# Rallied Selon la télémétrie OpenAITools.app vérifiée le 2026-11-11, Rallied (rallied.ai) est une plateforme d'IA indexée sous AI Agent générant 215 visites mensuelles avec un delta de trafic mensuel de -1,97 k (-90,2 %). Son marché géographique principal est Global (— de part de trafic), et elle fonctionne selon un modèle tarifaire Payant. Les principales alternatives concurrentes par volume mensuel incluent Kayako (168,21 k visites/mois), Intercom (4,47 M visites/mois), Gorgias (2,66 M visites/mois). Rallied is an AI technician for managed service providers. It takes first touch on help desk tickets and resolves routine L1 and L2 requests inside your PSA, troubleshooting across your RMM, identity and Microsoft 365 systems, then closing the ticket with notes and time entries written. The goal is straightforward: MSPs take on more clients without hiring for the ticket queue. ## Télémétrie et spécifications clés | Métrique | Valeur | | :--- | :--- | | Nom de l'outil | Rallied | | Identifiant | rallied | | Status | active | | Origin | independent | | Maintenance | active | | Domaine officiel | rallied.ai | | URL du site web | https://rallied.ai | | Catégories | AI Agent, Service client IA, AI Workflow, Assistant IA | | Modèle tarifaire | Payant | | Visites mensuelles | 215 | | Variation du trafic mensuel | -1 974 | | Taux de croissance mensuel | -90,2 % | | Marché principal | Global | | Part de marché | — | | Visites directes | 83 | | Visites de recherche organique | 0 | | Visites sociales | 0 | | Visites par référencement | 22 | | Visites par e-mail | 8 | | Score d'avis | 4 | | Nombre d'enregistrements | 1 | | Plateformes prises en charge | Site web | | Plateformes de facturation | | | Attributs | Fonctionnalités: Site web | | Étiquettes | Technicien IA, Automatisation MSP, Automatisation du help desk informatique, Résolution de tickets L1, Résolution de tickets L2, Intégration PSA, Intégration RMM, Automatisation de Microsoft 365, Automatisation d'Entra ID, Prise en charge d'Active Directory, Automatisation de la réinitialisation de mot de passe, Automatisation du déverrouillage de compte, Prise en charge de la MFA, Prise en charge du VPN, Autorisations de boîte aux lettres, Gestion des appartenances aux groupes, Provisionnement des utilisateurs, Intégration des employés, Offboarding des employés, Triage des tickets, Répartition des tickets, Clôture de tickets dans le PSA, Gestion des services IT, Opérations informatiques, Productivité du help desk, Automatisation des tickets récurrents, automatisation des workflows, Support informatique sur Slack, Support informatique sur Microsoft Teams, Support informatique autonome, Garde-fous d'approbation humaine, Calculateur de ROI pour MSP, Calculateur du coût de la main-d'œuvre informatique, Calculateur de ROI IA, ConnectWise, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, Okta, JumpCloud, Google Workspace, IT Glue, Hudu | ## Aperçu Rallied is an AI technician for managed service providers. It takes first touch on help desk tickets and resolves routine L1 and L2 requests inside your PSA, troubleshooting across your RMM, identity and Microsoft 365 systems, then closing the ticket with notes and time entries written. The goal is straightforward: MSPs take on more clients without hiring for the ticket queue. ## Tarifs et offres Rallied is priced at $300 per month, billed monthly, with 2,000 credits included. Each ticket is charged once at 1 credit (ticket-only work), 3 credits (lookups or changes in other systems) or 8 credits (three or more systems, six-plus actions, or script runs). Pricing is per ticket rather than per endpoint or user, and a typical month covers around 700 tickets. ## Fonctionnalités clés et capacités - **First touch on every ticket:** Rallied checks the client's live state across connected systems, diagnoses the real issue and closes L1 and L2 requests inside your PSA before a tech would have opened the tab. - **Natural-language workflows:** Write runbooks in plain English, such as offboarding a user or resetting a stuck print queue, and Rallied follows them step by step with every action logged. - **Endpoint fixes without remoting:** It finds the endpoint in your RMM, runs the approved script and writes the result back to the ticket, so quick fixes do not require remoting in. - **In-context PSA chat:** Chat with the agent from inside ConnectWise or HaloPSA to pull context from your PSA, RMM and docs and get guided to the next step. - **Governed autonomy and approvals:** Control autonomy with policy-bound execution, approval gates for sensitive operations, least-privilege per-client access and identity verification. ## Cas d'usage principaux - **Clear the routine ticket queue (MSP help desk teams):** Let Rallied absorb password resets, lockouts and access requests so senior techs stay on billable project work instead of costly L1 tasks. - **Automate onboarding and offboarding (Service delivery managers):** Trigger a natural-language runbook that provisions accounts, sets permissions and closes ticket batches when a client signs on new staff. - **Speed up escalation context (Level 2 technicians):** Use in-context chat in the PSA tab to pull client history, RMM state and documentation so technicians skip the investigation step. ## Forces - Automates the repetitive L1/L2 tickets that consume help desk margin - Writes notes and time entries automatically, keeping the PSA accurate - Granular per-client controls over which actions run autonomously - Plan Mode lets MSPs validate the agent on real tickets before execution - Integrates with major PSAs including ConnectWise, Autotask and HaloPSA ## Limites - Pricing is credit-based, so busy months may need careful planning - It is aimed squarely at MSPs with a PSA/RMM stack, not general businesses - Full value depends on integrating your PSA, RMM and documentation systems first - Sensitive actions still need human approvals, which adds a step for some tickets ## Questions fréquentes ### How does Rallied resolve tickets? Rallied connects to your PSA, RMM, identity and documentation tools to build context, then takes first touch on tickets. It resolves routine L1 and L2 requests automatically, writes notes and time entries into the PSA, and escalates to a technician whenever judgment or an approval is required. ### How does pricing work? Pricing is $300 per month with 2,000 credits included. A ticket costs 1 credit when the agent only works on the ticket itself, 3 credits when it looks up or changes something in your other systems, and 8 credits when it works across three or more systems or runs a script. A typical month covers roughly 700 tickets. ### Can we test it safely first? Yes. You can run Rallied in Plan Mode, where it posts what it would do on every ticket without changing anything, so you can evaluate its judgment against real tickets before it takes action. ### Which PSA tools are supported? ConnectWise PSA, HaloPSA, Autotask, SuperOps and Jira Service Management are supported, alongside RMM, identity and documentation integrations such as Microsoft 365, Entra ID, Okta and common MSP tooling. ### How is security handled? Rallied is built for governed execution: policy-bound actions, approval-gated sensitive operations, least-privilege access per client, identity verification via MFA where needed, and audit-ready logs for every action, approval and refusal. It reports SOC 2 Type II compliance. ### Quel est le trafic mensuel et la tendance de croissance de Rallied ? Rallied reçoit actuellement 215 visites mensuelles, avec une variation de trafic mensuelle de -1,97 k (taux de croissance de -90,2 %). Son marché source principal est Global (— de part), dont 83 visites directes/mois et 0 visites de recherche organique/mois. ### Rallied est-il gratuit ? Quel est son modèle tarifaire ? Rallied fonctionne selon un modèle tarifaire Payant. Rallied is priced at $300 per month, billed monthly, with 2,000 credits included. Each ticket is charged once at 1 credit (ticket-only work), 3 credits (lookups or changes in other systems) or 8 credits (three or more systems, six-plus actions, or script runs). Pricing is per ticket rather than per endpoint or user, and a typical month covers around 700 tickets. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié. ### Quelles sont les meilleures alternatives à Rallied en 2026 ? Sur la base du trafic de catégorie et de l'adéquation des fonctionnalités sur OpenAITools.app, les cinq principales alternatives à Rallied sont : 1. Kayako (168,21 k visites/mois); 2. Intercom (4,47 M visites/mois); 3. Gorgias (2,66 M visites/mois); 4. Forethought (84 k visites/mois); 5. Kore.ai (143,33 k visites/mois). ### Quelles plateformes et capacités d'IA principales Rallied prend-il en charge ? Rallied est classé sous AI Agent, Service client IA, AI Workflow, Assistant IA, prend en charge les plateformes suivantes : Site web, et ses étiquettes de capacités principales incluent : Technicien IA, Automatisation MSP, Automatisation du help desk informatique, Résolution de tickets L1, Résolution de tickets L2, Intégration PSA. ## Alternatives | Nom de l'outil | Visites mensuelles | Modèle tarifaire | Comparer | | :--- | :--- | :--- | :--- | | [Kayako](https://openaitools.app/fr/tool/kayako) | 168 212 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/kayako-vs-rallied) | | [Intercom](https://openaitools.app/fr/tool/intercom-com) | 4 471 110 | Essai gratuit, Payant | [Comparer](https://openaitools.app/fr/compare/intercom-com-vs-rallied) | | [Gorgias](https://openaitools.app/fr/tool/gorgias) | 2 660 498 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/gorgias-vs-rallied) | | [Forethought](https://openaitools.app/fr/tool/forethought) | 83 999 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/forethought-vs-rallied) | | [Kore.ai](https://openaitools.app/fr/tool/kore-ai) | 143 328 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/kore-ai-vs-rallied) | | [AIHelp](https://openaitools.app/fr/tool/aihelpcn-net) | 44 258 | Freemium, Essai gratuit, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/aihelpcn-net-vs-rallied) | | [Brainfish](https://openaitools.app/fr/tool/brainfish) | 8 097 | Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/brainfish-vs-rallied) | | [Serviceaide](https://openaitools.app/fr/tool/serviceaide-com) | 40 899 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/rallied-vs-serviceaide-com) | | [Kapture CRM](https://openaitools.app/fr/tool/kapturecrm-com) | 561 153 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/kapturecrm-com-vs-rallied) | | [Pylon](https://openaitools.app/fr/tool/pylon) | 284 885 | Payant | [Comparer](https://openaitools.app/fr/compare/pylon-vs-rallied) | | [My AskAI](https://openaitools.app/fr/tool/my-askai) | 13 355 | Freemium, Essai gratuit, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/my-askai-vs-rallied) | | [Aisera](https://openaitools.app/fr/tool/aisera) | 14 996 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/aisera-vs-rallied) | --- Source : https://openaitools.app/fr/tool/rallied