# Sweepr

According to OpenAITools.app telemetry verified on 2026-11-11, Sweepr (sweepr.com) is an AI platform indexed under AI Customer Service generating 821 monthly visits with a month-over-month traffic delta of -3.6K (-81.4%). Its primary geographic market is India (100% traffic share), and it operates on a Contact for Pricing pricing model. Top competing alternatives by monthly volume include Intercom (4.47M visits/mo), Kapture CRM (561.15K visits/mo), Hiver (140.33K visits/mo).

Agentic digital care platform for telecom and ISP customer journeys

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | Sweepr |
| Handle | sweepr-com |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Official Domain | sweepr.com |
| Website URL | https://sweepr.com |
| Categories | AI Customer Service, No-Code&Low-Code, AI Workflow, AI Assistant |
| Pricing Model | Contact for Pricing |
| Monthly Visits | 821 |
| MoM Traffic Change | -3,603 |
| MoM Growth Rate | -81.4% |
| Primary Market | India |
| Market Share | 100% |
| Direct Visits | 327 |
| Organic Search Visits | — |
| Social Visits | — |
| Referral Visits | 80 |
| Email Visits | 25 |
| Review Score | 4.1 |
| Saved Count | 0 |
| Supported Platforms | Website |
| Billing Platforms |  |
| Attributes | Features: Website; Pricing: Contact for Pricing |
| Tags | AI-Powered Customer Care, Digital Customer Experience, Customer Journey Orchestration, No-Code Platform, Personalized Customer Service, Telecommunications, Customer Satisfaction, Digital Transformation |

## Overview

Sweepr tackles what it calls the care paradox facing telcos: rigid legacy systems that cannot adapt versus opaque AI that operators cannot trust. The platform's answer is a hybrid agentic engine that blends LLM-driven adaptability with telco-domain heuristics, so journeys can shift in real time when a subscriber behaves unexpectedly, while accuracy, tone and compliance remain observable and controllable. Joumneys are authored once and flow across app, web, chat and IVR so subscribers keep their context instead of repeating themselves at every handoff.

The platform is organised around common service journeys rather than generic ticket types: internet, TV and smart-home troubleshooting; billing and account support; onboarding and activation; outage management; and retention and win-back. Around those it layers safety and governance features including SOC2 and GDPR-aligned compliance, hallucination guardrails, real-time monitoring of tone and accuracy, and human-in-the-loop escalation exactly where it is needed.

Sweepr targets Tier 1 operators and service providers, and publishes operational claims from its deployments such as call deflection, digital containment and engagement metrics, with a named Tier 1 reference. The company announced it was acquired by Plume, which positions Sweepr within a broader AI-orchestrated customer experience platform for ISPs globally. Commercial terms are not published; interested teams book a fit review or discovery call.

## Pricing & Plans

Pricing is not published. Sweepr offers a discovery or fit-review call and quotes enterprise and carrier agreements on request, listed as contact for pricing.

## Key Features & Capabilities

- **Omni-channel journey orchestration:** Author a journey once and let subscribers move between app, web, chat and IVR without losing context or starting over at each handoff.
- **Hybrid agentic engine:** Combines LLM adaptability with telco-grounded rules so new intents can be deployed in days rather than months, while remaining observable.
- **Carrier-grade safety and compliance:** Built-in SOC2, GDPR and telco regulatory alignment, hallucination guardrails, and human-in-the-loop escalation at the moments that need it.
- **Subscriber journey playbooks:** Pre-built flows for troubleshooting, billing and account support, onboarding and activation, outage management, and retention or win-back.
- **Real-time observability:** Monitor tone, accuracy and business impact continuously, with transparency into why the system made a particular decision.

## Primary Use Cases

- **Digital containment programmes (Telco or ISP CX leader):** Raise seamless digital containment and reduce inbound call volume by resolving connectivity, TV and smart-home issues before they reach an agent.
- **Cross-channel troubleshooting (Support operations manager):** Let subscribers diagnose and fix internet, TV or smart-home problems through guided journeys that continue across web, app and chat.
- **At-risk subscriber saves (Retention team):** Turn churn-risk moments into loyalty-building interactions with proactive outreach and contextual offers embedded in the care journey.
- **Governed AI in regulated care (Compliance and risk officer):** Deploy LLM-driven conversations with domain grounding, guardrails, auditability and human escalation for a regulated environment.

## Strengths

- Purpose-built for telecom and ISP care rather than adapted from generic support software
- Hybrid engine balances LLM flexibility with deterministic, telco-grounded reliability
- Design once and reuse across app, web, chat and IVR keeps context intact
- Strong emphasis on observability, compliance and human escalation

## Limitations

- No public pricing; you must go through a sales and scoping process
- Designed for operators and large service providers, so it is heavyweight for small teams
- Value depends on integration with existing BSS, IVR and CRM systems

## Frequently Asked Questions

### What kind of company is Sweepr built for?
Sweepr targets communication service providers — telecom operators, broadband and ISP, television and smart-home providers — including Tier 1 carriers. It is enterprise software rather than a self-serve tool for small businesses.

### Does Sweepr replace human agents?
Sweepr's positioning is resolution rather than mere deflection: it handles journeys digitally and escalates to human agents at exactly the points where they are needed, via human-in-the-loop controls.

### How much does Sweepr cost?
Pricing is not published. Sweepr invites teams to a short fit review or discovery call and then quotes based on scope, so cost depends on the deployment.

### Was Sweepr acquired?
Yes. Sweepr has announced that it was acquired by Plume, which frames the platform as part of a wider AI-orchestrated customer experience offering for ISPs globally.

### What is Sweepr's monthly traffic and growth trend?
Sweepr currently receives 821 monthly visits, with a month-over-month traffic change of -3.6K (-81.4% growth rate). Its primary source market is India (100% share), including 327 direct visits/mo and — organic search visits/mo.

### Is Sweepr free? What is its pricing model?
Sweepr operates on a Contact for Pricing pricing model. Pricing is not published. Sweepr offers a discovery or fit-review call and quotes enterprise and carrier agreements on request, listed as contact for pricing. Supported billing and checkout platforms include: not listed.

### What are the best Sweepr alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to Sweepr are: 1. Intercom (4.47M visits/mo); 2. Kapture CRM (561.15K visits/mo); 3. Hiver (140.33K visits/mo); 4. Kore.ai (143.33K visits/mo); 5. Botnoi Chatbot (82.62K visits/mo).

### Which platforms and core AI capabilities does Sweepr support?
Sweepr is classified under AI Customer Service, No-Code&Low-Code, AI Workflow, AI Assistant, supports the following platforms: Website, and its core capability tags include: AI-Powered Customer Care, Digital Customer Experience, Customer Journey Orchestration, No-Code Platform, Personalized Customer Service, Telecommunications.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | Free Trial, Paid | [Compare](https://openaitools.app/compare/intercom-com-vs-sweepr-com) |
| [Kapture CRM](https://openaitools.app/tool/kapturecrm-com) | 561,153 | Contact for Pricing | [Compare](https://openaitools.app/compare/kapturecrm-com-vs-sweepr-com) |
| [Hiver](https://openaitools.app/tool/hiver) | 140,328 | Freemium, Free Trial, Paid, Free | [Compare](https://openaitools.app/compare/hiver-vs-sweepr-com) |
| [Kore.ai](https://openaitools.app/tool/kore-ai) | 143,328 | Contact for Pricing | [Compare](https://openaitools.app/compare/kore-ai-vs-sweepr-com) |
| [Botnoi Chatbot](https://openaitools.app/tool/botnoi-ai) | 82,620 | Freemium | [Compare](https://openaitools.app/compare/botnoi-ai-vs-sweepr-com) |
| [Verloop](https://openaitools.app/tool/ai-chatbot) | 79,345 | Contact for Pricing | [Compare](https://openaitools.app/compare/ai-chatbot-vs-sweepr-com) |
| [BotPenguin](https://openaitools.app/tool/botpenguin-chatbot) | 86,550 | Freemium | [Compare](https://openaitools.app/compare/botpenguin-chatbot-vs-sweepr-com) |
| [Tidio](https://openaitools.app/tool/tidio) | 527,313 | Freemium | [Compare](https://openaitools.app/compare/sweepr-com-vs-tidio) |
| [[24]7.ai](https://openaitools.app/tool/247-inc-com) | 273,001 | Contact for Pricing | [Compare](https://openaitools.app/compare/247-inc-com-vs-sweepr-com) |
| [Kommunicate](https://openaitools.app/tool/kommunicate-3-0) | 59,582 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/kommunicate-3-0-vs-sweepr-com) |
| [Lindy](https://openaitools.app/tool/lindy) | 323,329 | Freemium, Contact for Pricing | [Compare](https://openaitools.app/compare/lindy-vs-sweepr-com) |
| [Ushur](https://openaitools.app/tool/ushur) | 8,105 | Contact for Pricing | [Compare](https://openaitools.app/compare/sweepr-com-vs-ushur) |

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Source: https://openaitools.app/tool/sweepr-com