# Whelp

Selon la télémétrie OpenAITools.app vérifiée le 2026-11-11, Whelp (whelp.co) est une plateforme d'IA indexée sous Service client IA générant 23,69 k visites mensuelles avec un delta de trafic mensuel de -11,45 k (-32,6 %). Son marché géographique principal est Azerbaïdjan (91,1 % de part de trafic), et elle fonctionne selon un modèle tarifaire Freemium, Payant, Tarifs sur demande. Les principales alternatives concurrentes par volume mensuel incluent Crisp (1,41 M visites/mois), Intercom (4,47 M visites/mois), Respond.io (1,61 M visites/mois).

Whelp combines AI Agents that answer and resolve customer questions automatically with a shared inbox that unifies WhatsApp, web chat, SMS, email, voice and social channels. It learns your FAQs, policies and catalog, takes actions like checking order status, and escalates complex cases to humans with full context.

## Télémétrie et spécifications clés

| Métrique | Valeur |
| :--- | :--- |
| Nom de l'outil | Whelp |
| Identifiant | whelp |
| Status | active |
| Origin | official |
| Maintenance | active |
| Domaine officiel | whelp.co |
| URL du site web | https://whelp.co |
| Catégories | Service client IA, CRM IA, Chatbot IA, Assistant IA, Générateur de réponses IA |
| Modèle tarifaire | Freemium, Payant, Tarifs sur demande |
| Visites mensuelles | 23 688 |
| Variation du trafic mensuel | -11 452 |
| Taux de croissance mensuel | -32,6 % |
| Marché principal | Azerbaïdjan |
| Part de marché | 91,1 % |
| Visites directes | 10 117 |
| Visites de recherche organique | — |
| Visites sociales | — |
| Visites par référencement | 3 493 |
| Visites par e-mail | 647 |
| Score d'avis | 4,3 |
| Nombre d'enregistrements | 2 |
| Plateformes prises en charge | Site web |
| Plateformes de facturation |  |
| Attributs | Fonctionnalités: Site web; Tarification: Freemium; Tarification: Payant; Tarification: Tarifs sur demande |
| Étiquettes | Service client omnicanal, Automatisation du service client, Chatbot IA, Boîte de réception partagée, CRM, Plateforme de support client, Chat en direct, Intégration WhatsApp, Intégration e-mail, Intégration SMS |

## Aperçu

Whelp combines AI Agents that answer and resolve customer questions automatically with a shared inbox that unifies WhatsApp, web chat, SMS, email, voice and social channels. It learns your FAQs, policies and catalog, takes actions like checking order status, and escalates complex cases to humans with full context.

## Tarifs et offres

Tiered per-seat pricing with a free entry point. Free: $0/month for one seat with a website live chat widget, unified inbox and unlimited conversations. Standard: $29/seat/month, adding WhatsApp Business API, Twilio SMS and calls, email, Instagram, Messenger, Telegram and a flow-based chatbot. Advanced: $79/seat/month, adding Whelp AI Agents, dynamic chatbot, social comments, broadcasts and mobile chat SDKs. Premium: custom pricing with on-prem deployment, whitelabel and personalized SLA. Annual billing saves about 20 percent.

## Fonctionnalités clés et capacités

- **AI Agents That Resolve, Not Just Reply:** Agents learn from your help center, policies and catalog, answer in your brand voice on any channel, and take real actions such as looking up orders, bookings and accounts.
- **One Shared Omnichannel Inbox:** WhatsApp, web chat, email, Instagram, Messenger, Telegram, TikTok, LINE, Viber, SMS and voice land in one place with a unified customer profile.
- **Team Collaboration and Mobile Apps:** Assign, mention teammates and keep private notes on any conversation, with browser, iOS and Android apps for coverage anywhere.
- **Built-In Integrations:** Connects with Shopify, Stripe, Salesforce, Twilio, Meta platforms and Amazon Connect so the AI can read and update real business data.
- **Outbound and Broadcasts:** Run WhatsApp, SMS, Telegram and email campaigns, and send proactive updates like order or appointment notifications.

## Cas d'usage principaux

- **Automate order and returns queries (eCommerce support lead):** Answer order tracking, returns and stock questions on WhatsApp and web chat using live Shopify and Stripe data, and run back-in-stock campaigns.
- **Take bookings and menu questions (Restaurant manager):** Handle reservations, menus and delivery questions in chat, then collect post-visit feedback automatically.
- **Serve citizens on familiar channels (Public sector service team):** Give citizens permit and application status updates, book appointments and send notices over SMS and WhatsApp.
- **Qualify and book leads (Sales team):** Qualify leads via chat, book test drives or viewings, and route finance and trade-in questions to the right person.

## Forces

- Free tier lets you test the unified inbox before paying
- Unusually wide channel coverage, including TikTok, LINE and Viber alongside WhatsApp and email
- AI Agents act on live data from Shopify, Stripe and other systems rather than only replying
- Clear per-seat pricing with a meaningful annual discount
- On-premises, whitelabel and custom SLA options for regulated or large buyers

## Limites

- The most valuable AI Agent features sit in the Advanced tier, so the low-price plans are mostly inbox tooling
- WhatsApp Business Platform conversation fees are billed separately by Meta and can add up quickly
- Enterprise terms such as on-prem deployment and whitelabel require a custom contract
- Depth of native integrations varies, so unusual stacks may need middleware work

## Questions fréquentes

### How does Whelp work?
You connect your channels — WhatsApp, web chat, SMS, email, voice and social messaging — into a single shared inbox. AI Agents handle routine questions instantly and hand complex conversations to your team together with the full customer history.

### Do I need to install anything?
No. Whelp runs in the browser, and iOS and Android apps are available for agents working away from a desk. Some channels, such as the WhatsApp Business API, require a short verification with the provider.

### Are conversations limited?
Every plan includes unlimited conversations. WhatsApp Business Platform conversation fees are charged separately by Meta and are not included in the plan price.

### Can I cancel at any time?
Yes. You contact the team to cancel, and your plan keeps its features and limits until the end of the current billing cycle.

### What security and privacy measures are offered?
Cloud connections are encrypted, two-factor authentication is available, and on-premises deployment is offered for organisations that need maximum control over data.

### Quel est le trafic mensuel et la tendance de croissance de Whelp ?
Whelp reçoit actuellement 23,69 k visites mensuelles, avec une variation de trafic mensuelle de -11,45 k (taux de croissance de -32,6 %). Son marché source principal est Azerbaïdjan (91,1 % de part), dont 10,12 k visites directes/mois et — visites de recherche organique/mois.

### Whelp est-il gratuit ? Quel est son modèle tarifaire ?
Whelp fonctionne selon un modèle tarifaire Freemium, Payant, Tarifs sur demande. Tiered per-seat pricing with a free entry point. Free: $0/month for one seat with a website live chat widget, unified inbox and unlimited conversations. Standard: $29/seat/month, adding WhatsApp Business API, Twilio SMS and calls, email, Instagram, Messenger, Telegram and a flow-based chatbot. Advanced: $79/seat/month, adding Whelp AI Agents, dynamic chatbot, social comments, broadcasts and mobile chat SDKs. Premium: custom pricing with on-prem deployment, whitelabel and personalized SLA. Annual billing saves about 20 percent. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié.

### Quelles sont les meilleures alternatives à Whelp en 2026 ?
Sur la base du trafic de catégorie et de l'adéquation des fonctionnalités sur OpenAITools.app, les cinq principales alternatives à Whelp sont : 1. Crisp (1,41 M visites/mois); 2. Intercom (4,47 M visites/mois); 3. Respond.io (1,61 M visites/mois); 4. Callbell (487,98 k visites/mois); 5. Solvea (20,91 k visites/mois).

### Quelles plateformes et capacités d'IA principales Whelp prend-il en charge ?
Whelp est classé sous Service client IA, CRM IA, Chatbot IA, Assistant IA, prend en charge les plateformes suivantes : Site web, et ses étiquettes de capacités principales incluent : Service client omnicanal, Automatisation du service client, Chatbot IA, Boîte de réception partagée, CRM, Plateforme de support client.

## Alternatives

| Nom de l'outil | Visites mensuelles | Modèle tarifaire | Comparer |
| :--- | :--- | :--- | :--- |
| [Crisp](https://openaitools.app/fr/tool/crisp-chat) | 1 408 646 | Essai gratuit, Payant, Tarifs sur demande, Gratuit | [Comparer](https://openaitools.app/fr/compare/crisp-chat-vs-whelp) |
| [Intercom](https://openaitools.app/fr/tool/intercom-com) | 4 471 110 | Essai gratuit, Payant | [Comparer](https://openaitools.app/fr/compare/intercom-com-vs-whelp) |
| [Respond.io](https://openaitools.app/fr/tool/respond-io) | 1 606 802 | Freemium | [Comparer](https://openaitools.app/fr/compare/respond-io-vs-whelp) |
| [Callbell](https://openaitools.app/fr/tool/callbell) | 487 975 | Freemium, Essai gratuit, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/callbell-vs-whelp) |
| [Solvea](https://openaitools.app/fr/tool/solvea) | 20 906 | Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/solvea-vs-whelp) |
| [tawk.to](https://openaitools.app/fr/tool/abdul-malik-ibrahim-jaber-hassan) | 5 726 823 | Freemium | [Comparer](https://openaitools.app/fr/compare/abdul-malik-ibrahim-jaber-hassan-vs-whelp) |
| [Re:amaze](https://openaitools.app/fr/tool/reamaze-com) | 455 787 | Essai gratuit, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/reamaze-com-vs-whelp) |
| [SaleWisely](https://openaitools.app/fr/tool/salewisely) | 187 721 | Freemium, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/salewisely-vs-whelp) |
| [Hiver](https://openaitools.app/fr/tool/hiver) | 140 328 | Freemium, Essai gratuit, Payant, Gratuit | [Comparer](https://openaitools.app/fr/compare/hiver-vs-whelp) |
| [Gallabox](https://openaitools.app/fr/tool/gallabox) | 138 074 | Essai gratuit, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/gallabox-vs-whelp) |
| [Chaport](https://openaitools.app/fr/tool/chaport-com) | 1 458 924 | Freemium | [Comparer](https://openaitools.app/fr/compare/chaport-com-vs-whelp) |
| [Richpanel](https://openaitools.app/fr/tool/richpanel) | 384 348 | Essai gratuit, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/richpanel-vs-whelp) |

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Source : https://openaitools.app/fr/tool/whelp