Pylon registra 284.885 visitas mensuales con un crecimiento intermensual de +6,1 % y un modelo de precios De pago. Salesforce Agentforce (antes Einstein) registra 111.910.743 visitas mensuales con un crecimiento de +2,2 % y un modelo de precios Freemium.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Agentes de IA empresariales autónomos e inteligencia de CRM impulsados por Salesforce Data 360 y Atlas.
| Dimensión / Métrica | | |
|---|---|---|
| Dominio oficial | usepylon.com | salesforce.com |
| Modelo de precios | De pago | Freemium |
| Visitas mensuales | 284,89 mil (284.885) | 111,91 M (111.910.743) |
| Variación de tráfico intermensual |
|---|
| +16,46 mil (+6,1 %) |
| +2,4 M (+2,2 %) |
| Mercado principal y cuota | 🇺🇸 Estados Unidos (57,1 %) | 🇺🇸 Estados Unidos (43 %) |
|---|
| Visitas directas / mes | 230,37 mil | 60,74 M |
|---|
| Valoración de usuarios | 4,5 | 4,4 |
|---|
| Plataformas compatibles | Sitio web | Sitio web |
|---|
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.
Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.
Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.
Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.
Agentes de IA empresariales autónomos e inteligencia de CRM impulsados por Salesforce Data 360 y Atlas.
Descompone consultas complejas en planes de acción de varios pasos fundamentados en Data 360, manteniendo el estado durante días o semanas para completar flujos de trabajo operativos de múltiples puntos de contacto con barreras de escalado humano.
Configura agentes personalizados, subagentes, instrucciones en lenguaje natural y barreras deterministas usando Salesforce Flows existentes, plantillas de Prompt Builder, código Apex y API de MuleSoft.
Coordina subagentes especializados entre departamentos y conéctate de forma segura a herramientas empresariales externas mediante servidores verificados de Model Context Protocol (MCP) de socios de AgentExchange.
Sustituye los rígidos árboles de IVR telefónico por agentes de voz conversacionales de baja latencia, junto con despliegues unificados en chat web, WhatsApp, SMS, apps móviles y Slack.
Gratis / Código abiertoZapier is a no-code automation and AI orchestration platform that connects thousands of apps so you can build automated workflows, AI agents and chatbots without writing code, and govern them with enterprise-grade controls.
EspecializadoExcelente soporte al cliente y automatización de flujos de trabajo de helpdesk, pero menos adecuado para CRM empresarial amplio y ejecución de ventas.
Adapta el soporte al cliente omnicanal y la automatización de helpdesk específicamente para marcas de comercio electrónico y minoristas.
#3EspecializadoSuperior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation.
EspecializadoVisual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure.
CRM moderno y personalizable con agentes de IA integrados, pero carece del enorme ecosistema empresarial y la escala de Salesforce.
Offers a shared inbox and helpdesk with no-code AI agents for customer support.
Unifies support tickets, sales pipelines, and conversational AI agents in a single platform.
EspecializadoDeploys autonomous AI agents connected to corporate knowledge bases to resolve customer tickets.
Features autonomous AI chat agents trained on business data to handle customer inquiries.
Unifies omnichannel support, live chat, and helpdesk ticketing with trainable AI agents.
EspecializadoSimple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents.
Gratis / Código abiertoZapier is a no-code automation and AI orchestration platform that connects thousands of apps so you can build automated workflows, AI agents and chatbots without writing code, and govern them with enterprise-grade controls.
EspecializadoSuperior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation.
EspecializadoVisual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure.
CRM moderno y personalizable con agentes de IA integrados, pero carece del enorme ecosistema empresarial y la escala de Salesforce.
Offers a shared inbox and helpdesk with no-code AI agents for customer support.
Unifies support tickets, sales pipelines, and conversational AI agents in a single platform.
EspecializadoDeploys autonomous AI agents connected to corporate knowledge bases to resolve customer tickets.
Features autonomous AI chat agents trained on business data to handle customer inquiries.
Unifies omnichannel support, live chat, and helpdesk ticketing with trainable AI agents.
EspecializadoSimple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents.
