# CX Genie

According to OpenAITools.app telemetry verified on 2026-11-11, CX Genie (cxgenie.ai) is an AI platform indexed under AI Chatbot generating 7.19K monthly visits with a month-over-month traffic delta of +69 (+1%). Its primary geographic market is Vietnam (69.9% traffic share), and it operates on a Freemium pricing model. Top competing alternatives by monthly volume include Crisp (1.41M visits/mo), Kommunicate (59.58K visits/mo), tawk.to (5.73M visits/mo).

Automate customer support with AI agents, workflows and live chat

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | CX Genie |
| Handle | powered-by-chatgpt |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Official Domain | cxgenie.ai |
| Website URL | https://www.cxgenie.ai |
| Categories | AI Chatbot, AI Customer Service, AI API, AI Assistant |
| Pricing Model | Freemium |
| Monthly Visits | 7,187 |
| MoM Traffic Change | 69 |
| MoM Growth Rate | +1% |
| Primary Market | Vietnam |
| Market Share | 69.9% |
| Direct Visits | 2,975 |
| Organic Search Visits | — |
| Social Visits | — |
| Referral Visits | 743 |
| Email Visits | 190 |
| Review Score | 4 |
| Saved Count | 1 |
| Supported Platforms | Website |
| Billing Platforms |  |
| Attributes | Features: Website; Pricing: Freemium; Pricing: Contact for Pricing |
| Tags | AI chatbot, Customer support automation, Live chat, Customer engagement, API integration, Help desk, Ticket management, Workflow automation |

## Overview

CX Genie is a next-generation AI platform for customer engagement, built around the idea that modern support should be a blend of AI agents, automated workflows and human teamwork rather than a single chatbot bolted onto a website. It sets up quickly: you create an AI agent, connect your knowledge and channels, and go live without writing code.

The AI agent provides 24/7 multilingual auto-replies, qualifies and routes leads, and adjusts as you feed it more product and FAQ content. Behind it sits a visual workflow builder for automation, plus emotion and intent detection, lead forms, auto-tagging and feedback collection. When a question exceeds the bot's confidence, CX Genie hands the conversation to a human agent with an automatic notification, so customers never hit a dead end.

For support operations, the platform doubles as a helpdesk with live chat, ticket management, seat assignment and CSAT reporting. Customers frequently describe replacing several separate tools, such as flow builders, ticketing systems and chatbot platforms, with one subscription, and the site cites more than 100,000 users across e-commerce, agencies and support teams.

## Pricing & Plans

CX Genie uses a freemium model with transparent published tiers. The Free plan includes 1 seat and 200 conversations per month with AI agent, workflow, live chat and help desk access. Paid plans move from Starter (about $39.99/month, 5 seats, 5,000 conversations) through Team (about $89.99/month, 15 seats, 15,000 conversations) to Business (about $249.99/month, unlimited seats, white label, 60,000 conversations), with annual billing saving up to around 16%. Enterprise pricing with SAML SSO, custom AI training and a 99.9% SLA is available on request. Confirm current numbers on the official pricing page.

## Key Features & Capabilities

- **AI agent with auto-reply:** An AI agent answers common questions around the clock in multiple languages, learning from your content and from past conversations.
- **No-code workflow builder:** A visual, no-code builder lets you design conversation paths, lead capture forms and automation without engineering help.
- **Human handover:** Route complex or unanswered questions to a human agent automatically, with notifications and a smooth AI-to-human transition.
- **Helpdesk and ticketing:** Live chat, helpdesk, ticket management, assignments and CSAT reporting keep support organized for growing teams.
- **Multi-channel and multi-brand:** Connect the same bot to websites, messaging apps and other channels, supporting multiple brands and white-label options on higher tiers.

## Primary Use Cases

- **24/7 support automation (Customer support teams):** Deploy a multilingual bot to answer routine questions instantly and hand off the rest to agents, cutting response times around the clock.
- **Lead capture and routing (E-commerce and sales):** Qualify visitors with chat questions, capture leads and route hot prospects to the right sales owner automatically.
- **Multi-brand client support (Agencies):** Manage many client brands from one dashboard with white-label bots, shared workflows and CSAT reporting.
- **Centralized helpdesk operations (Support managers):** Organize live chat, tickets, assignments and team performance metrics in one place as support scales.

## Strengths

- Genuinely no-code setup with a fast path to going live
- AI agent, workflows, live chat and ticketing in a single platform
- Automatic AI-to-human handover with notifications keeps conversations smooth
- Multilingual 24/7 replies and lead qualification reduce repetitive work
- Clear published pricing with a permanent free tier and annual discounts

## Limitations

- Advanced automation and white-label features sit behind higher-priced tiers
- Small teams on the free plan are capped at 1 seat and 200 conversations per month
- Real value depends on how well you build out the knowledge base and workflows
- Very large enterprises need a custom quote for unlimited scale

## Frequently Asked Questions

### What is CX Genie?
CX Genie blends three things in one platform: an AI agent that answers customers automatically, a visual workflow builder for automation, and a helpdesk with live chat and ticket management for your human team. It is designed so AI and people work on the same conversations.

### Does CX Genie have a free plan?
Yes. There is a permanent Free plan with 1 seat and 200 conversations per month covering the AI agent, workflows, live chat and help desk. Paid plans start at around $39.99 per month for the Starter tier and scale up through Team and Business tiers, with annual billing offering savings. Verify current rates on the official pricing page.

### How does the AI learn about my business?
Your AI agent is trained on your own content such as product lists, FAQs and knowledge base articles, then refined automatically from previous conversations. It can also detect emotion and intent, collect leads and tag conversations without manual work.

### Can conversations be handed over to human agents?
Yes. Rather than letting the bot guess, CX Genie routes complex or unanswered questions to a human agent and notifies them automatically, so customers experience one continuous conversation and your team stays in control.

### What kinds of businesses use it?
It automates 24/7 multilingual replies, qualifies and routes leads, captures phone numbers and emails, and reports on team performance and CSAT. Customers commonly use it to replace several separate chatbots, ticketing and live chat tools with one platform.

### What is CX Genie's monthly traffic and growth trend?
CX Genie currently receives 7.19K monthly visits, with a month-over-month traffic change of +69 (+1% growth rate). Its primary source market is Vietnam (69.9% share), including 2.98K direct visits/mo and — organic search visits/mo.

### Is CX Genie free? What is its pricing model?
CX Genie operates on a Freemium pricing model. CX Genie uses a freemium model with transparent published tiers. The Free plan includes 1 seat and 200 conversations per month with AI agent, workflow, live chat and help desk access. Paid plans move from Starter (about $39.99/month, 5 seats, 5,000 conversations) through Team (about $89.99/month, 15 seats, 15,000 conversations) to Business (about $249.99/month, unlimited seats, white label, 60,000 conversations), with annual billing saving up to around 16%. Enterprise pricing with SAML SSO, custom AI training and a 99.9% SLA is available on request. Confirm current numbers on the official pricing page. Supported billing and checkout platforms include: not listed.

### What are the best CX Genie alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to CX Genie are: 1. Crisp (1.41M visits/mo); 2. Kommunicate (59.58K visits/mo); 3. tawk.to (5.73M visits/mo); 4. Chaport (1.46M visits/mo); 5. Chatling (52.66K visits/mo).

### Which platforms and core AI capabilities does CX Genie support?
CX Genie is classified under AI Chatbot, AI Customer Service, AI API, AI Assistant, supports the following platforms: Website, and its core capability tags include: AI chatbot, Customer support automation, Live chat, Customer engagement, API integration, Help desk.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | Free Trial, Paid, Contact for Pricing, Free | [Compare](https://openaitools.app/compare/crisp-chat-vs-powered-by-chatgpt) |
| [Kommunicate](https://openaitools.app/tool/kommunicate-3-0) | 59,582 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/kommunicate-3-0-vs-powered-by-chatgpt) |
| [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | Freemium | [Compare](https://openaitools.app/compare/abdul-malik-ibrahim-jaber-hassan-vs-powered-by-chatgpt) |
| [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | Freemium | [Compare](https://openaitools.app/compare/chaport-com-vs-powered-by-chatgpt) |
| [Chatling](https://openaitools.app/tool/chatling) | 52,664 | Freemium | [Compare](https://openaitools.app/compare/chatling-vs-powered-by-chatgpt) |
| [Botnoi Chatbot](https://openaitools.app/tool/botnoi-ai) | 82,620 | Freemium | [Compare](https://openaitools.app/compare/botnoi-ai-vs-powered-by-chatgpt) |
| [LiveChatAI](https://openaitools.app/tool/livechatai) | 61,618 | Freemium, Paid | [Compare](https://openaitools.app/compare/livechatai-vs-powered-by-chatgpt) |
| [FastBots.ai](https://openaitools.app/tool/fastbots-ai) | 64,813 | Freemium, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/fastbots-ai-vs-powered-by-chatgpt) |
| [Wonderchat](https://openaitools.app/tool/wonderchat) | 78,112 | Free Trial | [Compare](https://openaitools.app/compare/powered-by-chatgpt-vs-wonderchat) |
| [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/powered-by-chatgpt-vs-reamaze-com) |
| [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | Free Trial, Paid | [Compare](https://openaitools.app/compare/intercom-com-vs-powered-by-chatgpt) |
| [Desku](https://openaitools.app/tool/desku) | 13,634 | Free Trial, Paid | [Compare](https://openaitools.app/compare/desku-vs-powered-by-chatgpt) |

---
Source: https://openaitools.app/tool/powered-by-chatgpt