# CX Genie

2026-11-11에 검증된 OpenAITools.app 텔레메트리에 따르면, CX Genie(cxgenie.ai)은(는) AI 챗봇에 색인된 AI 플랫폼으로 월 7.19천회 방문을 기록 중이며, 전월 대비 트래픽 변화량은 +69(+1%)입니다. 주요 지리적 시장은 베트남(트래픽 점유율 69.9%)이며, 무료+유료 가격 모델로 운영됩니다. 월간 트래픽 기준 주요 경쟁 대안으로는 Crisp (월 140.86만회 방문), Kommunicate (월 5.96만회 방문), tawk.to (월 572.68만회 방문) 등이 있습니다.

CX Genie is a no-code customer engagement platform that combines AI agents, visual workflow automation and human collaboration in one place. Teams deploy a multilingual AI chatbot across channels, deflect routine questions, manage tickets and helpdesk queues, and hand off seamlessly to live agents when a conversation needs a person.

## 주요 텔레메트리 및 사양

| 지표 | 값 |
| :--- | :--- |
| 도구 이름 | CX Genie |
| 핸들 | powered-by-chatgpt |
| Status | active |
| Origin | independent |
| Maintenance | active |
| 공식 도메인 | cxgenie.ai |
| 웹사이트 URL | https://www.cxgenie.ai |
| 카테고리 | AI 챗봇, AI 고객 서비스, AI API, AI 어시스턴트 |
| 가격 모델 | 무료+유료 |
| 월간 방문 수 | 7,187 |
| 전월 대비 트래픽 변화 | 69 |
| 전월 대비 성장률 | +1% |
| 주요 시장 | 베트남 |
| 시장 점유율 | 69.9% |
| 직접 방문 | 2,975 |
| 자연 검색 방문 | — |
| 소셜 방문 | — |
| 추천 방문 | 743 |
| 이메일 방문 | 190 |
| 리뷰 점수 | 4 |
| 저장 수 | 1 |
| 지원 플랫폼 | 웹사이트 |
| 결제 플랫폼 |  |
| 속성 | 기능: 웹사이트; 가격: 무료+유료; 가격: 가격 문의 |
| 태그 | AI 챗봇, 고객 지원 자동화, 실시간 채팅, 고객 참여, API 통합, 헬프데스크, 티켓 관리, 워크플로 자동화 |

## 개요

CX Genie is a no-code customer engagement platform that combines AI agents, visual workflow automation and human collaboration in one place. Teams deploy a multilingual AI chatbot across channels, deflect routine questions, manage tickets and helpdesk queues, and hand off seamlessly to live agents when a conversation needs a person.

## 가격 및 요금제

CX Genie uses a freemium model with transparent published tiers. The Free plan includes 1 seat and 200 conversations per month with AI agent, workflow, live chat and help desk access. Paid plans move from Starter (about $39.99/month, 5 seats, 5,000 conversations) through Team (about $89.99/month, 15 seats, 15,000 conversations) to Business (about $249.99/month, unlimited seats, white label, 60,000 conversations), with annual billing saving up to around 16%. Enterprise pricing with SAML SSO, custom AI training and a 99.9% SLA is available on request. Confirm current numbers on the official pricing page.

## 주요 기능 및 역량

- **AI agent with auto-reply:** An AI agent answers common questions around the clock in multiple languages, learning from your content and from past conversations.
- **No-code workflow builder:** A visual, no-code builder lets you design conversation paths, lead capture forms and automation without engineering help.
- **Human handover:** Route complex or unanswered questions to a human agent automatically, with notifications and a smooth AI-to-human transition.
- **Helpdesk and ticketing:** Live chat, helpdesk, ticket management, assignments and CSAT reporting keep support organized for growing teams.
- **Multi-channel and multi-brand:** Connect the same bot to websites, messaging apps and other channels, supporting multiple brands and white-label options on higher tiers.

## 주요 활용 사례

- **24/7 support automation (Customer support teams):** Deploy a multilingual bot to answer routine questions instantly and hand off the rest to agents, cutting response times around the clock.
- **Lead capture and routing (E-commerce and sales):** Qualify visitors with chat questions, capture leads and route hot prospects to the right sales owner automatically.
- **Multi-brand client support (Agencies):** Manage many client brands from one dashboard with white-label bots, shared workflows and CSAT reporting.
- **Centralized helpdesk operations (Support managers):** Organize live chat, tickets, assignments and team performance metrics in one place as support scales.

## 강점

- Genuinely no-code setup with a fast path to going live
- AI agent, workflows, live chat and ticketing in a single platform
- Automatic AI-to-human handover with notifications keeps conversations smooth
- Multilingual 24/7 replies and lead qualification reduce repetitive work
- Clear published pricing with a permanent free tier and annual discounts

## 한계

- Advanced automation and white-label features sit behind higher-priced tiers
- Small teams on the free plan are capped at 1 seat and 200 conversations per month
- Real value depends on how well you build out the knowledge base and workflows
- Very large enterprises need a custom quote for unlimited scale

## 자주 묻는 질문

### What is CX Genie?
CX Genie blends three things in one platform: an AI agent that answers customers automatically, a visual workflow builder for automation, and a helpdesk with live chat and ticket management for your human team. It is designed so AI and people work on the same conversations.

### Does CX Genie have a free plan?
Yes. There is a permanent Free plan with 1 seat and 200 conversations per month covering the AI agent, workflows, live chat and help desk. Paid plans start at around $39.99 per month for the Starter tier and scale up through Team and Business tiers, with annual billing offering savings. Verify current rates on the official pricing page.

### How does the AI learn about my business?
Your AI agent is trained on your own content such as product lists, FAQs and knowledge base articles, then refined automatically from previous conversations. It can also detect emotion and intent, collect leads and tag conversations without manual work.

### Can conversations be handed over to human agents?
Yes. Rather than letting the bot guess, CX Genie routes complex or unanswered questions to a human agent and notifies them automatically, so customers experience one continuous conversation and your team stays in control.

### What kinds of businesses use it?
It automates 24/7 multilingual replies, qualifies and routes leads, captures phone numbers and emails, and reports on team performance and CSAT. Customers commonly use it to replace several separate chatbots, ticketing and live chat tools with one platform.

### CX Genie의 월간 트래픽과 성장 추세는 어떠한가요?
CX Genie은(는) 현재 월 7.19천회 방문을 기록 중이며, 전월 대비 트래픽 변화량은 +69(성장률 +1%)입니다. 주요 유입 시장은 베트남(점유율 69.9%)이며, 여기에는 월 직접 방문 2.98천회와 월 자연 검색 방문 —회가 포함됩니다.

### CX Genie은(는) 무료인가요? 가격 모델은 무엇인가요?
CX Genie은(는) 무료+유료 가격 모델로 운영됩니다. CX Genie uses a freemium model with transparent published tiers. The Free plan includes 1 seat and 200 conversations per month with AI agent, workflow, live chat and help desk access. Paid plans move from Starter (about $39.99/month, 5 seats, 5,000 conversations) through Team (about $89.99/month, 15 seats, 15,000 conversations) to Business (about $249.99/month, unlimited seats, white label, 60,000 conversations), with annual billing saving up to around 16%. Enterprise pricing with SAML SSO, custom AI training and a 99.9% SLA is available on request. Confirm current numbers on the official pricing page. 지원되는 결제 및 체크아웃 플랫폼에는 등록되지 않음 등이 있습니다.

### 2026년 최고의 CX Genie 대안은 무엇인가요?
OpenAITools.app의 카테고리 트래픽과 기능 적합도를 기준으로 할 때 CX Genie의 상위 5개 대안은 다음과 같습니다: 1. Crisp (월 140.86만회 방문); 2. Kommunicate (월 5.96만회 방문); 3. tawk.to (월 572.68만회 방문); 4. Chaport (월 145.89만회 방문); 5. Chatling (월 5.27만회 방문).

### CX Genie은(는) 어떤 플랫폼과 핵심 AI 역량을 지원하나요?
CX Genie은(는) AI 챗봇, AI 고객 서비스, AI API, AI 어시스턴트으로 분류되며 다음 플랫폼을 지원합니다: 웹사이트. 핵심 역량 태그에는 AI 챗봇, 고객 지원 자동화, 실시간 채팅, 고객 참여, API 통합, 헬프데스크 등이 있습니다.

## 대안

| 도구 이름 | 월간 방문 수 | 가격 모델 | 비교 |
| :--- | :--- | :--- | :--- |
| [Crisp](https://openaitools.app/ko/tool/crisp-chat) | 1,408,646 | 무료 체험, 유료, 가격 문의, 무료 | [비교](https://openaitools.app/ko/compare/crisp-chat-vs-powered-by-chatgpt) |
| [Kommunicate](https://openaitools.app/ko/tool/kommunicate-3-0) | 59,582 | 무료 체험, 유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/kommunicate-3-0-vs-powered-by-chatgpt) |
| [tawk.to](https://openaitools.app/ko/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 무료+유료 | [비교](https://openaitools.app/ko/compare/abdul-malik-ibrahim-jaber-hassan-vs-powered-by-chatgpt) |
| [Chaport](https://openaitools.app/ko/tool/chaport-com) | 1,458,924 | 무료+유료 | [비교](https://openaitools.app/ko/compare/chaport-com-vs-powered-by-chatgpt) |
| [Chatling](https://openaitools.app/ko/tool/chatling) | 52,664 | 무료+유료 | [비교](https://openaitools.app/ko/compare/chatling-vs-powered-by-chatgpt) |
| [Botnoi Chatbot](https://openaitools.app/ko/tool/botnoi-ai) | 82,620 | 무료+유료 | [비교](https://openaitools.app/ko/compare/botnoi-ai-vs-powered-by-chatgpt) |
| [LiveChatAI](https://openaitools.app/ko/tool/livechatai) | 61,618 | 무료+유료, 유료 | [비교](https://openaitools.app/ko/compare/livechatai-vs-powered-by-chatgpt) |
| [FastBots.ai](https://openaitools.app/ko/tool/fastbots-ai) | 64,813 | 무료+유료, 유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/fastbots-ai-vs-powered-by-chatgpt) |
| [Wonderchat](https://openaitools.app/ko/tool/wonderchat) | 78,112 | 무료 체험 | [비교](https://openaitools.app/ko/compare/powered-by-chatgpt-vs-wonderchat) |
| [Re:amaze](https://openaitools.app/ko/tool/reamaze-com) | 455,787 | 무료 체험, 유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/powered-by-chatgpt-vs-reamaze-com) |
| [Intercom](https://openaitools.app/ko/tool/intercom-com) | 4,471,110 | 무료 체험, 유료 | [비교](https://openaitools.app/ko/compare/intercom-com-vs-powered-by-chatgpt) |
| [Desku](https://openaitools.app/ko/tool/desku) | 13,634 | 무료 체험, 유료 | [비교](https://openaitools.app/ko/compare/desku-vs-powered-by-chatgpt) |

---
출처: https://openaitools.app/ko/tool/powered-by-chatgpt