# Thena

Según la telemetría de OpenAITools.app verificada el 2026-11-11, Thena (thena.ai) es una plataforma de IA indexada en Atención al cliente con IA que genera 9,78 mil visitas mensuales con una variación de tráfico intermensual de -4,08 mil (-29,4 %). Su principal mercado geográfico es Estados Unidos (54,1 % de cuota de tráfico), y opera con un modelo de precios Freemium, De pago, Precio a consultar. Entre las principales alternativas competidoras por volumen mensual se incluyen Hiver (140,33 mil visitas/mes), Pylon (284,89 mil visitas/mes), Intercom (2,76 M visitas/mes).

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## Telemetría y especificaciones clave

| Métrica | Valor |
| :--- | :--- |
| Nombre de la herramienta | Thena |
| Identificador | thena |
| Status | active |
| Origin | official |
| Maintenance | active |
| Dominio oficial | thena.ai |
| URL del sitio web | https://www.thena.ai |
| Categorías | Atención al cliente con IA, Asistente de IA, Chatbot con IA, Generador de respuestas con IA, AI Workflow, Base de conocimiento con IA |
| Modelo de precios | Freemium, De pago, Precio a consultar |
| Visitas mensuales | 9781 |
| Variación de tráfico intermensual | -4078 |
| Tasa de crecimiento intermensual | -29,4 % |
| Mercado principal | Estados Unidos |
| Cuota de mercado | 54,1 % |
| Visitas directas | 3850 |
| Visitas de búsqueda orgánica | — |
| Visitas desde redes sociales | — |
| Visitas por referidos | 987 |
| Visitas por email | 321 |
| Puntuación de reseñas | 4,4 |
| Número de guardados | 0 |
| Plataformas compatibles | Sitio web |
| Plataformas de facturación |  |
| Atributos | Funciones: Sitio web; Precios: Freemium; Precios: De pago; Precios: Precio a consultar |
| Etiquetas | Atención al cliente con IA, soporte B2B, Sistema de tickets, software de help desk, soporte omnicanal, Automatización con IA, Automatización de flujos de trabajo, gestión de relaciones con clientes (CRM), agentes de IA, SaaS, Software empresarial, IA para atención al cliente |

## Resumen

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## Precios y planes

A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

## Funciones y capacidades clave

- **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are.
- **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers.
- **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement.
- **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources.
- **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics.
- **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process.

## Casos de uso principales

- **Unify scattered B2B support channels (Head of Support):** Turn Slack Connect channels and shared email inboxes into a single ticket queue with SLA tracking, auto-triage and clean handover to AI agents.
- **Automate first-line and back-office tasks (Support operations lead):** Let AI handle repetitive requests and execute account actions like provisioning or reporting so engineers can focus on complex technical cases.
- **Broadcast product updates to specific accounts (Product marketing manager):** Publish release notes and announcements to the right accounts across Slack, Teams and email, and track open and engagement rates.
- **Build a self-service knowledge hub (Support content owner):** Stand up branded help centers, author knowledge articles inside support flows and let auto-responders cover gaps while the team is offline.

## Fortalezas

- Slack-native ticketing with full account context, unusual among helpdesks
- AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies
- Published per-seat pricing with a free plan and no credit card required
- Omni-channel intake across Slack, email, web chat, MS Teams and Discord
- AI agent studio, MCP support and APIs available from the Standard tier
- Integrates with HubSpot, Salesforce and Jira, plus custom app building
- Includes help centers, broadcasting and CSAT tooling in the same product

## Limitaciones

- AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited
- Free/Starter tiers cap seats and tickets, which can pinch as a team grows
- Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation
- The value depends on your customers actually using Slack, email or chat rather than a phone desk

## Preguntas frecuentes

### What is Thena?
An AI-powered customer support platform for B2B teams. It turns messages from Slack, email, web chat and MS Teams into trackable tickets, then uses AI agents and workflow logic to route, respond and resolve them.

### Is there a free plan?
Yes. There is a free plan with no credit card required. Paid tiers start at $29 per user per month for Starter (billed annually, up to 5 seats and 1,000 tickets per month), $79 for Standard and $119 for Enterprise.

### What makes Thena different from a normal helpdesk?
Its headline channel is Slack — Thena detects and manages tickets directly inside Slack with full account context. It also covers email, AI web chat, MS Teams, Discord and embedded web forms.

### How do the AI agents work?
AI resolves questions and runs B2B tasks such as provisioning, renewals and reporting. It responds to customers, applies ticket fields, creates tickets and escalates when needed, so the outcome is a completed action rather than just an answer.

### Can it connect to our internal tools?
Through HubSpot, Salesforce and Jira integrations, plus a custom apps framework that lets AI agents manage data and APIs from other internal systems.

### Does it include a knowledge base?
Yes. Consolidate articles, collections and help centers in one place — the Starter tier includes up to 2 help centers, with unlimited help centers on higher plans — and use them in support flows to improve AI answers.

### How does pricing work?
Starter, Standard and Enterprise are billed annually per user. Enterprise adds AI agent custom deployments, MS Teams, enterprise APIs and enterprise security features, and is quoted through a demo.

### ¿Cuál es el tráfico mensual y la tendencia de crecimiento de Thena?
Thena recibe actualmente 9,78 mil visitas mensuales, con una variación de tráfico intermensual de -4,08 mil (tasa de crecimiento del -29,4 %). Su principal mercado de origen es Estados Unidos (54,1 % de cuota), con 3,85 mil visitas directas/mes y — visitas de búsqueda orgánica/mes.

### ¿Thena es gratis? ¿Cuál es su modelo de precios?
Thena opera con un modelo de precios Freemium, De pago, Precio a consultar. A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. Las plataformas de facturación y pago compatibles incluyen: no indicado.

### ¿Cuáles son las mejores alternativas a Thena en 2026?
Según el tráfico por categoría y el ajuste de funciones de OpenAITools.app, las cinco mejores alternativas a Thena son: 1. Hiver (140,33 mil visitas/mes); 2. Pylon (284,89 mil visitas/mes); 3. Intercom (2,76 M visitas/mes); 4. Crisp (1,41 M visitas/mes); 5. tawk.to (5,73 M visitas/mes).

### ¿Qué plataformas y capacidades de IA principales admite Thena?
Thena está clasificada en Atención al cliente con IA, Asistente de IA, Chatbot con IA, Generador de respuestas con IA, es compatible con las siguientes plataformas: Sitio web, y sus etiquetas de capacidades principales incluyen: Atención al cliente con IA, soporte B2B, Sistema de tickets, software de help desk, soporte omnicanal, Automatización con IA.

## Alternativas

| Nombre de la herramienta | Visitas mensuales | Modelo de precios | Comparar |
| :--- | :--- | :--- | :--- |
| [Hiver](https://openaitools.app/es/tool/hiver) | 140.328 | Freemium, Prueba gratuita, De pago, Gratis | [Comparar](https://openaitools.app/es/compare/hiver-vs-thena) |
| [Pylon](https://openaitools.app/es/tool/pylon) | 284.885 | De pago | [Comparar](https://openaitools.app/es/compare/pylon-vs-thena) |
| [Intercom](https://openaitools.app/es/tool/intercom-help) | 2.764.543 | Prueba gratuita, De pago | [Comparar](https://openaitools.app/es/compare/intercom-help-vs-thena) |
| [Crisp](https://openaitools.app/es/tool/crisp-chat) | 1.408.646 | Prueba gratuita, De pago, Precio a consultar, Gratis | [Comparar](https://openaitools.app/es/compare/crisp-chat-vs-thena) |
| [tawk.to](https://openaitools.app/es/tool/abdul-malik-ibrahim-jaber-hassan) | 5.726.823 | Freemium | [Comparar](https://openaitools.app/es/compare/abdul-malik-ibrahim-jaber-hassan-vs-thena) |
| [Re:amaze](https://openaitools.app/es/tool/reamaze-com) | 455.787 | Prueba gratuita, De pago, Precio a consultar | [Comparar](https://openaitools.app/es/compare/reamaze-com-vs-thena) |
| [Unthread](https://openaitools.app/es/tool/unthread) | 27.017 | Prueba gratuita, De pago, Precio a consultar | [Comparar](https://openaitools.app/es/compare/thena-vs-unthread) |
| [Tidio](https://openaitools.app/es/tool/tidio) | 527.313 | Freemium | [Comparar](https://openaitools.app/es/compare/thena-vs-tidio) |
| [Desku](https://openaitools.app/es/tool/desku) | 13.634 | Prueba gratuita, De pago | [Comparar](https://openaitools.app/es/compare/desku-vs-thena) |
| [BoldDesk](https://openaitools.app/es/tool/bolddesk) | 124.232 | Prueba gratuita, Precio a consultar | [Comparar](https://openaitools.app/es/compare/bolddesk-vs-thena) |
| [SaleWisely](https://openaitools.app/es/tool/salewisely) | 187.721 | Freemium, Precio a consultar | [Comparar](https://openaitools.app/es/compare/salewisely-vs-thena) |
| [Chaport](https://openaitools.app/es/tool/chaport-com) | 1.458.924 | Freemium | [Comparar](https://openaitools.app/es/compare/chaport-com-vs-thena) |

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Fuente: https://openaitools.app/es/tool/thena