# Thena

OpenAITools.app のテレメトリ（2026-11-11 検証）によると、Thena（thena.ai）は AIカスタマーサービスに分類される AI プラットフォームで、月間 9781 の訪問を生み出し、前月比のトラフィック増減は -4078（-29.4%）です。主要な地域市場はアメリカ合衆国（トラフィックシェア 54.1%）で、フリーミアム、有料、料金は要問い合わせの料金モデルで運営されています。月間ボリューム別の主な競合代替ツールには Hiver（月間 14.03万訪問）、Pylon（月間 28.49万訪問）、Intercom（月間 276.45万訪問）が含まれます。

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## 主なテレメトリと仕様

| 指標 | 値 |
| :--- | :--- |
| ツール名 | Thena |
| ハンドル | thena |
| Status | active |
| Origin | official |
| Maintenance | active |
| 公式ドメイン | thena.ai |
| ウェブサイト URL | https://www.thena.ai |
| カテゴリ | AIカスタマーサービス, AIアシスタント, AIチャットボット, AI 返信生成ツール, AI Workflow, AI ナレッジベース |
| 料金モデル | フリーミアム、有料、料金は要問い合わせ |
| 月間訪問数 | 9,781 |
| 前月比トラフィック変動 | -4,078 |
| 前月比成長率 | -29.4% |
| 主要市場 | アメリカ合衆国 |
| 市場シェア | 54.1% |
| ダイレクト訪問 | 3,850 |
| オーガニック検索訪問 | — |
| ソーシャル訪問 | — |
| リファラル訪問 | 987 |
| メール訪問 | 321 |
| レビュースコア | 4.4 |
| 保存数 | 0 |
| 対応プラットフォーム | ウェブサイト |
| 請求プラットフォーム |  |
| 属性 | 機能: ウェブサイト; 料金: フリーミアム; 料金: 有料; 料金: 料金は要問い合わせ |
| タグ | AI カスタマーサポート, B2Bサポート, チケットシステム, ヘルプデスクソフトウェア, オムニチャネルサポート, AI 自動化, ワークフロー自動化, 顧客関係管理（CRM）, AIエージェント, SaaS, エンタープライズソフトウェア, AI カスタマーサービス |

## 概要

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## 料金とプラン

A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

## 主な機能と特長

- **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are.
- **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers.
- **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement.
- **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources.
- **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics.
- **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process.

## 主なユースケース

- **Unify scattered B2B support channels (Head of Support):** Turn Slack Connect channels and shared email inboxes into a single ticket queue with SLA tracking, auto-triage and clean handover to AI agents.
- **Automate first-line and back-office tasks (Support operations lead):** Let AI handle repetitive requests and execute account actions like provisioning or reporting so engineers can focus on complex technical cases.
- **Broadcast product updates to specific accounts (Product marketing manager):** Publish release notes and announcements to the right accounts across Slack, Teams and email, and track open and engagement rates.
- **Build a self-service knowledge hub (Support content owner):** Stand up branded help centers, author knowledge articles inside support flows and let auto-responders cover gaps while the team is offline.

## 強み

- Slack-native ticketing with full account context, unusual among helpdesks
- AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies
- Published per-seat pricing with a free plan and no credit card required
- Omni-channel intake across Slack, email, web chat, MS Teams and Discord
- AI agent studio, MCP support and APIs available from the Standard tier
- Integrates with HubSpot, Salesforce and Jira, plus custom app building
- Includes help centers, broadcasting and CSAT tooling in the same product

## 制約・デメリット

- AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited
- Free/Starter tiers cap seats and tickets, which can pinch as a team grows
- Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation
- The value depends on your customers actually using Slack, email or chat rather than a phone desk

## よくある質問

### What is Thena?
An AI-powered customer support platform for B2B teams. It turns messages from Slack, email, web chat and MS Teams into trackable tickets, then uses AI agents and workflow logic to route, respond and resolve them.

### Is there a free plan?
Yes. There is a free plan with no credit card required. Paid tiers start at $29 per user per month for Starter (billed annually, up to 5 seats and 1,000 tickets per month), $79 for Standard and $119 for Enterprise.

### What makes Thena different from a normal helpdesk?
Its headline channel is Slack — Thena detects and manages tickets directly inside Slack with full account context. It also covers email, AI web chat, MS Teams, Discord and embedded web forms.

### How do the AI agents work?
AI resolves questions and runs B2B tasks such as provisioning, renewals and reporting. It responds to customers, applies ticket fields, creates tickets and escalates when needed, so the outcome is a completed action rather than just an answer.

### Can it connect to our internal tools?
Through HubSpot, Salesforce and Jira integrations, plus a custom apps framework that lets AI agents manage data and APIs from other internal systems.

### Does it include a knowledge base?
Yes. Consolidate articles, collections and help centers in one place — the Starter tier includes up to 2 help centers, with unlimited help centers on higher plans — and use them in support flows to improve AI answers.

### How does pricing work?
Starter, Standard and Enterprise are billed annually per user. Enterprise adds AI agent custom deployments, MS Teams, enterprise APIs and enterprise security features, and is quoted through a demo.

### Thena の月間トラフィックと成長トレンドはどうですか？
Thena は現在、月間 9781 の訪問があり、前月比のトラフィック変動は -4078（成長率 -29.4%）です。主要な流入市場はアメリカ合衆国（シェア 54.1%）で、月間 3850 のダイレクト訪問と月間 — のオーガニック検索訪問を含みます。

### Thena は無料ですか？料金モデルは何ですか？
Thena はフリーミアム、有料、料金は要問い合わせの料金モデルで運営されています。A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. 対応する請求・チェックアウトプラットフォームには未掲載が含まれます。

### 2026年における Thena の最適な代替ツールはどれですか？
OpenAITools.app のカテゴリ別トラフィックと機能の適合性に基づくと、Thena の代替ツールトップ5は次のとおりです: 1. Hiver（月間 14.03万訪問）; 2. Pylon（月間 28.49万訪問）; 3. Intercom（月間 276.45万訪問）; 4. Crisp（月間 140.86万訪問）; 5. tawk.to（月間 572.68万訪問）。

### Thena はどのプラットフォームと主要な AI 機能に対応していますか？
Thena は AIカスタマーサービス, AIアシスタント, AIチャットボット, AI 返信生成ツールに分類され、以下のプラットフォームに対応しています: ウェブサイト。中核機能のタグには AI カスタマーサポート, B2Bサポート, チケットシステム, ヘルプデスクソフトウェア, オムニチャネルサポート, AI 自動化が含まれます。

## 代替ツール

| ツール名 | 月間訪問数 | 料金モデル | 比較 |
| :--- | :--- | :--- | :--- |
| [Hiver](https://openaitools.app/ja/tool/hiver) | 140,328 | フリーミアム、無料トライアル、有料、無料 | [比較](https://openaitools.app/ja/compare/hiver-vs-thena) |
| [Pylon](https://openaitools.app/ja/tool/pylon) | 284,885 | 有料 | [比較](https://openaitools.app/ja/compare/pylon-vs-thena) |
| [Intercom](https://openaitools.app/ja/tool/intercom-help) | 2,764,543 | 無料トライアル、有料 | [比較](https://openaitools.app/ja/compare/intercom-help-vs-thena) |
| [Crisp](https://openaitools.app/ja/tool/crisp-chat) | 1,408,646 | 無料トライアル、有料、料金は要問い合わせ、無料 | [比較](https://openaitools.app/ja/compare/crisp-chat-vs-thena) |
| [tawk.to](https://openaitools.app/ja/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | フリーミアム | [比較](https://openaitools.app/ja/compare/abdul-malik-ibrahim-jaber-hassan-vs-thena) |
| [Re:amaze](https://openaitools.app/ja/tool/reamaze-com) | 455,787 | 無料トライアル、有料、料金は要問い合わせ | [比較](https://openaitools.app/ja/compare/reamaze-com-vs-thena) |
| [Unthread](https://openaitools.app/ja/tool/unthread) | 27,017 | 無料トライアル、有料、料金は要問い合わせ | [比較](https://openaitools.app/ja/compare/thena-vs-unthread) |
| [Tidio](https://openaitools.app/ja/tool/tidio) | 527,313 | フリーミアム | [比較](https://openaitools.app/ja/compare/thena-vs-tidio) |
| [Desku](https://openaitools.app/ja/tool/desku) | 13,634 | 無料トライアル、有料 | [比較](https://openaitools.app/ja/compare/desku-vs-thena) |
| [BoldDesk](https://openaitools.app/ja/tool/bolddesk) | 124,232 | 無料トライアル、料金は要問い合わせ | [比較](https://openaitools.app/ja/compare/bolddesk-vs-thena) |
| [SaleWisely](https://openaitools.app/ja/tool/salewisely) | 187,721 | フリーミアム、料金は要問い合わせ | [比較](https://openaitools.app/ja/compare/salewisely-vs-thena) |
| [Chaport](https://openaitools.app/ja/tool/chaport-com) | 1,458,924 | フリーミアム | [比較](https://openaitools.app/ja/compare/chaport-com-vs-thena) |

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出典: https://openaitools.app/ja/tool/thena