# Viqal

According to OpenAITools.app telemetry verified on 2026-11-11, Viqal (viqal.com) is an AI platform indexed under AI Chatbot generating 5.27K monthly visits with a month-over-month traffic delta of +4.73K (+870.2%). Its primary geographic market is Global (— traffic share), and it operates on a Paid pricing model. Top competing alternatives by monthly volume include HiJiffy (96.65K visits/mo), Enso Connect (364.16K visits/mo), HostBuddy AI (30.39K visits/mo).

Automate guest messaging and upselling on WhatsApp

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | Viqal |
| Handle | viqal |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Official Domain | viqal.com |
| Website URL | https://www.viqal.com |
| Categories | AI Chatbot, AI Assistant, AI Customer Service, AI Sales Assistant, AI Travel |
| Pricing Model | Paid |
| Monthly Visits | 5,268 |
| MoM Traffic Change | 4,725 |
| MoM Growth Rate | +870.2% |
| Primary Market | Global |
| Market Share | — |
| Direct Visits | 1,576 |
| Organic Search Visits | — |
| Social Visits | — |
| Referral Visits | 626 |
| Email Visits | 276 |
| Review Score | 4.2 |
| Saved Count | 2 |
| Supported Platforms | Website |
| Billing Platforms |  |
| Attributes | Features: Website; Pricing: Paid |
| Tags | AI Virtual Concierge, Hotel Automation, Guest Communication, WhatsApp for Hotels, Upselling, Customer Service, Hotel Chatbot, Digital Check-in |

## Overview

Viqal is a guest messaging platform built specifically for hotels, with WhatsApp at its centre. Its AI concierge fields the questions that arrive constantly — is breakfast included, when is check-in, what time does the restaurant open — and answers them instantly, in the guest's own language, without a staff member typing a reply. When a question has revenue attached, such as a request about breakfast, the AI can present the upgrade in the conversation and take the booking through.

Around that core, Viqal adds the tooling hotels actually need to run messaging at scale. A shared team inbox lets human staff take over any conversation the AI should not finish alone, WhatsApp campaign tools drive pre-arrival and post-stay messaging, tasks ensure front-desk follow-ups do not slip, and review management helps convert stays into reputation. Integration with property management systems including Oracle Opera Cloud, Mews, Cloudbeds and Protel means the AI works from real reservation data rather than generic answers.

The company reports hotels in more than 15 countries, with published customer quotes citing both time savings and increased ancillary revenue. Access typically starts with a demo or a free trial, and detailed plan pricing is provided during the sales conversation rather than published openly.

## Pricing & Plans

Paid with a free trial. Viqal is listed as a paid platform that offers a free trial and a bookable live demo. Detailed tier pricing is not published openly on the website, so costs are confirmed during a demo or a quote request.

## Key Features & Capabilities

- **AI Concierge:** An AI assistant answers common guest questions around the clock on WhatsApp, covering arrival details, facilities, breakfast and more.
- **Upselling Automation:** Automated, AI-driven offers — such as adding breakfast to a booking — presented in the conversation at the right moment.
- **Team Inbox:** Human agents and the AI share one inbox so staff can step into any conversation without losing context.
- **Campaigns and Tasks:** Proactive WhatsApp messaging for pre-arrival, mid-stay and post-stay communication, plus task assignment and review management.
- **PMS Integrations:** Connects to Oracle Opera Cloud, Mews, Cloudbeds, Protel and others so responses reflect real reservation and rate data.

## Primary Use Cases

- **Handle guest enquiries 24/7 (Hotel Front Desk):** Let the AI handle routine arrival questions, parking, breakfast and facilities queries on WhatsApp so the front desk can focus on guests in front of them.
- **Increase upsell revenue (Revenue Manager):** Offer breakfast, spa, late checkout and other add-ons inside the conversation and capture more ancillary revenue per stay.
- **Run pre-arrival and post-stay campaigns (Guest Experience Team):** Send pre-arrival instructions, mid-stay tips and post-stay requests automatically, keeping each guest informed without manual messaging.
- **Centralise communication across properties (Multi-property Group):** Use the shared inbox and task tools so any team member can pick up a conversation, and fold review management into the same workflow.

## Strengths

- Purpose-built for hotels, with guest-messaging language and flows that generic chatbots lack
- Answers guests 24/7 in their own language on WhatsApp, the channel they already use
- Upselling is handled inside the guest conversation, turning routine questions into revenue
- Team inbox lets staff seamlessly take over from the AI when a situation needs a human
- Real PMS integrations including Opera Cloud, Mews, Cloudbeds and Protel

## Limitations

- Pricing is not fully published on the site, so you need a demo or quote to know the real cost
- Results depend on how completely your PMS and WhatsApp Business setup are connected
- Some automation value is only realized if staff adopt the inbox workflow alongside the AI concierge
- Multi-language quality can vary for less common guest languages

## Frequently Asked Questions

### What is Viqal?
Viqal is a guest messaging automation platform for hotels. Its AI concierge answers guest questions on WhatsApp, handles upselling such as breakfast or spa add-ons, and works alongside a team inbox, campaign tools, task management and review management.

### Is there a free trial?
Yes. The site offers a free trial alongside a live demo, and mentions a 10-minute demo video for a quick overview.

### How much does Viqal cost?
Viqal is categorized as a paid platform with a free trial. Detailed plan pricing is not published openly on the site, so you would need to ask for a quote during a demo.

### Which systems does Viqal integrate with?
Viqal integrates with hotel PMS and property systems including Oracle Opera Cloud, Mews, Cloudbeds and Protel, among others, so it can act on real reservation data.

### Which hotels use Viqal?
Ai4hotels reports customers in 15+ countries and publishes case quotes, such as a hotel citing time savings and doubled spa revenue, which is typical of the finance-focused positioning the platform markets.

### What is Viqal's monthly traffic and growth trend?
Viqal currently receives 5.27K monthly visits, with a month-over-month traffic change of +4.73K (+870.2% growth rate). Its primary source market is Global (— share), including 1.58K direct visits/mo and — organic search visits/mo.

### Is Viqal free? What is its pricing model?
Viqal operates on a Paid pricing model. Paid with a free trial. Viqal is listed as a paid platform that offers a free trial and a bookable live demo. Detailed tier pricing is not published openly on the website, so costs are confirmed during a demo or a quote request. Supported billing and checkout platforms include: not listed.

### What are the best Viqal alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to Viqal are: 1. HiJiffy (96.65K visits/mo); 2. Enso Connect (364.16K visits/mo); 3. HostBuddy AI (30.39K visits/mo); 4. Chaport (1.46M visits/mo); 5. Callbell (487.98K visits/mo).

### Which platforms and core AI capabilities does Viqal support?
Viqal is classified under AI Chatbot, AI Assistant, AI Customer Service, AI Sales Assistant, supports the following platforms: Website, and its core capability tags include: AI Virtual Concierge, Hotel Automation, Guest Communication, WhatsApp for Hotels, Upselling, Customer Service.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [HiJiffy](https://openaitools.app/tool/hijiffy-com) | 96,651 | Contact for Pricing | [Compare](https://openaitools.app/compare/hijiffy-com-vs-viqal) |
| [Enso Connect](https://openaitools.app/tool/ensoconnect-com) | 364,163 | Contact for Pricing | [Compare](https://openaitools.app/compare/ensoconnect-com-vs-viqal) |
| [HostBuddy AI](https://openaitools.app/tool/hostbuddy-ai) | 30,393 | Free Trial, Paid | [Compare](https://openaitools.app/compare/hostbuddy-ai-vs-viqal) |
| [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | Freemium | [Compare](https://openaitools.app/compare/chaport-com-vs-viqal) |
| [Callbell](https://openaitools.app/tool/callbell) | 487,975 | Freemium, Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/callbell-vs-viqal) |
| [SaleWisely](https://openaitools.app/tool/salewisely) | 187,721 | Freemium, Contact for Pricing | [Compare](https://openaitools.app/compare/salewisely-vs-viqal) |
| [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | Freemium | [Compare](https://openaitools.app/compare/abdul-malik-ibrahim-jaber-hassan-vs-viqal) |
| [EZContact](https://openaitools.app/tool/ezcontact) | 3,888 | Paid | [Compare](https://openaitools.app/compare/ezcontact-vs-viqal) |
| [Landbot AI](https://openaitools.app/tool/landbot-ai) | 91,588 | Freemium, Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/landbot-ai-vs-viqal) |
| [Tidio](https://openaitools.app/tool/tidio) | 527,313 | Freemium | [Compare](https://openaitools.app/compare/tidio-vs-viqal) |
| [Wasapi](https://openaitools.app/tool/wasapi-io) | 58,485 | Free Trial, Paid | [Compare](https://openaitools.app/compare/viqal-vs-wasapi-io) |
| [Doko AI](https://openaitools.app/tool/doko-ai) | 3,683 | Free Trial, Paid | [Compare](https://openaitools.app/compare/doko-ai-vs-viqal) |

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Source: https://openaitools.app/tool/viqal