# Thena

Selon la télémétrie OpenAITools.app vérifiée le 2026-11-11, Thena (thena.ai) est une plateforme d'IA indexée sous Service client IA générant 9,78 k visites mensuelles avec un delta de trafic mensuel de -4,08 k (-29,4 %). Son marché géographique principal est États-Unis (54,1 % de part de trafic), et elle fonctionne selon un modèle tarifaire Freemium, Payant, Tarifs sur demande. Les principales alternatives concurrentes par volume mensuel incluent Hiver (140,33 k visites/mois), Pylon (284,89 k visites/mois), Intercom (2,76 M visites/mois).

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## Télémétrie et spécifications clés

| Métrique | Valeur |
| :--- | :--- |
| Nom de l'outil | Thena |
| Identifiant | thena |
| Status | active |
| Origin | official |
| Maintenance | active |
| Domaine officiel | thena.ai |
| URL du site web | https://www.thena.ai |
| Catégories | Service client IA, Assistant IA, Chatbot IA, Générateur de réponses IA, AI Workflow, Base de connaissances IA |
| Modèle tarifaire | Freemium, Payant, Tarifs sur demande |
| Visites mensuelles | 9 781 |
| Variation du trafic mensuel | -4 078 |
| Taux de croissance mensuel | -29,4 % |
| Marché principal | États-Unis |
| Part de marché | 54,1 % |
| Visites directes | 3 850 |
| Visites de recherche organique | — |
| Visites sociales | — |
| Visites par référencement | 987 |
| Visites par e-mail | 321 |
| Score d'avis | 4,4 |
| Nombre d'enregistrements | 0 |
| Plateformes prises en charge | Site web |
| Plateformes de facturation |  |
| Attributs | Fonctionnalités: Site web; Tarification: Freemium; Tarification: Payant; Tarification: Tarifs sur demande |
| Étiquettes | Support client par IA, support B2B, Système de tickets, logiciel de helpdesk, support omnicanal, Automatisation IA, Automatisation des workflows, gestion de la relation client (CRM), agents IA, SaaS, Logiciel d'entreprise, IA pour le service client |

## Aperçu

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## Tarifs et offres

A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

## Fonctionnalités clés et capacités

- **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are.
- **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers.
- **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement.
- **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources.
- **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics.
- **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process.

## Cas d'usage principaux

- **Unify scattered B2B support channels (Head of Support):** Turn Slack Connect channels and shared email inboxes into a single ticket queue with SLA tracking, auto-triage and clean handover to AI agents.
- **Automate first-line and back-office tasks (Support operations lead):** Let AI handle repetitive requests and execute account actions like provisioning or reporting so engineers can focus on complex technical cases.
- **Broadcast product updates to specific accounts (Product marketing manager):** Publish release notes and announcements to the right accounts across Slack, Teams and email, and track open and engagement rates.
- **Build a self-service knowledge hub (Support content owner):** Stand up branded help centers, author knowledge articles inside support flows and let auto-responders cover gaps while the team is offline.

## Forces

- Slack-native ticketing with full account context, unusual among helpdesks
- AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies
- Published per-seat pricing with a free plan and no credit card required
- Omni-channel intake across Slack, email, web chat, MS Teams and Discord
- AI agent studio, MCP support and APIs available from the Standard tier
- Integrates with HubSpot, Salesforce and Jira, plus custom app building
- Includes help centers, broadcasting and CSAT tooling in the same product

## Limites

- AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited
- Free/Starter tiers cap seats and tickets, which can pinch as a team grows
- Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation
- The value depends on your customers actually using Slack, email or chat rather than a phone desk

## Questions fréquentes

### What is Thena?
An AI-powered customer support platform for B2B teams. It turns messages from Slack, email, web chat and MS Teams into trackable tickets, then uses AI agents and workflow logic to route, respond and resolve them.

### Is there a free plan?
Yes. There is a free plan with no credit card required. Paid tiers start at $29 per user per month for Starter (billed annually, up to 5 seats and 1,000 tickets per month), $79 for Standard and $119 for Enterprise.

### What makes Thena different from a normal helpdesk?
Its headline channel is Slack — Thena detects and manages tickets directly inside Slack with full account context. It also covers email, AI web chat, MS Teams, Discord and embedded web forms.

### How do the AI agents work?
AI resolves questions and runs B2B tasks such as provisioning, renewals and reporting. It responds to customers, applies ticket fields, creates tickets and escalates when needed, so the outcome is a completed action rather than just an answer.

### Can it connect to our internal tools?
Through HubSpot, Salesforce and Jira integrations, plus a custom apps framework that lets AI agents manage data and APIs from other internal systems.

### Does it include a knowledge base?
Yes. Consolidate articles, collections and help centers in one place — the Starter tier includes up to 2 help centers, with unlimited help centers on higher plans — and use them in support flows to improve AI answers.

### How does pricing work?
Starter, Standard and Enterprise are billed annually per user. Enterprise adds AI agent custom deployments, MS Teams, enterprise APIs and enterprise security features, and is quoted through a demo.

### Quel est le trafic mensuel et la tendance de croissance de Thena ?
Thena reçoit actuellement 9,78 k visites mensuelles, avec une variation de trafic mensuelle de -4,08 k (taux de croissance de -29,4 %). Son marché source principal est États-Unis (54,1 % de part), dont 3,85 k visites directes/mois et — visites de recherche organique/mois.

### Thena est-il gratuit ? Quel est son modèle tarifaire ?
Thena fonctionne selon un modèle tarifaire Freemium, Payant, Tarifs sur demande. A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié.

### Quelles sont les meilleures alternatives à Thena en 2026 ?
Sur la base du trafic de catégorie et de l'adéquation des fonctionnalités sur OpenAITools.app, les cinq principales alternatives à Thena sont : 1. Hiver (140,33 k visites/mois); 2. Pylon (284,89 k visites/mois); 3. Intercom (2,76 M visites/mois); 4. Crisp (1,41 M visites/mois); 5. tawk.to (5,73 M visites/mois).

### Quelles plateformes et capacités d'IA principales Thena prend-il en charge ?
Thena est classé sous Service client IA, Assistant IA, Chatbot IA, Générateur de réponses IA, prend en charge les plateformes suivantes : Site web, et ses étiquettes de capacités principales incluent : Support client par IA, support B2B, Système de tickets, logiciel de helpdesk, support omnicanal, Automatisation IA.

## Alternatives

| Nom de l'outil | Visites mensuelles | Modèle tarifaire | Comparer |
| :--- | :--- | :--- | :--- |
| [Hiver](https://openaitools.app/fr/tool/hiver) | 140 328 | Freemium, Essai gratuit, Payant, Gratuit | [Comparer](https://openaitools.app/fr/compare/hiver-vs-thena) |
| [Pylon](https://openaitools.app/fr/tool/pylon) | 284 885 | Payant | [Comparer](https://openaitools.app/fr/compare/pylon-vs-thena) |
| [Intercom](https://openaitools.app/fr/tool/intercom-help) | 2 764 543 | Essai gratuit, Payant | [Comparer](https://openaitools.app/fr/compare/intercom-help-vs-thena) |
| [Crisp](https://openaitools.app/fr/tool/crisp-chat) | 1 408 646 | Essai gratuit, Payant, Tarifs sur demande, Gratuit | [Comparer](https://openaitools.app/fr/compare/crisp-chat-vs-thena) |
| [tawk.to](https://openaitools.app/fr/tool/abdul-malik-ibrahim-jaber-hassan) | 5 726 823 | Freemium | [Comparer](https://openaitools.app/fr/compare/abdul-malik-ibrahim-jaber-hassan-vs-thena) |
| [Re:amaze](https://openaitools.app/fr/tool/reamaze-com) | 455 787 | Essai gratuit, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/reamaze-com-vs-thena) |
| [Unthread](https://openaitools.app/fr/tool/unthread) | 27 017 | Essai gratuit, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/thena-vs-unthread) |
| [Tidio](https://openaitools.app/fr/tool/tidio) | 527 313 | Freemium | [Comparer](https://openaitools.app/fr/compare/thena-vs-tidio) |
| [Desku](https://openaitools.app/fr/tool/desku) | 13 634 | Essai gratuit, Payant | [Comparer](https://openaitools.app/fr/compare/desku-vs-thena) |
| [BoldDesk](https://openaitools.app/fr/tool/bolddesk) | 124 232 | Essai gratuit, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/bolddesk-vs-thena) |
| [SaleWisely](https://openaitools.app/fr/tool/salewisely) | 187 721 | Freemium, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/salewisely-vs-thena) |
| [Chaport](https://openaitools.app/fr/tool/chaport-com) | 1 458 924 | Freemium | [Comparer](https://openaitools.app/fr/compare/chaport-com-vs-thena) |

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Source : https://openaitools.app/fr/tool/thena