데스크룸 (Deskroom)

Deskroom was a browser-based extension designed to function as an intelligent Knowledge Management System (KMS) and real-time answer recommendation engine tailored for customer support and customer experience (CS/CX) teams. By integrating generative AI into day-to-day ticketing workflows, it aimed to surface relevant company documentation, past resolutions, and standardized response templates instantly to reduce agent handling times.

Since the official extension has been pulled from the Chrome Web Store and is no longer maintained, support teams should explore alternative AI knowledge bases and customer service co-pilots featured on OpenAITools.app.