# Yuma

Selon la télémétrie OpenAITools.app vérifiée le 2026-11-11, Yuma (yuma.ai) est une plateforme d'IA indexée sous Service client IA générant 31,26 k visites mensuelles avec un delta de trafic mensuel de -3,89 k (-11,1 %). Son marché géographique principal est États-Unis (28,1 % de part de trafic), et elle fonctionne selon un modèle tarifaire Essai gratuit, Payant, Tarifs sur demande. Les principales alternatives concurrentes par volume mensuel incluent Aide (9,98 k visites/mois), Sierra (341,07 k visites/mois), Richpanel (384,35 k visites/mois).

Yuma is an AI customer service platform for eCommerce. Its AI agents plug into Gorgias, Zendesk or your existing helpdesk and resolve WISMO, returns, refunds, cancellations and address changes end to end across email, chat, social DMs and voice, taking real actions rather than only drafting replies.

## Télémétrie et spécifications clés

| Métrique | Valeur |
| :--- | :--- |
| Nom de l'outil | Yuma |
| Identifiant | yuma |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Domaine officiel | yuma.ai |
| URL du site web | https://yuma.ai |
| Catégories | Service client IA, AI Agent, Chatbot IA |
| Modèle tarifaire | Essai gratuit, Payant, Tarifs sur demande |
| Visites mensuelles | 31 264 |
| Variation du trafic mensuel | -3 887 |
| Taux de croissance mensuel | -11,1 % |
| Marché principal | États-Unis |
| Part de marché | 28,1 % |
| Visites directes | 18 618 |
| Visites de recherche organique | — |
| Visites sociales | — |
| Visites par référencement | 2 328 |
| Visites par e-mail | 498 |
| Score d'avis | 4,4 |
| Nombre d'enregistrements | 0 |
| Plateformes prises en charge | Site web |
| Plateformes de facturation |  |
| Attributs | Fonctionnalités: Site web; Tarification: Essai gratuit; Tarification: Payant; Tarification: Tarifs sur demande |
| Étiquettes | Service client IA, Automatisation du help desk, Support e-commerce, IA générative, Automatisation des billets, Satisfaction client, automatisation intelligente |

## Aperçu

Yuma is an AI customer service platform for eCommerce. Its AI agents plug into Gorgias, Zendesk or your existing helpdesk and resolve WISMO, returns, refunds, cancellations and address changes end to end across email, chat, social DMs and voice, taking real actions rather than only drafting replies.

## Tarifs et offres

Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used.

## Fonctionnalités clés et capacités

- **Playbooks from SOPs:** Yuma turns your SOPs and past conversations into tested playbooks that run across every inbound and outbound channel.
- **Post-Purchase Automation:** Agents resolve where-is-my-order, returns, refunds, cancellations, subscription changes and address edits end to end with real system actions.
- **Sales AI for Pre-Purchase:** An AI Q&A widget on product pages answers sizing, compatibility and ingredients questions, with A/B-tested results of up to +23 percent revenue per visit.
- **Social AI Moderation:** Auto-reply to routine social questions, hide spam, amplify positive mentions and flag churn signals on Facebook and Instagram.
- **Free CX Audit:** Connect your helpdesk and Yuma analyses your ticket history to produce a free CX audit highlighting automation gaps and escalation patterns.

## Cas d'usage principaux

- **Scale support without adding headcount (eCommerce CX lead):** Automate where-is-my-order, returns and refund tickets in Gorgias or Zendesk while keeping first response time under a minute.
- **Convert pre-purchase questions (Growth marketer):** Answer sizing, compatibility and ingredient questions on product pages to reduce hesitation and lift add-to-cart rates.
- **Tame social message queues (Social media manager):** Auto-reply to routine DMs, hide spam and amplify positive mentions while flagging customers showing churn signals.
- **Find automation opportunities fast (Head of customer experience):** Run a free CX audit to expose automation gaps and escalation patterns before deciding where AI should act first.

## Forces

- Works with the helpdesk you already use rather than forcing a migration
- Agents execute real actions in Shopify and other systems, not just draft replies
- Playbooks can be generated from existing SOP documents, cutting setup time
- Distinct products for post-purchase support, pre-purchase sales and social, all in one platform
- Free CX audit gives a concrete data-driven starting point

## Limites

- You still need a helpdesk such as Gorgias or Zendesk — Yuma is not a standalone helpdesk
- Pricing sits behind a demo request, which slows evaluation
- Reported automation rates depend heavily on how clean your existing knowledge base and flows are
- The rebrand toward a support, sales and social suite takes some effort to map to your current tooling

## Questions fréquentes

### What does Yuma do?
Yuma deploys AI agents inside your existing helpdesk. They handle post-purchase requests such as where-is-my-order, returns, refunds, cancellations and address edits, plus pre-purchase product questions via a Sales AI widget and routine social DMs — and they perform the underlying actions, not just send text.

### How much can it actually automate?
The site states 60 to 89 percent of tickets are automated end to end for customers, with 75+ pre-built automations, real-time carrier data and brand voice across channels. Individual results vary with your catalogue, policies and ticket mix.

### Which helpdesks and platforms does it support?
Yuma integrates with Gorgias, Zendesk, Kustomer, Gladly and Re:amaze as helpdesks, and with Shopify as the commerce backend. Setup is described as hours rather than weeks.

### Is there a free trial or published pricing?
Yuma offers a 30-day free trial and does not publish standard public plans, so for ongoing pricing you book a demo or contact the team. A free CX audit is also offered.

### How does Yuma keep AI replies safe?
Yuma says it applies 15 to 20 safety checks on every reply before it is sent, and you set the confidence threshold that decides when AI resolves a ticket versus routing it to a human.

### Quel est le trafic mensuel et la tendance de croissance de Yuma ?
Yuma reçoit actuellement 31,26 k visites mensuelles, avec une variation de trafic mensuelle de -3,89 k (taux de croissance de -11,1 %). Son marché source principal est États-Unis (28,1 % de part), dont 18,62 k visites directes/mois et — visites de recherche organique/mois.

### Yuma est-il gratuit ? Quel est son modèle tarifaire ?
Yuma fonctionne selon un modèle tarifaire Essai gratuit, Payant, Tarifs sur demande. Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié.

### Quelles sont les meilleures alternatives à Yuma en 2026 ?
Sur la base du trafic de catégorie et de l'adéquation des fonctionnalités sur OpenAITools.app, les cinq principales alternatives à Yuma sont : 1. Aide (9,98 k visites/mois); 2. Sierra (341,07 k visites/mois); 3. Richpanel (384,35 k visites/mois); 4. Forethought (84 k visites/mois); 5. DigitalGenius (59,27 k visites/mois).

### Quelles plateformes et capacités d'IA principales Yuma prend-il en charge ?
Yuma est classé sous Service client IA, AI Agent, Chatbot IA, prend en charge les plateformes suivantes : Site web, et ses étiquettes de capacités principales incluent : Service client IA, Automatisation du help desk, Support e-commerce, IA générative, Automatisation des billets, Satisfaction client.

## Alternatives

| Nom de l'outil | Visites mensuelles | Modèle tarifaire | Comparer |
| :--- | :--- | :--- | :--- |
| [Aide](https://openaitools.app/fr/tool/aide) | 9 983 | Essai gratuit, Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/aide-vs-yuma) |
| [Sierra](https://openaitools.app/fr/tool/sierra) | 341 072 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/sierra-vs-yuma) |
| [Richpanel](https://openaitools.app/fr/tool/richpanel) | 384 348 | Essai gratuit, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/richpanel-vs-yuma) |
| [Forethought](https://openaitools.app/fr/tool/forethought) | 83 999 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/forethought-vs-yuma) |
| [DigitalGenius](https://openaitools.app/fr/tool/digitalgenius) | 59 266 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/digitalgenius-vs-yuma) |
| [Gorgias](https://openaitools.app/fr/tool/gorgias) | 2 660 498 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/gorgias-vs-yuma) |
| [Fini](https://openaitools.app/fr/tool/fini) | 29 712 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/fini-vs-yuma) |
| [Siena AI](https://openaitools.app/fr/tool/siena-ai) | 45 593 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/siena-ai-vs-yuma) |
| [Kapture CRM](https://openaitools.app/fr/tool/kapturecrm-com) | 561 153 | Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/kapturecrm-com-vs-yuma) |
| [Octocom](https://openaitools.app/fr/tool/octocom) | 68 116 | Payant, Tarifs sur demande | [Comparer](https://openaitools.app/fr/compare/octocom-vs-yuma) |
| [Watermelon](https://openaitools.app/fr/tool/watermelon-pulse) | 34 636 | Payant | [Comparer](https://openaitools.app/fr/compare/watermelon-pulse-vs-yuma) |
| [Intercom](https://openaitools.app/fr/tool/intercom-com) | 4 471 110 | Essai gratuit, Payant | [Comparer](https://openaitools.app/fr/compare/intercom-com-vs-yuma) |

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Source : https://openaitools.app/fr/tool/yuma