# Crisp

According to OpenAITools.app telemetry verified on 2026-11-11, Crisp (crisp.chat) is an AI platform indexed under AI Chatbot generating 1.41M monthly visits with a month-over-month traffic delta of +21.04K (+1.5%). Its primary geographic market is France (12.2% traffic share), and it operates on a Free Trial, Paid, Contact for Pricing, Free pricing model. Top competing alternatives by monthly volume include Intercom (2.76M visits/mo), Tidio (527.31K visits/mo), tawk.to (5.73M visits/mo).

AI-first customer support platform with a shared inbox built in

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | Crisp |
| Handle | crisp-chat |
| Status | active |
| Origin | official |
| Maintenance | active |
| Official Domain | crisp.chat |
| Website URL | https://crisp.chat |
| Categories | AI Chatbot, AI Knowledge Base, AI Customer Service, AI CRM |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free |
| Monthly Visits | 1,408,646 |
| MoM Traffic Change | 21,042 |
| MoM Growth Rate | +1.5% |
| Primary Market | France |
| Market Share | 12.2% |
| Direct Visits | 1,154,066 |
| Organic Search Visits | — |
| Social Visits | — |
| Referral Visits | 58,345 |
| Email Visits | 58,054 |
| Review Score | 4.6 |
| Saved Count | 0 |
| Supported Platforms | Website |
| Billing Platforms | paddle |
| Attributes | Features: Website; Pricing: Free Trial; Pricing: Paid; Pricing: Contact for Pricing; Pricing: Free |
| Tags | Business Messaging, Customer Support, Live Chat, CRM, Chatbot, Knowledge Base, Omnichannel, Automation, Team Inbox, Ticketing System |

## Overview

Crisp started as a live chat widget and grew into a full customer support suite. Conversations from a website widget, email, WhatsApp, Messenger, Instagram, and other channels all land in one collaborative inbox that agents can share, assign, and manage together. Alongside the inbox sit a help center for self-service articles, a lightweight support CRM that stores customer data and past interactions, and analytics that track team performance.

The centerpiece now is the AI layer. You train an AI agent on the content you already have — public pages, help articles, PDFs — and then build a workflow in a no-code builder or from a template library. That workflow can be deployed to any connected channel, and you can review every exchange to refine answers that fell short. Crisp positions this as a way to automate roughly half of routine inquiries so humans handle the cases that matter.

Crisp is built by a French company and emphasizes European data handling, with a status page, extensive integrations, and a developer hub for teams that want to extend the platform further. It serves companies of many sizes, from small businesses to larger support organizations.

## Pricing & Plans

Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers.

## Key Features & Capabilities

- **Omnichannel shared inbox:** Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
- **No-code AI agents:** Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
- **Knowledge base and help center:** Publish branded help articles so customers can resolve common questions without contacting support.
- **Support CRM:** Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
- **Analytics and automations:** Track daily support metrics, then automate internal routing and repetitive tasks with no-code workflows.

## Primary Use Cases

- **Scale without adding headcount (Support team):** Let an AI agent resolve routine questions around the clock while agents focus on complex, high-value cases.
- **Consolidate scattered channels (E-commerce business):** Bring WhatsApp, Instagram, email, and website chat into one inbox so nothing is missed during peak periods.
- **Qualify leads automatically (Sales team):** Use chatbots and AI workflows to engage visitors, answer product questions, and route qualified leads to reps.
- **Launch professional support quickly (Small business owner):** Add a chat widget and a help center in minutes without building a custom support stack.

## Strengths

- One platform covering chat, email, and social messaging rather than several disconnected tools
- No-code AI agent builder makes automation accessible without engineering help
- Free tier and a no-card trial let small teams start without upfront cost
- European company with a public status page and a developer hub for custom work

## Limitations

- The breadth of features can take time to configure for a first-time setup
- Advanced AI capabilities and analytics sit behind higher-priced plans
- Some social channels depend on third-party platform policies and API limits

## Frequently Asked Questions

### Which channels does Crisp support?
The website chat widget, email, WhatsApp, Messenger, Instagram, and a range of other messaging channels, all routed into one shared inbox.

### How does the AI agent get trained?
Crisp can crawl your website automatically, and you can also import PDFs and write knowledge base articles to feed it.

### Is there a free plan?
Yes, Crisp offers a free tier alongside paid plans, plus a 14-day free trial that unlocks all features without requiring a card.

### Can developers extend it?
Yes. There is a developer hub, chat SDK, and integrations, so teams can build custom AI agents and connect Crisp to their own systems.

### What is Crisp's monthly traffic and growth trend?
Crisp currently receives 1.41M monthly visits, with a month-over-month traffic change of +21.04K (+1.5% growth rate). Its primary source market is France (12.2% share), including 1.15M direct visits/mo and — organic search visits/mo.

### Is Crisp free? What is its pricing model?
Crisp operates on a Free Trial, Paid, Contact for Pricing, Free pricing model. Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. Supported billing and checkout platforms include: paddle.

### What are the best Crisp alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to Crisp are: 1. Intercom (2.76M visits/mo); 2. Tidio (527.31K visits/mo); 3. tawk.to (5.73M visits/mo); 4. Respond.io (1.61M visits/mo); 5. Richpanel (384.35K visits/mo).

### Which platforms and core AI capabilities does Crisp support?
Crisp is classified under AI Chatbot, AI Knowledge Base, AI Customer Service, AI CRM, supports the following platforms: Website, and its core capability tags include: Business Messaging, Customer Support, Live Chat, CRM, Chatbot, Knowledge Base.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | Free Trial, Paid | [Compare](https://openaitools.app/compare/crisp-chat-vs-intercom-help) |
| [Tidio](https://openaitools.app/tool/tidio) | 527,313 | Freemium | [Compare](https://openaitools.app/compare/crisp-chat-vs-tidio) |
| [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | Freemium | [Compare](https://openaitools.app/compare/abdul-malik-ibrahim-jaber-hassan-vs-crisp-chat) |
| [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | Freemium | [Compare](https://openaitools.app/compare/crisp-chat-vs-respond-io) |
| [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/crisp-chat-vs-richpanel) |
| [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/crisp-chat-vs-reamaze-com) |
| [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | Freemium | [Compare](https://openaitools.app/compare/chaport-com-vs-crisp-chat) |
| [BoldDesk](https://openaitools.app/tool/bolddesk) | 124,232 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/bolddesk-vs-crisp-chat) |
| [Kommunicate](https://openaitools.app/tool/kommunicate-3-0) | 59,582 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/crisp-chat-vs-kommunicate-3-0) |
| [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | Freemium, Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/crisp-chat-vs-eesel-ai) |

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Source: https://openaitools.app/tool/crisp-chat