# SupportAI

Selon la télémétrie OpenAITools.app vérifiée le 2026-11-11, SupportAI (supportai.com) est une plateforme d'IA indexée sous Chatbot IA générant 2,77 k visites mensuelles avec un delta de trafic mensuel de +1,35 k (+95,1 %). Son marché géographique principal est Viêt Nam (27,2 % de part de trafic), et elle fonctionne selon un modèle tarifaire Freemium. Les principales alternatives concurrentes par volume mensuel incluent FastBots.ai (64,81 k visites/mois), LiveChatAI (61,62 k visites/mois), Chat Data (181,36 k visites/mois).

SupportAI lets you build a custom AI chatbot trained on your own content — website pages, documents, product catalogues or videos — and deploy it on your site, WhatsApp, Messenger and other channels. It answers customer questions instantly, captures leads and hands conversations back to your team when needed.

## Télémétrie et spécifications clés

| Métrique | Valeur |
| :--- | :--- |
| Nom de l'outil | SupportAI |
| Identifiant | supportai-com |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Domaine officiel | supportai.com |
| URL du site web | https://supportai.com |
| Catégories | Chatbot IA, Service client IA, Génération de leads IA, AI Agent, Assistant commercial IA, AI API |
| Modèle tarifaire | Freemium |
| Visites mensuelles | 2 768 |
| Variation du trafic mensuel | 1 349 |
| Taux de croissance mensuel | +95,1 % |
| Marché principal | Viêt Nam |
| Part de marché | 27,2 % |
| Visites directes | 1 139 |
| Visites de recherche organique | — |
| Visites sociales | — |
| Visites par référencement | 302 |
| Visites par e-mail | 75 |
| Score d'avis | 3,9 |
| Nombre d'enregistrements | 0 |
| Plateformes prises en charge | Site web |
| Plateformes de facturation | stripe |
| Attributs | Fonctionnalités: Site web; Tarification: Freemium; Tarification: Payant |
| Étiquettes | Chatbot IA, ChatGPT, Support client, génération de leads, Intégration au site web, Multiplateforme, Automatisation, Service client, IA, Engagement client |

## Aperçu

SupportAI lets you build a custom AI chatbot trained on your own content — website pages, documents, product catalogues or videos — and deploy it on your site, WhatsApp, Messenger and other channels. It answers customer questions instantly, captures leads and hands conversations back to your team when needed.

## Tarifs et offres

Freemium with a Free plan ($0, 20 messages/month, 1 chatbot, 10 pieces of training content) and a 30-day-style free trial on paid tiers. Starter is $29/mo (2,000 messages, 5 chatbots, 200 training items), Pro is $49/mo (5,000 messages, 10 chatbots, 500 items) and Enterprise starts at $89/mo with message bands from 10,000 up to 100,000, unlimited chatbots and training content, plus access to newer GPT models. Yearly billing gives four months free. All paid plans include lead capture, unlimited website integrations, API access and removal of SupportAI branding.

## Fonctionnalités clés et capacités

- **Train on your own content:** Point SupportAI at your website, files, product pages or videos and it builds a knowledge base your chatbot answers from, with no code required beyond a single embed snippet.
- **Cross-platform deployment:** Use the same chatbot on your website, WhatsApp, Messenger and other channels so customers get consistent answers wherever they reach out.
- **Lead generation and sales modes:** Beyond support, preconfigured use cases cover lead capture and email list growth, sales conversations, bookings and appointments, product recommendations, feedback collection and internal employee Q&A.
- **Control and revise responses:** Edit, add and update the content your bot answers from, review real conversation transcripts, and monitor where answers fall short so you can close those gaps over time.
- **WordPress, Shopify and API access:** Official integrations include a WordPress plugin, Shopify app and WhatsApp chatbot, alongside API access for custom deployments.

## Cas d'usage principaux

- **Answering routine customer questions 24/7 (E-commerce support team):** Deflect repetitive questions about hours, shipping, returns and policies so the team only handles the conversations that genuinely need a human.
- **Capturing leads from website traffic (Marketing lead):** Use the lead-generation configuration to engage visitors, answer product questions and collect email addresses automatically.
- **Booking appointments outside office hours (Salon, clinic or studio owner):** Let the chatbot handle appointment requests and bookings while you are closed, then review the conversations each morning.
- **Internal knowledge assistant (Operations manager):** Connect internal documents and let employees ask HR, policy or process questions in natural language instead of searching shared drives.

## Forces

- Free tier lets you validate the chatbot before paying
- Training from websites, documents and videos with no coding
- Cross-platform deployment across website, WhatsApp, Messenger and more
- Dedicated WordPress and Shopify integrations plus API access
- Transparent published pricing with clear message and chatbot limits per tier

## Limites

- Website content changes require manually clicking Retrain; automatic re-indexing is still in development
- Free plan's 20 messages per month is only useful for testing
- Enterprise plan pricing scales by message volume in unexplained bands
- No live-agent inbox described in depth compared with dedicated helpdesk suites

## Questions fréquentes

### Is there a free plan?
Yes. The Free plan includes 20 messages per month and one chatbot, forever, with no credit card required to start. Paid plans begin at $29/mo for 2,000 messages.

### Which languages are supported?
SupportAI states it supports 80+ languages on the marketing page and 50+ in the FAQ, covering English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic and Hindi among others. Treat the language list as broad but verify specific languages during testing.

### What content can I train my chatbot on?
You can train it by crawling your website, uploading documents or videos, using free-form input, or through the API. The more relevant content you provide, the more accurate the answers.

### Does it use ChatGPT?
Yes. The platform is built on ChatGPT models, and GPT-4 (and GPT-4.5 on higher-end access) is available depending on your plan, with a stated recommendation of GPT-3.5 for speed and accuracy in typical support scenarios.

### Can I see the conversations my chatbot has?
You get full transcripts of visitor conversations with the chatbot, so you can review interactions, spot content gaps and expand the training data to improve answers over time.

### Quel est le trafic mensuel et la tendance de croissance de SupportAI ?
SupportAI reçoit actuellement 2,77 k visites mensuelles, avec une variation de trafic mensuelle de +1,35 k (taux de croissance de +95,1 %). Son marché source principal est Viêt Nam (27,2 % de part), dont 1,14 k visites directes/mois et — visites de recherche organique/mois.

### SupportAI est-il gratuit ? Quel est son modèle tarifaire ?
SupportAI fonctionne selon un modèle tarifaire Freemium. Freemium with a Free plan ($0, 20 messages/month, 1 chatbot, 10 pieces of training content) and a 30-day-style free trial on paid tiers. Starter is $29/mo (2,000 messages, 5 chatbots, 200 training items), Pro is $49/mo (5,000 messages, 10 chatbots, 500 items) and Enterprise starts at $89/mo with message bands from 10,000 up to 100,000, unlimited chatbots and training content, plus access to newer GPT models. Yearly billing gives four months free. All paid plans include lead capture, unlimited website integrations, API access and removal of SupportAI branding. Les plateformes de facturation et de paiement prises en charge incluent : stripe.

### Quelles sont les meilleures alternatives à SupportAI en 2026 ?
Sur la base du trafic de catégorie et de l'adéquation des fonctionnalités sur OpenAITools.app, les cinq principales alternatives à SupportAI sont : 1. FastBots.ai (64,81 k visites/mois); 2. LiveChatAI (61,62 k visites/mois); 3. Chat Data (181,36 k visites/mois); 4. DocsBot AI (495,28 k visites/mois); 5. Denser AI (46,86 k visites/mois).

### Quelles plateformes et capacités d'IA principales SupportAI prend-il en charge ?
SupportAI est classé sous Chatbot IA, Service client IA, Génération de leads IA, AI Agent, prend en charge les plateformes suivantes : Site web, et ses étiquettes de capacités principales incluent : Chatbot IA, ChatGPT, Support client, génération de leads, Intégration au site web, Multiplateforme.

## Alternatives

| Nom de l'outil | Visites mensuelles | Modèle tarifaire | Comparer |
| :--- | :--- | :--- | :--- |
| [FastBots.ai](https://openaitools.app/fr/tool/fastbots-ai) | 64 813 | Freemium, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/fastbots-ai-vs-supportai-com) |
| [LiveChatAI](https://openaitools.app/fr/tool/livechatai) | 61 618 | Freemium, Payant | [Comparer](https://openaitools.app/fr/compare/livechatai-vs-supportai-com) |
| [Chat Data](https://openaitools.app/fr/tool/chat-data) | 181 358 | Freemium, Payant | [Comparer](https://openaitools.app/fr/compare/chat-data-vs-supportai-com) |
| [DocsBot AI](https://openaitools.app/fr/tool/docsbot-ai) | 495 278 | Freemium | [Comparer](https://openaitools.app/fr/compare/docsbot-ai-vs-supportai-com) |
| [Denser AI](https://openaitools.app/fr/tool/denserbot) | 46 857 | Freemium | [Comparer](https://openaitools.app/fr/compare/denserbot-vs-supportai-com) |
| [SiteGPT](https://openaitools.app/fr/tool/sitegpt) | 164 579 | Essai gratuit, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/sitegpt-vs-supportai-com) |
| [Agentkit](https://openaitools.app/fr/tool/agentkit) | 20 332 | Freemium | [Comparer](https://openaitools.app/fr/compare/agentkit-vs-supportai-com) |
| [SiteSpeakAI](https://openaitools.app/fr/tool/sitespeakai) | 30 255 | Freemium, Essai gratuit | [Comparer](https://openaitools.app/fr/compare/sitespeakai-vs-supportai-com) |
| [CustomGPT.ai](https://openaitools.app/fr/tool/customgpt) | 96 030 | Freemium, Essai gratuit, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/customgpt-vs-supportai-com) |
| [Chatbase](https://openaitools.app/fr/tool/chatbase) | 396 383 | Freemium, Payant | [Comparer](https://openaitools.app/fr/compare/chatbase-vs-supportai-com) |
| [Surfn AI](https://openaitools.app/fr/tool/surfn-ai) | 5 586 | Freemium | [Comparer](https://openaitools.app/fr/compare/supportai-com-vs-surfn-ai) |
| [YourGPT](https://openaitools.app/fr/tool/yourgpt-chatbot) | 158 089 | Essai gratuit, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/supportai-com-vs-yourgpt-chatbot) |

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Source : https://openaitools.app/fr/tool/supportai-com