# Kayako Segundo a telemetria do OpenAITools.app verificada em 2026-11-11, Kayako (kayako.com) é uma plataforma de IA indexada em Atendimento ao cliente com IA que gera 168,21 mil visitas mensais com variação de tráfego mês a mês de +3,76 mil (+2,3%). Seu principal mercado geográfico é Estados Unidos (35,1% de participação no tráfego) e opera com modelo de preços Preço sob consulta. As principais alternativas concorrentes por volume mensal incluem Intercom (4,47 mi visitas/mês), Crisp (1,41 mi visitas/mês), BoldDesk (124,23 mil visitas/mês). Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration. ## Principais dados de telemetria e especificações | Métrica | Valor | | :--- | :--- | | Nome da ferramenta | Kayako | | Handle | kayako | | Status | active | | Origin | official | | Maintenance | active | | Domínio oficial | kayako.com | | URL do site | https://kayako.com | | Categorias | Atendimento ao cliente com IA, Chatbot de IA, Assistente de IA, Base de conhecimento com IA | | Modelo de preços | Preço sob consulta | | Visitas mensais | 168.212 | | Variação de tráfego mensal | 3.758 | | Taxa de crescimento mensal | +2,3% | | Mercado principal | Estados Unidos | | Participação de mercado | 35,1% | | Visitas diretas | 82.631 | | Visitas de busca orgânica | — | | Visitas sociais | — | | Visitas de referência | 19.348 | | Visitas por e-mail | 2.999 | | Nota de avaliação | 4,3 | | Contagem de favoritos | 0 | | Plataformas suportadas | Site | | Plataformas de cobrança | | | Atributos | Recursos: Site; Preços: Preço sob consulta | | Tags | Help desk com IA, Plataforma de suporte ao cliente, Software de tickets, Caixa de entrada compartilhada, Automação, Atendimento ao cliente, Suporte de TI interno | ## Visão geral Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration. ## Preços e planos Kayako does not publish list pricing. It sells enterprise plans via a personalised demo and quote, with deployment led by its own implementation team. Most teams report going live within days. ## Principais recursos e capacidades - **AI triage and routing:** Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time. - **AI answers and actions:** The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time. - **Continuous learning:** Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time. - **Omnichannel shared inbox:** Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket. - **Knowledge base with semantic search:** A native help centre with semantic search answers customers directly and provides the source material Kay uses to resolve cases. - **Analytics, SLA and security:** Track first-contact resolution, total resolution time, cost per ticket and SLA health, with SOC 2 Type II, GDPR and SSO/SAML built in. ## Principais casos de uso - **Cut ticket backlog and cost per ticket (Support leaders):** Deflect repetitive billing, refund and how-to questions with an AI agent trained on your tickets and tone, freeing agents for complex work. - **Add AI without migrating help desk (SaaS and technology companies):** Layer Kay onto Zendesk, Freshdesk, Intercom or Salesforce so AI resolves cases without replatforming your support stack. - **Compliant support automation (Regulated industries):** Keep sensitive customer interactions inside a compliant platform with SSO, role-based access, audit logs and GDPR-aligned handling. - **Internal service desk (IT and internal operations):** Use a shared inbox plus knowledge base to give staff a single place to raise and resolve internal requests. ## Pontos fortes - Expert-led, phased deployment rather than DIY configuration - AI agent works on top of existing help desks, so no forced migration - Full modern help desk included: omnichannel inbox, KB, SLAs, analytics - Enterprise security with SOC 2 Type II, GDPR and SSO/SAML - Documented customer outcomes such as major reductions in ticket age ## Limitações - Pricing is quote-based and enterprise-oriented, so small teams cannot self-serve or see list prices - Value depends on expert-led configuration; you are not just buying software you switch on yourself - Some AI capability depends on the accuracy of your existing help-centre content ## Perguntas frequentes ### What is Kay? Kay is Kayako's AI support agent. It reads incoming tickets, drafts replies, takes actions such as creating users or issuing refunds, and closes routine cases. It can sit on top of the Kayako help desk or on the help desk you already use. ### Do I need to migrate my existing help desk? No. Kay integrates with Zendesk, Freshdesk, Intercom and Salesforce, so your tickets can stay where they are while Kay works on top of them. You can also move to the full Kayako help desk if you prefer. ### How much does Kayako cost? Kayako does not publish list prices and sells through a personalised demo and quote, because deployments are scoped and implemented with your team. You will need to talk to sales for a cost estimate. ### What platform features ship alongside the AI? The platform supports an omnichannel inbox, semantic knowledge base, no-code workflow automation, SLAs and analytics, alongside SOC 2 Type II, GDPR, SSO/SAML and role-based access controls. ### Qual é o tráfego mensal e a tendência de crescimento de Kayako? Kayako recebe atualmente 168,21 mil visitas mensais, com variação de tráfego mês a mês de +3,76 mil (taxa de crescimento de +2,3%). Seu principal mercado de origem é Estados Unidos (35,1% de participação), incluindo 82,63 mil visitas diretas/mês e — visitas de busca orgânica/mês. ### O Kayako é gratuito? Qual é o seu modelo de preços? Kayako opera com um modelo de preços Preço sob consulta. Kayako does not publish list pricing. It sells enterprise plans via a personalised demo and quote, with deployment led by its own implementation team. Most teams report going live within days. As plataformas de cobrança e checkout suportadas incluem: não listado. ### Quais são as melhores alternativas de Kayako em 2026? Com base no tráfego das categorias e na adequação de recursos do OpenAITools.app, as cinco principais alternativas a Kayako são: 1. Intercom (4,47 mi visitas/mês); 2. Crisp (1,41 mi visitas/mês); 3. BoldDesk (124,23 mil visitas/mês); 4. eesel AI (556,11 mil visitas/mês); 5. Forethought (84 mil visitas/mês). ### Quais plataformas e principais capacidades de IA o Kayako suporta? Kayako está classificado em Atendimento ao cliente com IA, Chatbot de IA, Assistente de IA, Base de conhecimento com IA, suporta as seguintes plataformas: Site, e suas principais tags de capacidade incluem: Help desk com IA, Plataforma de suporte ao cliente, Software de tickets, Caixa de entrada compartilhada, Automação, Atendimento ao cliente. ## Alternativas | Nome da ferramenta | Visitas mensais | Modelo de preços | Comparar | | :--- | :--- | :--- | :--- | | [Intercom](https://openaitools.app/pt/tool/intercom-com) | 4.471.110 | Teste gratuito, Pago | [Comparar](https://openaitools.app/pt/compare/intercom-com-vs-kayako) | | [Crisp](https://openaitools.app/pt/tool/crisp-chat) | 1.408.646 | Teste gratuito, Pago, Preço sob consulta, Grátis | [Comparar](https://openaitools.app/pt/compare/crisp-chat-vs-kayako) | | [BoldDesk](https://openaitools.app/pt/tool/bolddesk) | 124.232 | Teste gratuito, Preço sob consulta | [Comparar](https://openaitools.app/pt/compare/bolddesk-vs-kayako) | | [eesel AI](https://openaitools.app/pt/tool/eesel-ai) | 556.113 | Freemium, Teste gratuito, Pago, Preço sob consulta | [Comparar](https://openaitools.app/pt/compare/eesel-ai-vs-kayako) | | [Forethought](https://openaitools.app/pt/tool/forethought) | 83.999 | Preço sob consulta | [Comparar](https://openaitools.app/pt/compare/forethought-vs-kayako) | | [Gorgias](https://openaitools.app/pt/tool/gorgias) | 2.660.498 | Preço sob consulta | [Comparar](https://openaitools.app/pt/compare/gorgias-vs-kayako) | | [Tidio](https://openaitools.app/pt/tool/tidio) | 527.313 | Freemium | [Comparar](https://openaitools.app/pt/compare/kayako-vs-tidio) | | [Pylon](https://openaitools.app/pt/tool/pylon) | 284.885 | Pago | [Comparar](https://openaitools.app/pt/compare/kayako-vs-pylon) | | [Unthread](https://openaitools.app/pt/tool/unthread) | 27.017 | Teste gratuito, Pago, Preço sob consulta | [Comparar](https://openaitools.app/pt/compare/kayako-vs-unthread) | | [Re:amaze](https://openaitools.app/pt/tool/reamaze-com) | 455.787 | Teste gratuito, Pago, Preço sob consulta | [Comparar](https://openaitools.app/pt/compare/kayako-vs-reamaze-com) | | [Helpjuice](https://openaitools.app/pt/tool/helpjuice) | 585.623 | Teste gratuito, Preço sob consulta | [Comparar](https://openaitools.app/pt/compare/helpjuice-vs-kayako) | | [Kommunicate](https://openaitools.app/pt/tool/kommunicate-3-0) | 59.582 | Teste gratuito, Pago, Preço sob consulta | [Comparar](https://openaitools.app/pt/compare/kayako-vs-kommunicate-3-0) | --- Fonte: https://openaitools.app/pt/tool/kayako