# Kayako vs Risotto

Kayako は月間 168,212 訪問、前月比成長率 +2.3%、料金体系料金は要問い合わせを記録しています。Risotto は月間 6,750 訪問、成長率 -3.6%、料金体系料金は要問い合わせを記録しています。

| 指標 | [Kayako](https://openaitools.app/ja/tool/kayako) | [Risotto](https://openaitools.app/ja/tool/risotto) |
| :--- | :--- | :--- |
| ウェブサイト URL | https://kayako.com | https://www.tryrisotto.com |
| カテゴリ | AIカスタマーサービス, AIチャットボット, AIアシスタント, AI ナレッジベース | AI Copilot, AI Agent, AI ナレッジマネジメント, AI タスク管理 |
| 料金モデル | 料金は要問い合わせ | 料金は要問い合わせ |
| 月間訪問数 | 168,212 | 6,750 |
| 前月比成長率 | +2.3% | -3.6% |
| 主要市場 | アメリカ合衆国 | アメリカ合衆国 |
| ダイレクト訪問 | 82,631 | 2,670 |
| レビュースコア | 4.3 | 4.2 |
| 保存数 | 0 | 0 |
| 対応プラットフォーム | ウェブサイト | ウェブサイト |

## Kayako

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.

**料金とプラン:** Kayako does not publish list pricing. It sells enterprise plans via a personalised demo and quote, with deployment led by its own implementation team. Most teams report going live within days.

- **AI triage and routing:** Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.
- **AI answers and actions:** The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.
- **Continuous learning:** Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.
- **Omnichannel shared inbox:** Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.
- **Knowledge base with semantic search:** A native help centre with semantic search answers customers directly and provides the source material Kay uses to resolve cases.
- **Analytics, SLA and security:** Track first-contact resolution, total resolution time, cost per ticket and SLA health, with SOC 2 Type II, GDPR and SSO/SAML built in.

**強み:** Expert-led, phased deployment rather than DIY configuration; AI agent works on top of existing help desks, so no forced migration; Full modern help desk included: omnichannel inbox, KB, SLAs, analytics; Enterprise security with SOC 2 Type II, GDPR and SSO/SAML

**制約・デメリット:** Pricing is quote-based and enterprise-oriented, so small teams cannot self-serve or see list prices; Value depends on expert-led configuration; you are not just buying software you switch on yourself; Some AI capability depends on the accuracy of your existing help-centre content

[Profile (Markdown)](https://openaitools.app/ja/tool/kayako.md)

## Risotto

Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.

**料金とプラン:** The Startup plan costs $1,250 per month for organisations under 200 employees when billed annually. Enterprise pricing is custom and scalable, with one license covering all departments. A 30-day free trial is available for both tiers.

- **Conversational tier-1 support:** Risotto answers routine questions from Notion, Confluence, Drive, Slack and third-party docs, keeps answers current as documents change, and turns threads into knowledge articles.
- **Tier 2 assistant:** Escalated tickets are investigated against the employee's credentials, tool logs and chat history, then a draft solution is prepared for one-click agent approval.
- **Access automation and provisioning:** Employees request access in Slack or email; Risotto handles approvals, time-based rules and dynamic policies, then provisions users through your IAM/IGA tools with a full audit trail.
- **Multi-department ticketing:** Route questions to IT, HR, Finance, Legal, Engineering or Sales Ops by intent rather than keyword, with RBAC controls and category auto-tagging.
- **No-code workflow builder and runbooks:** Compound actions into repeatable workflows - channel creation, password resets, onboarding steps - without writing code.

**強み:** Works inside Slack, email and Google Workspace, so employees need no new tool or training; Handles tier-1 volume and escalated tier-2 tickets, not just FAQ deflection; Integrated access automation with approvals, time-based rules and full audit trails; One license covers all departments, improving cost efficiency as adoption grows

**制約・デメリット:** Pricing starts at $1,250 per month on the startup tier, which is steep for very small teams; Deepest value depends on having documentation worth grounding answers in; Heavy customisation and enterprise controls are reserved for the custom-priced tier

[Profile (Markdown)](https://openaitools.app/ja/tool/risotto.md)

## よくある質問

### Kayako と Risotto の月間トラフィックはどのように比較されますか？

Kayako の月間訪問数は 168,212、Risotto は 6,750 です。トラフィックの推定値はオーディエンスの規模を示すものであり、製品の品質を示すものではありません。

### 成長率はどのように比較されますか？

Kayako の前月比成長率は +2.3%、Risotto は -3.6% です。

### 料金はどのように比較されますか？

Kayako: 料金は要問い合わせ。Kayako does not publish list pricing. It sells enterprise plans via a personalised demo and quote, with deployment led by its own implementation team. Most teams report going live within days. Risotto: 料金は要問い合わせ。The Startup plan costs $1,250 per month for organisations under 200 employees when billed annually. Enterprise pricing is custom and scalable, with one license covering all departments. A 30-day free trial is available for both tiers.

## 代替ツール

| # | ツール名 | 月間訪問数 | 前月比成長率 | 料金モデル | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Intercom](https://openaitools.app/ja/tool/intercom-com) | 4,471,110 | +2.7% | 無料トライアル、有料 | ネイティブ統合されたAIエージェントを備えたAIファーストのカスタマーサービス | [.md](https://openaitools.app/ja/tool/intercom-com.md) |
| 2 | [Gorgias](https://openaitools.app/ja/tool/gorgias) | 2,660,498 | +2.4% | 料金は要問い合わせ | Eコマースのヘルプデスク自動化やShopify連携に特化して最適化されていますが、一般的なB2B SaaSにはあまり向きません。 | [.md](https://openaitools.app/ja/tool/gorgias.md) |
| 3 | [Crisp](https://openaitools.app/ja/tool/crisp-chat) | 1,408,646 | +1.5% | 無料トライアル、有料、料金は要問い合わせ、無料 | 軽量なオムニチャネルライブチャットとヘルプデスク機能を提供しますが、Kayakoのような高度なエンタープライズ向けチケットワークフローが不足しています。 | [.md](https://openaitools.app/ja/tool/crisp-chat.md) |
| 4 | [Helpjuice](https://openaitools.app/ja/tool/helpjuice) | 585,623 | +17.3% | 無料トライアル、料金は要問い合わせ | ドキュメントを即答に変える AI ナレッジベース | [.md](https://openaitools.app/ja/tool/helpjuice.md) |
| 5 | [eesel AI](https://openaitools.app/ja/tool/eesel-ai) | 556,113 | +5.7% | フリーミアム、無料トライアル、有料、料金は要問い合わせ | 社内Wikiに接続する自律型AIエージェントに特化していますが、従来のヘルプデスクとは異なるレイアウトです。 | [.md](https://openaitools.app/ja/tool/eesel-ai.md) |
| 6 | [Tidio](https://openaitools.app/ja/tool/tidio) | 527,313 | -6.4% | フリーミアム | Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations. | [.md](https://openaitools.app/ja/tool/tidio.md) |
| 7 | [Re:amaze](https://openaitools.app/ja/tool/reamaze-com) | 455,787 | +3.6% | 無料トライアル、有料、料金は要問い合わせ | オンラインビジネス向けのAI搭載共有受信トレイ、ライブチャット、ヘルプデスク | [.md](https://openaitools.app/ja/tool/reamaze-com.md) |
| 8 | [Jarvis AI](https://openaitools.app/ja/tool/jarvis-ai) | 288,425 | -3.8% | フリーミアム | あらゆるメッセージチャネルで回答・見積・受注を担うAIエージェント | [.md](https://openaitools.app/ja/tool/jarvis-ai.md) |
| 9 | [Pylon](https://openaitools.app/ja/tool/pylon) | 284,885 | +6.1% | 有料 | Built specifically for B2B support inside Slack and Teams, but less ideal for traditional email ticket queues. | [.md](https://openaitools.app/ja/tool/pylon.md) |
| 10 | [Moveworks](https://openaitools.app/ja/tool/moveworks) | 168,527 | -4.3% | 料金は要問い合わせ | 従業員のリクエストをエンドツーエンドで解決するエージェンティックAI | [.md](https://openaitools.app/ja/tool/moveworks.md) |

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出典: https://openaitools.app/ja/compare/kayako-vs-risotto

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