# NovaTalks

2026-11-11에 검증된 OpenAITools.app 텔레메트리에 따르면, NovaTalks(novatalks.ai)은(는) AI 고객 서비스에 색인된 AI 플랫폼으로 월 5.14천회 방문을 기록 중이며, 전월 대비 트래픽 변화량은 +3.18천(+161.8%)입니다. 주요 지리적 시장은 미국(트래픽 점유율 69.3%)이며, 무료 체험, 유료 가격 모델로 운영됩니다. 월간 트래픽 기준 주요 경쟁 대안으로는 Chaport (월 145.89만회 방문), Botnoi Chatbot (월 8.26만회 방문), Dialpad (월 276.37만회 방문) 등이 있습니다.

NovaTalks is an omnichannel customer care platform that brings messengers, voice calls, live chat, and email into one agent workspace. It layers AI chatbots, automatic quality scoring, real-time translation, and text and voice analytics on top of the contact centre workflow.

## 주요 텔레메트리 및 사양

| 지표 | 값 |
| :--- | :--- |
| 도구 이름 | NovaTalks |
| 핸들 | novatalks |
| Status | active |
| Origin | independent |
| Maintenance | active |
| 공식 도메인 | novatalks.ai |
| 웹사이트 URL | https://novatalks.ai |
| 카테고리 | AI 고객 서비스, AI 챗봇, AI 세일즈 어시스턴트, AI 소셜 미디어, AI 데이터 마이닝, AI Agent, AI 어시스턴트 |
| 가격 모델 | 무료 체험, 유료 |
| 월간 방문 수 | 5,142 |
| 전월 대비 트래픽 변화 | 3,178 |
| 전월 대비 성장률 | +161.8% |
| 주요 시장 | 미국 |
| 시장 점유율 | 69.3% |
| 직접 방문 | 2,182 |
| 자연 검색 방문 | — |
| 소셜 방문 | — |
| 추천 방문 | 565 |
| 이메일 방문 | 137 |
| 리뷰 점수 | 4.2 |
| 저장 수 | 2 |
| 지원 플랫폼 | 웹사이트 |
| 결제 플랫폼 |  |
| 속성 | 기능: 웹사이트; 가격: 무료 체험; 가격: 유료 |
| 태그 | 고객 상담 플랫폼, 옴니채널 커뮤니케이션, AI 챗봇, Messenger 마케팅, 고객 지원 자동화, 빅데이터 텍스트 분석, CRM, 라이브 채팅, 소셜 미디어 관리 |

## 개요

NovaTalks is an omnichannel customer care platform that brings messengers, voice calls, live chat, and email into one agent workspace. It layers AI chatbots, automatic quality scoring, real-time translation, and text and voice analytics on top of the contact centre workflow.

## 가격 및 요금제

Per-agent monthly subscription with three channel configurations (digital only, voice only, or voice plus digital) and four tiers. Examples for digital only: Starter €12/agent/month billed annually (€15 monthly), Business €21 (€28 monthly), Professional €32 (€40 monthly), Enterprise quoted individually. Voice plus digital starts at €21 per agent per month annually. All plans include unlimited core functionality, multilingual support, mobile apps, the website widget, reporting, and 8x5 support; the AI assistant allows 20 requests per agent with an unlimited add-on for €6 per agent, and AI quality rating begins at the Professional tier. A free start and a 14-day trial are offered.

## 주요 기능 및 역량

- **All channels in one interface:** Bring email, live chat, Facebook Messenger, Instagram, WhatsApp Business, Viber, Telegram, LINE Business, and voice into one agent workspace, with full conversation history, tags, canned responses, and transfer between agents and teams.
- **No-code AI chatbot builder:** Build multilingual chatbots with a simple builder that runs 24/7, supports pre-built and custom scripts, uses AI roles for replies, and hands conversations off to a human agent outside working hours.
- **Telephony and call automation:** Automate inbound and outbound calling with IVR voice menus, hold and warm transfer, consultation calls, call recording, and Voice Dealer outbound functionality, with flexible distribution across agents.
- **Mass messaging with personalisation:** Segment audiences by tags, attributes, or contact details and send personalised offers, reminders, and campaigns across messengers, social media, and email, triggered automatically by customer behaviour.
- **AI quality scoring and Insights analytics:** AI quality assessment scores 100% of conversations against your scripts and detects customer emotion, while NovaTalks Insights extracts structured findings from text and voice interactions and BI dashboards track CSAT and agent productivity in real time.

## 주요 활용 사례

- **Unified contact centre operations (Contact centre managers):** Consolidate messenger, email, live chat, and phone queues into one workspace with automatic chat distribution, agent statuses, canned replies, and wrap-up codes to keep response times down.
- **24/7 first-line automation (Support team leads):** Deploy multilingual chatbots that answer routine questions 24/7, then escalate smoothly to a human agent out of hours or when a conversation needs judgement.
- **Proactive outbound sales (Sales and marketing teams):** Run automated campaigns with audience tags and behavioural triggers, and use outbound voice calling plus mass messaging to turn support interactions into revenue.
- **Automated quality assurance (Quality assurance supervisors):** Score every dialogue against scripts and evaluate customer emotion automatically, then focus coaching on the conversations that actually need attention.
- **Insight extraction and BI reporting (Operations and BI analysts):** Connect CRM and knowledge base data through iFrame integration and the API, and pull text and voice analytics into BI dashboards for reporting.

## 강점

- Genuinely broad channel coverage — messengers, email, live chat, and voice in one agent workspace
- AI auto quality assessment reviews 100% of dialogues versus the roughly 5% a human manager can cover
- Real-time agent assistance for translation, tone adjustment, error correction, and summarisation
- Transparent per-agent pricing published in euros with three channel configurations to choose from
- EU-hosted cloud-native private cluster with an isolated environment per customer

## 자주 묻는 질문

### What exactly is NovaTalks?
NovaTalks is an omnichannel contact centre and customer support platform. It unifies email, live chat, Facebook Messenger, Instagram, WhatsApp Business, Viber, Telegram, LINE Business, and voice calls in a single agent workspace, then adds AI chatbots, voice analytics, mass messaging, and BI reporting on top.

### How much does NovaTalks cost?
Pricing depends on which channel group you need. The digital-only tier starts at €12 per agent per month billed annually (€15 monthly) for the Starter plan, with Business at €21 (€28 monthly) and Professional at €32 (€40 monthly). Voice-only plans start at €12. Combined voice and digital plans start at €21 per agent per month on annual billing. Enterprise pricing is quoted individually.

### How many agents do I need?
The Starter plan supports 3 to 10 agents. Business and Professional plans require a minimum of 3 agents with no upper cap stated, and Professional adds 20 digital channel accounts and custom AI quality rating. Enterprise is available for global deployments with individually agreed terms.

### Does the AI actually review agent performance?
Yes. The AI assistant handles automatic quality assessment, catches mistakes in real time, translates conversations into any language, adjusts the tone of a reply, and summarises dialogues. The platform reports that automatic quality scoring covers 100% of conversations, where a human manager typically reviews at most 5%.

### What languages are supported?
NovaTalks is available in English, Russian, Azerbaijani, and Polish, with multiple language support included in all plans. The bilingual and multilingual chatbot builder lets you run bots in more than one language across every connected channel.

### NovaTalks의 월간 트래픽과 성장 추세는 어떠한가요?
NovaTalks은(는) 현재 월 5.14천회 방문을 기록 중이며, 전월 대비 트래픽 변화량은 +3.18천(성장률 +161.8%)입니다. 주요 유입 시장은 미국(점유율 69.3%)이며, 여기에는 월 직접 방문 2.18천회와 월 자연 검색 방문 —회가 포함됩니다.

### NovaTalks은(는) 무료인가요? 가격 모델은 무엇인가요?
NovaTalks은(는) 무료 체험, 유료 가격 모델로 운영됩니다. Per-agent monthly subscription with three channel configurations (digital only, voice only, or voice plus digital) and four tiers. Examples for digital only: Starter €12/agent/month billed annually (€15 monthly), Business €21 (€28 monthly), Professional €32 (€40 monthly), Enterprise quoted individually. Voice plus digital starts at €21 per agent per month annually. All plans include unlimited core functionality, multilingual support, mobile apps, the website widget, reporting, and 8x5 support; the AI assistant allows 20 requests per agent with an unlimited add-on for €6 per agent, and AI quality rating begins at the Professional tier. A free start and a 14-day trial are offered. 지원되는 결제 및 체크아웃 플랫폼에는 등록되지 않음 등이 있습니다.

### 2026년 최고의 NovaTalks 대안은 무엇인가요?
OpenAITools.app의 카테고리 트래픽과 기능 적합도를 기준으로 할 때 NovaTalks의 상위 5개 대안은 다음과 같습니다: 1. Chaport (월 145.89만회 방문); 2. Botnoi Chatbot (월 8.26만회 방문); 3. Dialpad (월 276.37만회 방문); 4. Chatbase (월 39.64만회 방문); 5. SaleWisely (월 18.77만회 방문).

### NovaTalks은(는) 어떤 플랫폼과 핵심 AI 역량을 지원하나요?
NovaTalks은(는) AI 고객 서비스, AI 챗봇, AI 세일즈 어시스턴트, AI 소셜 미디어으로 분류되며 다음 플랫폼을 지원합니다: 웹사이트. 핵심 역량 태그에는 고객 상담 플랫폼, 옴니채널 커뮤니케이션, AI 챗봇, Messenger 마케팅, 고객 지원 자동화, 빅데이터 텍스트 분석 등이 있습니다.

## 대안

| 도구 이름 | 월간 방문 수 | 가격 모델 | 비교 |
| :--- | :--- | :--- | :--- |
| [Chaport](https://openaitools.app/ko/tool/chaport-com) | 1,458,924 | 무료+유료 | [비교](https://openaitools.app/ko/compare/chaport-com-vs-novatalks) |
| [Botnoi Chatbot](https://openaitools.app/ko/tool/botnoi-ai) | 82,620 | 무료+유료 | [비교](https://openaitools.app/ko/compare/botnoi-ai-vs-novatalks) |
| [Dialpad](https://openaitools.app/ko/tool/dialpad) | 2,763,687 | 유료 | [비교](https://openaitools.app/ko/compare/dialpad-vs-novatalks) |
| [Chatbase](https://openaitools.app/ko/tool/chatbase) | 396,383 | 무료+유료, 유료 | [비교](https://openaitools.app/ko/compare/chatbase-vs-novatalks) |
| [SaleWisely](https://openaitools.app/ko/tool/salewisely) | 187,721 | 무료+유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/novatalks-vs-salewisely) |
| [Seasalt.ai](https://openaitools.app/ko/tool/seasalt-ai) | 44,941 | 가격 문의 | [비교](https://openaitools.app/ko/compare/novatalks-vs-seasalt-ai) |
| [Kapture CRM](https://openaitools.app/ko/tool/kapturecrm-com) | 561,153 | 가격 문의 | [비교](https://openaitools.app/ko/compare/kapturecrm-com-vs-novatalks) |
| [tawk.to](https://openaitools.app/ko/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 무료+유료 | [비교](https://openaitools.app/ko/compare/abdul-malik-ibrahim-jaber-hassan-vs-novatalks) |
| [Re:amaze](https://openaitools.app/ko/tool/reamaze-com) | 455,787 | 무료 체험, 유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/novatalks-vs-reamaze-com) |
| [Callbell](https://openaitools.app/ko/tool/callbell) | 487,975 | 무료+유료, 무료 체험, 유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/callbell-vs-novatalks) |
| [Omnichat](https://openaitools.app/ko/tool/omnichat-ai) | 374,124 | 가격 문의 | [비교](https://openaitools.app/ko/compare/novatalks-vs-omnichat-ai) |
| [BotPenguin](https://openaitools.app/ko/tool/botpenguin-chatbot) | 86,550 | 무료+유료 | [비교](https://openaitools.app/ko/compare/botpenguin-chatbot-vs-novatalks) |

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출처: https://openaitools.app/ko/tool/novatalks