).

### Welche Plattformen und zentralen KI-Fähigkeiten unterstützt CX Genie?
CX Genie ist unter KI-Chatbot, KI-Kundenservice, AI API, KI-Assistent klassifiziert, unterstützt die folgenden Plattformen: Website, und die zentralen Fähigkeits-Tags umfassen: KI-Chatbot, Kundensupport-Automatisierung, Live-Chat, Kundenbindung, API-Integration, Helpdesk.

## Alternativen

| Tool-Name | Monatliche Besuche | Preismodell | Vergleichen |
| :--- | :--- | :--- | :--- |
| [Crisp](https://openaitools.app/de/tool/crisp-chat) | 1.408.646 | Kostenlose Testversion, Kostenpflichtig, Preise auf Anfrage, Kostenlos | [Vergleichen](https://openaitools.app/de/compare/crisp-chat-vs-powered-by-chatgpt) |
| [Kommunicate](https://openaitools.app/de/tool/kommunicate-3-0) | 59.582 | Kostenlose Testversion, Kostenpflichtig, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/kommunicate-3-0-vs-powered-by-chatgpt) |
| [tawk.to](https://openaitools.app/de/tool/abdul-malik-ibrahim-jaber-hassan) | 5.726.823 | Freemium | [Vergleichen](https://openaitools.app/de/compare/abdul-malik-ibrahim-jaber-hassan-vs-powered-by-chatgpt) |
| [Chaport](https://openaitools.app/de/tool/chaport-com) | 1.458.924 | Freemium | [Vergleichen](https://openaitools.app/de/compare/chaport-com-vs-powered-by-chatgpt) |
| [Chatling](https://openaitools.app/de/tool/chatling) | 52.664 | Freemium | [Vergleichen](https://openaitools.app/de/compare/chatling-vs-powered-by-chatgpt) |
| [Botnoi Chatbot](https://openaitools.app/de/tool/botnoi-ai) | 82.620 | Freemium | [Vergleichen](https://openaitools.app/de/compare/botnoi-ai-vs-powered-by-chatgpt) |
| [LiveChatAI](https://openaitools.app/de/tool/livechatai) | 61.618 | Freemium, Kostenpflichtig | [Vergleichen](https://openaitools.app/de/compare/livechatai-vs-powered-by-chatgpt) |
| [FastBots.ai](https://openaitools.app/de/tool/fastbots-ai) | 64.813 | Freemium, Kostenpflichtig, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/fastbots-ai-vs-powered-by-chatgpt) |
| [Wonderchat](https://openaitools.app/de/tool/wonderchat) | 78.112 | Kostenlose Testversion | [Vergleichen](https://openaitools.app/de/compare/powered-by-chatgpt-vs-wonderchat) |
| [Re:amaze](https://openaitools.app/de/tool/reamaze-com) | 455.787 | Kostenlose Testversion, Kostenpflichtig, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/powered-by-chatgpt-vs-reamaze-com) |
| [Intercom](https://openaitools.app/de/tool/intercom-com) | 4.471.110 | Kostenlose Testversion, Kostenpflichtig | [Vergleichen](https://openaitools.app/de/compare/intercom-com-vs-powered-by-chatgpt) |
| [Desku](https://openaitools.app/de/tool/desku) | 13.634 | Kostenlose Testversion, Kostenpflichtig | [Vergleichen](https://openaitools.app/de/compare/desku-vs-powered-by-chatgpt) |

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Quelle: https://openaitools.app/de/tool/powered-by-chatgpt