# Thena

Laut der am 2026-11-11 verifizierten Telemetrie von OpenAITools.app ist Thena (thena.ai) eine KI-Plattform, die unter KI-Kundenservice indexiert ist und 9781 monatliche Besuche mit einem Traffic-Delta von -4078 (-29,4 %) gegenüber dem Vormonat generiert. Ihr primärer geografischer Markt ist Vereinigte Staaten (54,1 % Traffic-Anteil) und sie arbeitet mit einem Preismodell „Freemium, Kostenpflichtig, Preise auf Anfrage“. Zu den wichtigsten konkurrierenden Alternativen nach monatlichem Volumen gehören Hiver (140.328 Besuche/Monat), Pylon (284.885 Besuche/Monat), Intercom (2,76 Mio. Besuche/Monat).

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## Wichtige Telemetrie und Spezifikationen

| Kennzahl | Wert |
| :--- | :--- |
| Tool-Name | Thena |
| Handle | thena |
| Status | active |
| Origin | official |
| Maintenance | active |
| Offizielle Domain | thena.ai |
| Website-URL | https://www.thena.ai |
| Kategorien | KI-Kundenservice, KI-Assistent, KI-Chatbot, KI-Antwortgenerator, AI Workflow, KI-Wissensdatenbank |
| Preismodell | Freemium, Kostenpflichtig, Preise auf Anfrage |
| Monatliche Besuche | 9.781 |
| MoM-Traffic-Veränderung | -4.078 |
| MoM-Wachstumsrate | -29,4 % |
| Primärmarkt | Vereinigte Staaten |
| Marktanteil | 54,1 % |
| Direkte Besuche | 3.850 |
| Organische Suchbesuche | — |
| Social-Besuche | — |
| Verweis-Besuche | 987 |
| E-Mail-Besuche | 321 |
| Bewertungsergebnis | 4,4 |
| Anzahl gespeicherter Einträge | 0 |
| Unterstützte Plattformen | Website |
| Abrechnungsplattformen |  |
| Attribute | Funktionen: Website; Preise: Freemium; Preise: Kostenpflichtig; Preise: Preise auf Anfrage |
| Tags | KI-Kundensupport, B2B-Support, Ticketsystem, Helpdesk-Software, Omnichannel-Support, KI-Automatisierung, Workflow-Automatisierung, Kundenbeziehungsmanagement (CRM), KI-Agenten, SaaS, Unternehmenssoftware, KI im Kundenservice |

## Überblick

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## Preise und Tarife

A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

## Hauptfunktionen und Fähigkeiten

- **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are.
- **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers.
- **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement.
- **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources.
- **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics.
- **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process.

## Wichtigste Anwendungsfälle

- **Unify scattered B2B support channels (Head of Support):** Turn Slack Connect channels and shared email inboxes into a single ticket queue with SLA tracking, auto-triage and clean handover to AI agents.
- **Automate first-line and back-office tasks (Support operations lead):** Let AI handle repetitive requests and execute account actions like provisioning or reporting so engineers can focus on complex technical cases.
- **Broadcast product updates to specific accounts (Product marketing manager):** Publish release notes and announcements to the right accounts across Slack, Teams and email, and track open and engagement rates.
- **Build a self-service knowledge hub (Support content owner):** Stand up branded help centers, author knowledge articles inside support flows and let auto-responders cover gaps while the team is offline.

## Stärken

- Slack-native ticketing with full account context, unusual among helpdesks
- AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies
- Published per-seat pricing with a free plan and no credit card required
- Omni-channel intake across Slack, email, web chat, MS Teams and Discord
- AI agent studio, MCP support and APIs available from the Standard tier
- Integrates with HubSpot, Salesforce and Jira, plus custom app building
- Includes help centers, broadcasting and CSAT tooling in the same product

## Einschränkungen

- AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited
- Free/Starter tiers cap seats and tickets, which can pinch as a team grows
- Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation
- The value depends on your customers actually using Slack, email or chat rather than a phone desk

## Häufig gestellte Fragen

### What is Thena?
An AI-powered customer support platform for B2B teams. It turns messages from Slack, email, web chat and MS Teams into trackable tickets, then uses AI agents and workflow logic to route, respond and resolve them.

### Is there a free plan?
Yes. There is a free plan with no credit card required. Paid tiers start at $29 per user per month for Starter (billed annually, up to 5 seats and 1,000 tickets per month), $79 for Standard and $119 for Enterprise.

### What makes Thena different from a normal helpdesk?
Its headline channel is Slack — Thena detects and manages tickets directly inside Slack with full account context. It also covers email, AI web chat, MS Teams, Discord and embedded web forms.

### How do the AI agents work?
AI resolves questions and runs B2B tasks such as provisioning, renewals and reporting. It responds to customers, applies ticket fields, creates tickets and escalates when needed, so the outcome is a completed action rather than just an answer.

### Can it connect to our internal tools?
Through HubSpot, Salesforce and Jira integrations, plus a custom apps framework that lets AI agents manage data and APIs from other internal systems.

### Does it include a knowledge base?
Yes. Consolidate articles, collections and help centers in one place — the Starter tier includes up to 2 help centers, with unlimited help centers on higher plans — and use them in support flows to improve AI answers.

### How does pricing work?
Starter, Standard and Enterprise are billed annually per user. Enterprise adds AI agent custom deployments, MS Teams, enterprise APIs and enterprise security features, and is quoted through a demo.

### Wie hoch sind der monatliche Traffic und der Wachstumstrend von Thena?
Thena erhält derzeit 9781 monatliche Besuche bei einer Traffic-Veränderung von -4078 (-29,4 % Wachstumsrate) gegenüber dem Vormonat. Der wichtigste Quellmarkt ist Vereinigte Staaten (54,1 % Anteil), einschließlich 3850 direkte Besuche/Monat und — organische Suchbesuche/Monat.

### Ist Thena kostenlos? Welches Preismodell hat es?
Thena arbeitet mit einem Preismodell „Freemium, Kostenpflichtig, Preise auf Anfrage“. A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. Zu den unterstützten Abrechnungs- und Checkout-Plattformen gehören: nicht aufgeführt.

### Was sind die besten Alternativen zu Thena im Jahr 2026?
Basierend auf Kategorie-Traffic und Funktionspassung bei OpenAITools.app sind die fünf besten Alternativen zu Thena: 1. Hiver (140.328 Besuche/Monat); 2. Pylon (284.885 Besuche/Monat); 3. Intercom (2,76 Mio. Besuche/Monat); 4. Crisp (1,41 Mio. Besuche/Monat); 5. tawk.to (5,73 Mio. Besuche/Monat).

### Welche Plattformen und zentralen KI-Fähigkeiten unterstützt Thena?
Thena ist unter KI-Kundenservice, KI-Assistent, KI-Chatbot, KI-Antwortgenerator klassifiziert, unterstützt die folgenden Plattformen: Website, und die zentralen Fähigkeits-Tags umfassen: KI-Kundensupport, B2B-Support, Ticketsystem, Helpdesk-Software, Omnichannel-Support, KI-Automatisierung.

## Alternativen

| Tool-Name | Monatliche Besuche | Preismodell | Vergleichen |
| :--- | :--- | :--- | :--- |
| [Hiver](https://openaitools.app/de/tool/hiver) | 140.328 | Freemium, Kostenlose Testversion, Kostenpflichtig, Kostenlos | [Vergleichen](https://openaitools.app/de/compare/hiver-vs-thena) |
| [Pylon](https://openaitools.app/de/tool/pylon) | 284.885 | Kostenpflichtig | [Vergleichen](https://openaitools.app/de/compare/pylon-vs-thena) |
| [Intercom](https://openaitools.app/de/tool/intercom-help) | 2.764.543 | Kostenlose Testversion, Kostenpflichtig | [Vergleichen](https://openaitools.app/de/compare/intercom-help-vs-thena) |
| [Crisp](https://openaitools.app/de/tool/crisp-chat) | 1.408.646 | Kostenlose Testversion, Kostenpflichtig, Preise auf Anfrage, Kostenlos | [Vergleichen](https://openaitools.app/de/compare/crisp-chat-vs-thena) |
| [tawk.to](https://openaitools.app/de/tool/abdul-malik-ibrahim-jaber-hassan) | 5.726.823 | Freemium | [Vergleichen](https://openaitools.app/de/compare/abdul-malik-ibrahim-jaber-hassan-vs-thena) |
| [Re:amaze](https://openaitools.app/de/tool/reamaze-com) | 455.787 | Kostenlose Testversion, Kostenpflichtig, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/reamaze-com-vs-thena) |
| [Unthread](https://openaitools.app/de/tool/unthread) | 27.017 | Kostenlose Testversion, Kostenpflichtig, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/thena-vs-unthread) |
| [Tidio](https://openaitools.app/de/tool/tidio) | 527.313 | Freemium | [Vergleichen](https://openaitools.app/de/compare/thena-vs-tidio) |
| [Desku](https://openaitools.app/de/tool/desku) | 13.634 | Kostenlose Testversion, Kostenpflichtig | [Vergleichen](https://openaitools.app/de/compare/desku-vs-thena) |
| [BoldDesk](https://openaitools.app/de/tool/bolddesk) | 124.232 | Kostenlose Testversion, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/bolddesk-vs-thena) |
| [SaleWisely](https://openaitools.app/de/tool/salewisely) | 187.721 | Freemium, Preise auf Anfrage | [Vergleichen](https://openaitools.app/de/compare/salewisely-vs-thena) |
| [Chaport](https://openaitools.app/de/tool/chaport-com) | 1.458.924 | Freemium | [Vergleichen](https://openaitools.app/de/compare/chaport-com-vs-thena) |

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Quelle: https://openaitools.app/de/tool/thena