# Aide

According to OpenAITools.app telemetry verified on 2026-11-11, Aide (aide.app) is an AI platform indexed under AI Customer Service generating 9.98K monthly visits with a month-over-month traffic delta of -113 (-1.1%). Its primary geographic market is Canada (48% traffic share), and it operates on a Free Trial, Paid, Contact for Pricing pricing model. Top competing alternatives by monthly volume include DigitalGenius (59.27K visits/mo), Gorgias (2.66M visits/mo), Richpanel (384.35K visits/mo).

AI customer service agent that resolves orders, refunds and returns for ecommerce brands

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | Aide |
| Handle | aide |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Official Domain | aide.app |
| Website URL | https://aide.app |
| Categories | AI Customer Service, AI Chatbot, Large Language Models (LLMs), AI Agent |
| Pricing Model | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 9,983 |
| MoM Traffic Change | -113 |
| MoM Growth Rate | -1.1% |
| Primary Market | Canada |
| Market Share | 48% |
| Direct Visits | 4,006 |
| Organic Search Visits | — |
| Social Visits | — |
| Referral Visits | 1,025 |
| Email Visits | 327 |
| Review Score | 4.1 |
| Saved Count | 0 |
| Supported Platforms | Website |
| Billing Platforms |  |
| Attributes | Features: Website; Pricing: Free Trial; Pricing: Paid; Pricing: Contact for Pricing |
| Tags | AI customer support, Customer service automation, AI chatbot, Topic detection, Agent assistance, Workflow automation, Customer insights |

## Overview

Aide is an AI customer service platform aimed at ecommerce teams, with deep Shopify integration at its core. Instead of only drafting polite answers, Aide's AI agent can act: once a shopper verifies their order, the agent can cancel it, issue a refund, change a shipping address, remove an unshipped item or start a return within the store's own rules and return window. That makes it closer to a support teammate than a scripted chatbot.

It is designed to fit whatever stack a brand already has. Teams that live in Zendesk, Gorgias or Front keep those tools and let Aide draft replies as internal notes, step in once an inbox goes live, and write topic classifications back as tags. Teams that want a single system can run Aide Helpdesk as the inbox and Aide Chat on the storefront and website, with email forwarding or Gmail connected alongside it.

Control is the other half of the product. Every support topic carries an AI level that the team chooses — AI Agent, Drafts or None — and new topics start at Drafts so a human confirms before anything happens. Refunds require teammate approval by default and large refunds require an Owner or Admin, while an audit log records who approved what. The company advertises a 76%+ AI resolution rate and a free entry tier.

## Pricing & Plans

Free plan with 150 AI replies a month and no card; Starter $39/mo (1,000 AI replies), Pro $149/mo (4,000), Scale $499/mo (15,000), Enterprise custom for 50,000+. Extra replies bill per reply with a monthly cap; human replies are always free and there are no seat fees.

## Key Features & Capabilities

- **AI agent with real order actions:** After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
- **Works inside Zendesk, Gorgias and Front:** Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
- **Standalone helpdesk and chat:** Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
- **Per-topic AI levels and approvals:** Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.
- **Live tracking and shopper help:** Order tracking pulls from UPS, FedEx and Shopify carriers, and the agent can show product cards with add-to-cart to help shoppers buy.

## Primary Use Cases

- **Deflect repetitive order questions (Ecommerce support lead):** Let the agent handle where-is-my-order, address change and cancellation requests end to end, so the team focuses on genuinely tricky conversations.
- **Run returns and refunds within policy (Shopify operations manager):** Encode your return window and excluded tags so the agent starts returns correctly and routes refund approvals to the right teammates.
- **Add AI without migrating tools (CX team on Gorgias or Zendesk):** Keep the existing helpdesk and let Aide draft replies on tickets, then go live on selected inboxes when quality is proven.
- **Launch support with no upfront cost (Founder or small team):** Start on the free plan with helpdesk, website chat and Shopify order lookups before committing to a paid tier.

## Strengths

- Genuinely action-capable agent for Shopify orders, not just answer drafting
- Runs inside Zendesk, Gorgias and Front, so no painful helpdesk migration
- Free tier includes every feature and covers up to 2 team members
- Granular per-topic AI levels and refund approvals keep humans in control

## Limitations

- Optimized for ecommerce and Shopify, so fit is weaker for non-commerce support
- Extra AI replies are billed per reply once the included volume is used
- Omnichannel coverage is narrower than enterprise-first helpdesk suites

## Frequently Asked Questions

### Does Aide replace my helpdesk?
It can, or it can work alongside one. You can run Aide Helpdesk and Aide Chat as a standalone system, or keep Zendesk, Gorgias or Front and let Aide draft inside them. Helpdesk connectors are available on every plan, including Free.

### Can the AI actually refund or cancel an order?
Yes, after the shopper verifies the order. Aide can cancel, refund, change the shipping address, remove an unshipped item and start a return within the rules your team sets. Refunds need teammate approval by default, and large refunds need an Owner or Admin.

### How many AI replies do the plans include?
Free includes 150 AI replies a month, Starter 1,000, Pro 4,000 and Scale 15,000. Extra replies bill at your plan rate up to a monthly cap, after which AI pauses rather than dropping customer messages. Your team's own replies are never counted.

### Is there a free trial?
There is a free plan with no card required, and every paid plan includes a 7-day free trial.

### What counts as an AI reply?
Each customer message that Aide wrote a reply or draft for counts once, including drafts Copilot writes for teammates and Aide Superintelligence answers. Order lookups and edits inside a reply do not count separately, and internal notes never count.

### What is Aide's monthly traffic and growth trend?
Aide currently receives 9.98K monthly visits, with a month-over-month traffic change of -113 (-1.1% growth rate). Its primary source market is Canada (48% share), including 4.01K direct visits/mo and — organic search visits/mo.

### Is Aide free? What is its pricing model?
Aide operates on a Free Trial, Paid, Contact for Pricing pricing model. Free plan with 150 AI replies a month and no card; Starter $39/mo (1,000 AI replies), Pro $149/mo (4,000), Scale $499/mo (15,000), Enterprise custom for 50,000+. Extra replies bill per reply with a monthly cap; human replies are always free and there are no seat fees. Supported billing and checkout platforms include: not listed.

### What are the best Aide alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to Aide are: 1. DigitalGenius (59.27K visits/mo); 2. Gorgias (2.66M visits/mo); 3. Richpanel (384.35K visits/mo); 4. Siena AI (45.59K visits/mo); 5. tawk.to (5.73M visits/mo).

### Which platforms and core AI capabilities does Aide support?
Aide is classified under AI Customer Service, AI Chatbot, Large Language Models (LLMs), AI Agent, supports the following platforms: Website, and its core capability tags include: AI customer support, Customer service automation, AI chatbot, Topic detection, Agent assistance, Workflow automation.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [DigitalGenius](https://openaitools.app/tool/digitalgenius) | 59,266 | Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-digitalgenius) |
| [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-gorgias) |
| [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-richpanel) |
| [Siena AI](https://openaitools.app/tool/siena-ai) | 45,593 | Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-siena-ai) |
| [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | Freemium | [Compare](https://openaitools.app/compare/abdul-malik-ibrahim-jaber-hassan-vs-aide) |
| [Yuma](https://openaitools.app/tool/yuma) | 31,264 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-yuma) |
| [Permut](https://openaitools.app/tool/permut) | 3,105 | Freemium | [Compare](https://openaitools.app/compare/aide-vs-permut) |
| [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-reamaze-com) |
| [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | Free Trial, Paid | [Compare](https://openaitools.app/compare/aide-vs-intercom-help) |
| [Tidio](https://openaitools.app/tool/tidio) | 527,313 | Freemium | [Compare](https://openaitools.app/compare/aide-vs-tidio) |
| [Hiver](https://openaitools.app/tool/hiver) | 140,328 | Freemium, Free Trial, Paid, Free | [Compare](https://openaitools.app/compare/aide-vs-hiver) |
| [Forethought](https://openaitools.app/tool/forethought) | 83,999 | Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-forethought) |

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Source: https://openaitools.app/tool/aide