# Permut

According to OpenAITools.app telemetry verified on 2026-11-11, Permut (permut.com) is an AI platform indexed under AI Agent generating 3.11K monthly visits with a month-over-month traffic delta of +1.23K (+65.5%). Its primary geographic market is Spain (100% traffic share), and it operates on a Freemium pricing model. Top competing alternatives by monthly volume include Gorgias (2.66M visits/mo), Aide (9.98K visits/mo), DigitalGenius (59.27K visits/mo).

AI agents that resolve ecommerce support across every channel

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | Permut |
| Handle | permut |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Official Domain | permut.com |
| Website URL | https://permut.com |
| Categories | AI Agent, AI Customer Service, AI Chatbot, AI Assistant, AI Marketing, AI Sales Assistant |
| Pricing Model | Freemium |
| Monthly Visits | 3,105 |
| MoM Traffic Change | 1,229 |
| MoM Growth Rate | +65.5% |
| Primary Market | Spain |
| Market Share | 100% |
| Direct Visits | 1,252 |
| Organic Search Visits | — |
| Social Visits | — |
| Referral Visits | 332 |
| Email Visits | 91 |
| Review Score | 4.2 |
| Saved Count | 0 |
| Supported Platforms | Website |
| Billing Platforms |  |
| Attributes | Features: Website; Pricing: Freemium |
| Tags | AI Agents, Customer Engagement, Customer Feedback, Voice of Customer (VoC), NPS, CSAT, Churn Detection, Omnichannel, CRM Integration, POS Integration, AI Analytics, Real-time Insights, Customer Loyalty, Automated Customer Service, AI Platform, Business Growth, Customer Retention |

## Overview

Permut is positioned as an operating system for building and running AI agents at scale in ecommerce. Agents are configured with natural-language instructions, business rules and real workflows, then deployed through trigger events and webhooks, goals, conditions and actions. The same agent runs on your website, web app, WhatsApp, Instagram and email so customers get a consistent experience regardless of channel.

The platform places heavy emphasis on control. You can define guardrails around tone, resolution priorities and data protection, monitor live conversations, and adjust behaviour as you learn. Permut then turns every interaction into structured insight about intent, friction and revenue opportunity, giving teams a feedback loop they can act on rather than a black box.

Permut markets itself on measurable outcomes. Published customer stories cite a 43% resolution rate with a mobility brand, +20% CSAT with a property company, over 1,000 qualified leads for a telecom client, a 74% resolution rate in the first week with a retail brand, and more than 500 hours per month saved for a streetwear label. An optional outbound add-on lets brands send proactive marketing and utility messages, billed per outbound conversation.

## Pricing & Plans

Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model.

## Key Features & Capabilities

- **Brand-aligned agent setup:** Describe brand tone, business rules and resolution priorities in plain language, then let the agent apply them consistently across every reply.
- **Visual workflow builder:** Trigger events or webhooks, define goals, evaluate conditions and execute automations with a no-code logic layer on top of the conversation.
- **Omnichannel deployment:** Run one agent across website widget, web app, WhatsApp, Instagram and email, connected to your existing stack through webhooks and MCP.
- **Visibility and control:** Monitor live conversations, apply guardrails and tune behaviour over time, with full transparency into what the agent is doing.
- **Insight analytics:** Every interaction is transformed into structured data about intent, friction and revenue opportunities, so support becomes a growth signal.

## Primary Use Cases

- **Automate order tracking and WISMO queries (Ecommerce support team):** Let the agent verify an order and answer 'where is my order' instantly instead of queueing a human ticket.
- **Process returns and cancellations (Operations manager):** Handle high volumes of returns and cancellations automatically while keeping policy and brand tone consistent.
- **Qualify and route leads (Sales team lead):** Qualify inbound leads via WhatsApp, capture context, and hand a prepared conversation to the sales or call centre team.
- **Measure customer satisfaction and churn signals (Head of CX):** Use structured insight from every interaction to spot friction and revenue opportunities and improve the overall experience.

## Strengths

- Agents are designed specifically for ecommerce jobs like order tracking, returns and cancellations
- Runs on web, WhatsApp, Instagram and email from a single agent definition
- Guardrails and monitoring keep brand voice and data protection under control
- Turns every conversation into structured insight on intent and revenue
- Published customer metrics substantiate resolution rate and CSAT gains

## Limitations

- Pricing is in credits (one credit = one inbound conversation), which can be hard to map to headcount budgets up front
- Small brands with very low conversation volume may not use the included credits fully
- Higher-tier governance features like multi-account and version control are gated to top plans

## Frequently Asked Questions

### What does Permut actually do?
Permut builds AI agents for ecommerce customer service. They handle order tracking, returns, cancellations and routine inquiries across web, in-app chat, WhatsApp, Instagram and email, and turn every interaction into structured insights.

### How is pricing structured?
Plans are priced by inbound conversation volume, where one credit equals one inbound conversation. A Business tier covers 400 inbound conversations per month and a Growth tier covers 1,400, with custom volume above that. Yearly billing saves 20%.

### Can I control what the AI agent says?
Yes. You can set guardrails in natural language to keep tone on brand, prioritise resolution, and prevent the agent from exposing personal data. You also monitor conversations and adjust behaviour over time.

### What kind of results do customers report?
Permut reports outcomes such as a 43% and 74% resolution rate for ecommerce clients, a +20% CSAT result for a property management company, and more than 500 hours per month saved for a premium streetwear brand.

### What is Permut's monthly traffic and growth trend?
Permut currently receives 3.11K monthly visits, with a month-over-month traffic change of +1.23K (+65.5% growth rate). Its primary source market is Spain (100% share), including 1.25K direct visits/mo and — organic search visits/mo.

### Is Permut free? What is its pricing model?
Permut operates on a Freemium pricing model. Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model. Supported billing and checkout platforms include: not listed.

### What are the best Permut alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to Permut are: 1. Gorgias (2.66M visits/mo); 2. Aide (9.98K visits/mo); 3. DigitalGenius (59.27K visits/mo); 4. Siena AI (45.59K visits/mo); 5. Intercom (4.47M visits/mo).

### Which platforms and core AI capabilities does Permut support?
Permut is classified under AI Agent, AI Customer Service, AI Chatbot, AI Assistant, supports the following platforms: Website, and its core capability tags include: AI Agents, Customer Engagement, Customer Feedback, Voice of Customer (VoC), NPS, CSAT.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | Contact for Pricing | [Compare](https://openaitools.app/compare/gorgias-vs-permut) |
| [Aide](https://openaitools.app/tool/aide) | 9,983 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-permut) |
| [DigitalGenius](https://openaitools.app/tool/digitalgenius) | 59,266 | Contact for Pricing | [Compare](https://openaitools.app/compare/digitalgenius-vs-permut) |
| [Siena AI](https://openaitools.app/tool/siena-ai) | 45,593 | Contact for Pricing | [Compare](https://openaitools.app/compare/permut-vs-siena-ai) |
| [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | Free Trial, Paid | [Compare](https://openaitools.app/compare/intercom-com-vs-permut) |
| [Octocom](https://openaitools.app/tool/octocom) | 68,116 | Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/octocom-vs-permut) |
| [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | Freemium | [Compare](https://openaitools.app/compare/chaport-com-vs-permut) |
| [Yuma](https://openaitools.app/tool/yuma) | 31,264 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/permut-vs-yuma) |
| [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/permut-vs-richpanel) |
| [YourGPT](https://openaitools.app/tool/yourgpt-chatbot) | 158,089 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/permut-vs-yourgpt-chatbot) |
| [bestchat.com](https://openaitools.app/tool/bestchat-com) | 4,860 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/bestchat-com-vs-permut) |
| [Jarvis AI](https://openaitools.app/tool/jarvis-ai) | 288,425 | Freemium | [Compare](https://openaitools.app/compare/jarvis-ai-vs-permut) |

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Source: https://openaitools.app/tool/permut