# Luminous CRM

According to OpenAITools.app telemetry verified on 2026-11-11, Luminous CRM (luminouscrm.com) is an AI platform indexed under AI CRM (ranked #92 globally) generating 221 monthly visits with a month-over-month traffic delta of +211 (+2,110%). Its primary geographic market is India (100% traffic share), and it operates on a Paid pricing model. Top competing alternatives by monthly volume include Notbot (470.47K visits/mo), WADeck - AI Driven WhatsApp CRM (7.1K visits/mo), ChatDaddy (7.94K visits/mo).

Turn WhatsApp chats into customers with campaigns, a shared inbox and a grounded AI agent

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | Luminous CRM |
| Handle | luminouscrm-com |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Official Domain | luminouscrm.com |
| Website URL | https://luminouscrm.com |
| Categories | AI CRM, AI Chatbot, AI Marketing, AI Sales, AI Customer Service, AI Advertising |
| Pricing Model | Paid |
| Monthly Visits | 221 |
| MoM Traffic Change | 211 |
| MoM Growth Rate | +2,110% |
| Primary Market | India |
| Market Share | 100% |
| Direct Visits | 86 |
| Organic Search Visits | 0 |
| Social Visits | 0 |
| Referral Visits | 21 |
| Email Visits | 7 |
| Review Score | 4 |
| Saved Count | 0 |
| Supported Platforms | Website |
| Billing Platforms | stripe |
| Attributes | Features: Website; Pricing: Paid |
| Tags | WhatsApp CRM, WhatsApp Business API, AI Chatbot, Bulk Messaging, Live Chat, Ecommerce, Customer Support, Marketing Automation |

## Overview

Luminous CRM gives a WhatsApp number the structure of a full CRM. Broadcast campaigns let you reach an unlimited contact list with approved templates, personalised from each contact record, scheduled ahead of time and retried automatically. Live counters show sent, delivered, read, replied and failed totals per recipient, so you can see exactly how a send performed. Because everything runs on the official WhatsApp Business Platform, template approval, the 24-hour window, marketing opt-outs and rate limits are enforced before a message leaves the workspace.

On the service side, one WhatsApp number becomes a shared support desk for the whole team. Agents can claim, take over and transfer conversations, canned replies and a shared media library sit in the composer, and every hand-off is recorded. In-chat WhatsApp Forms collect sign-ups, surveys and bookings without sending customers elsewhere, and answers flow straight into a client database that builds itself from new chats, with tags, custom attributes and CSV import/export.

The included AI agent is trained exclusively on material you upload, whether documents, question-and-answer pairs or web pages, and answers 24/7 from that content alone so it does not invent prices or promises. You can set its role, tone, reply length and business hours, connect Google Sheets, MCP servers or your own APIs, and hand off to a human the moment a customer asks. It is built by Luminous Technologies in Kampala, Uganda, and sold as one flat plan with unlimited seats, contacts, messages and forms.

## Pricing & Plans

One paid plan: Pro at UGX 200,000 per month (billed quarterly at UGX 600,000, or yearly at the same effective monthly rate), covering unlimited team members, contacts, messages, campaigns and WhatsApp Forms plus 2,000 AI replies a month. A 7-day free trial unlocks every feature with evaluation limits (500 contacts, 500 messages, 3 campaigns, 3 seats, 2 forms, 100 AI replies) and needs no card. An Enterprise tier adds onboarding, custom integrations, SSO, audit logs and SLA-backed support at custom pricing. WhatsApp conversation charges are billed by Meta directly to your own account and are not resold or marked up.

## Key Features & Capabilities

- **Broadcast campaigns to unlimited contacts:** Send approved templates to your entire list, personalise from the contact record, schedule sends, add up to three automatic retries, and watch delivered, read and replied counts update live per recipient.
- **Document-grounded AI agent:** Upload documents, Q&A pairs and web pages and the agent answers 24/7 from that material alone, with configurable tone, reply length and business hours, plus human hand-off on request.
- **Shared team inbox:** Run one WhatsApp number as a team desk where agents claim, take over and transfer chats, with every hand-off recorded, canned replies and a shared media library in the composer.
- **Self-building client database:** Every new conversation becomes a contact record automatically, enriched with tags and custom attributes, importable and exportable via CSV.
- **In-chat WhatsApp Forms and integrations:** Sign-ups, surveys and bookings are filled in without leaving the chat, while Google Sheets, MCP servers, your own APIs and signed webhooks connect the platform to your stack.

## Primary Use Cases

- **Order updates, offers and support at scale (E-commerce and retail teams):** Send delivery notifications, promotions and re-engagement offers to an unlimited list while handling inbound order questions in the same shared inbox.
- **Run WhatsApp campaigns for multiple clients (Marketing agencies):** Manage client numbers, broadcast approved templates and report on delivered, read and replied rates without per-seat costs eating into margins.
- **Compliant alerts, reminders and admissions (Banking, healthcare and education providers):** Deliver secure alerts, appointment reminders and admission updates using template approval and rate limits enforced by the platform.
- **One number as a shared support desk (Support and sales teams):** Claim, transfer and track conversations across the team, automate first-line answers with an AI agent and hand off to a person when needed.

## Strengths

- Flat pricing with unlimited seats, contacts, messages and forms removes per-seat and usage-meter surprises
- AI agent answers only from your own uploaded documents, reducing invented prices or promises
- Runs on the official WhatsApp Business Platform with template approval, 24-hour window and opt-out rules enforced in-product
- Transparent billing: Meta conversation charges are billed directly to your account and shown per campaign category

## Limitations

- WhatsApp conversation fees from Meta are separate from the subscription and vary by country and category
- The AI agent is capped at 2,000 replies per month on Pro, with packs needed beyond that
- The product is focused on WhatsApp only rather than multi-channel messaging

## Frequently Asked Questions

### Is Luminous CRM built on the official WhatsApp Business API?
Yes. It runs your number on the official WhatsApp Business Platform, in line with Meta's rules, so template approval, the 24-hour window, marketing opt-outs and rate limits are enforced before anything sends.

### How much does Luminous CRM cost?
The Pro plan is UGX 200,000 a month, billed quarterly at UGX 600,000 or yearly at the same effective monthly rate, and includes unlimited seats, contacts, messages and forms plus 2,000 AI replies. Enterprise pricing is custom.

### Is there a free trial?
Yes, a 7-day free trial with no card required unlocks every feature under evaluation limits: 500 contacts, 500 messages, 3 campaigns, 3 team seats, 2 WhatsApp Forms and 100 AI replies.

### Do I need my own AI account or pay Meta separately?
No separate AI account or API key is needed, since the agent runs on Luminous CRM's model credentials. WhatsApp conversation charges, however, are billed by Meta directly to your own account and are not resold or marked up.

### What is Luminous CRM's monthly traffic and growth trend?
Luminous CRM currently receives 221 monthly visits, with a month-over-month traffic change of +211 (+2,110% growth rate). Its primary source market is India (100% share), including 86 direct visits/mo and 0 organic search visits/mo.

### Is Luminous CRM free? What is its pricing model?
Luminous CRM operates on a Paid pricing model. One paid plan: Pro at UGX 200,000 per month (billed quarterly at UGX 600,000, or yearly at the same effective monthly rate), covering unlimited team members, contacts, messages, campaigns and WhatsApp Forms plus 2,000 AI replies a month. A 7-day free trial unlocks every feature with evaluation limits (500 contacts, 500 messages, 3 campaigns, 3 seats, 2 forms, 100 AI replies) and needs no card. An Enterprise tier adds onboarding, custom integrations, SSO, audit logs and SLA-backed support at custom pricing. WhatsApp conversation charges are billed by Meta directly to your own account and are not resold or marked up. Supported billing and checkout platforms include: stripe.

### What are the best Luminous CRM alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to Luminous CRM are: 1. Notbot (470.47K visits/mo); 2. WADeck - AI Driven WhatsApp CRM (7.1K visits/mo); 3. ChatDaddy (7.94K visits/mo); 4. Callbell (487.98K visits/mo); 5. AiSensy (811.79K visits/mo).

### Which platforms and core AI capabilities does Luminous CRM support?
Luminous CRM is classified under AI CRM, AI Chatbot, AI Marketing, AI Sales, supports the following platforms: Website, and its core capability tags include: WhatsApp CRM, WhatsApp Business API, AI Chatbot, Bulk Messaging, Live Chat, Ecommerce.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [Notbot](https://openaitools.app/tool/notbot) | 470,467 | Freemium, Free Trial, Paid | [Compare](https://openaitools.app/compare/luminouscrm-com-vs-notbot) |
| [WADeck - AI Driven WhatsApp CRM](https://openaitools.app/tool/wadeck-ai-driven-whatsapp-crm) | 7,096 | Freemium, Free Trial, Paid | [Compare](https://openaitools.app/compare/luminouscrm-com-vs-wadeck-ai-driven-whatsapp-crm) |
| [ChatDaddy](https://openaitools.app/tool/chatdaddy-tech) | 7,935 | Freemium, Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/chatdaddy-tech-vs-luminouscrm-com) |
| [Callbell](https://openaitools.app/tool/callbell) | 487,975 | Freemium, Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/callbell-vs-luminouscrm-com) |
| [AiSensy](https://openaitools.app/tool/aisensy) | 811,787 | Freemium | [Compare](https://openaitools.app/compare/aisensy-vs-luminouscrm-com) |
| [Mumble](https://openaitools.app/tool/mumble) | 5,108 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/luminouscrm-com-vs-mumble) |
| [SendWo](https://openaitools.app/tool/sendwo) | 44,236 | Freemium, Free Trial | [Compare](https://openaitools.app/compare/luminouscrm-com-vs-sendwo) |
| [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | Freemium | [Compare](https://openaitools.app/compare/luminouscrm-com-vs-respond-io) |
| [Salesmate CRM](https://openaitools.app/tool/salesmate-io) | 103,676 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/luminouscrm-com-vs-salesmate-io) |
| [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | Free Trial, Paid, Contact for Pricing, Free | [Compare](https://openaitools.app/compare/crisp-chat-vs-luminouscrm-com) |
| [Wabo.ai](https://openaitools.app/tool/wabo-ai) | 1,044 | Contact for Pricing, Free | [Compare](https://openaitools.app/compare/luminouscrm-com-vs-wabo-ai) |
| [Brevo](https://openaitools.app/tool/brevo) | 6,527,382 | Freemium | [Compare](https://openaitools.app/compare/brevo-vs-luminouscrm-com) |

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Source: https://openaitools.app/tool/luminouscrm-com