# Lang (by Capacity) 依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，Lang (by Capacity)（lang.ai）是收錄於資料分析 AI 的 AI 平台，每月產生 453 次造訪，月流量變化量為 -268（-37.2%）。其主要地理市場為巴西（流量佔比 41.3%），並採用付費定價模式。依每月流量計算的主要競爭替代方案包括 Level AI（每月 5.05萬次造訪），unitQ（每月 1.46萬次造訪），Hex（每月 78.27萬次造訪）。 Lang.ai is a conversation intelligence layer that turns customer conversations into structured insight. Now part of Capacity, it uses AI agents to analyse chat, voice, SMS and helpdesk data, surface trends and escalation drivers, and build executive-ready dashboards automatically. ## 主要觀測資料與規格 | 指標 | 數值 | | :--- | :--- | | 工具名稱 | Lang (by Capacity) | | 代稱 | lang-ai | | Status | active | | Origin | independent | | Maintenance | active | | 官方網域 | lang.ai | | 網站網址 | https://lang.ai | | 分類 | 資料分析 AI, AI Agent, AI 資料探勘, Large Language Models (LLMs) | | 定價模式 | 付費 | | 每月造訪次數 | 453 | | 月流量變化 | -268 | | 月成長率 | -37.2% | | 主要市場 | 巴西 | | 市佔率 | 41.3% | | 直接造訪 | 182 | | 自然搜尋造訪 | 0 | | 社群造訪 | 0 | | 推薦流量造訪 | 44 | | 電子郵件造訪 | 12 | | 評論分數 | 4.1 | | 收藏數 | 0 | | 支援平台 | 網站 | | 帳務平台 | | | 屬性 | 功能: 網站; 價格: 付費 | | 標籤 | AI 智慧代理, 非結構化資料, 資料工程, Snowflake, 留客率, 轉換, NPS, 交叉銷售, 客戶互動, 可付諸行動的洞察, 資料分析, 商業價值, 資料分析 | ## 總覽 Lang.ai is a conversation intelligence layer that turns customer conversations into structured insight. Now part of Capacity, it uses AI agents to analyse chat, voice, SMS and helpdesk data, surface trends and escalation drivers, and build executive-ready dashboards automatically. ## 價格與方案 Paid via custom quote. Lang's capabilities are now delivered as part of the Capacity platform, priced per engagement through a demo request rather than published tiers. ## 關鍵功能與能力 - **Natural-language insight queries:** Ask questions about customer interactions in plain English and get answers instantly, without manual reporting or complex analysis. - **Executive-ready dashboards:** Turn live customer interaction data into presentation-ready dashboards and share them with stakeholders on a recurring schedule. - **Unified data intelligence:** Unlike siloed tools, the Assistant sits on top of your voice, chat, SMS and helpdesk ecosystem for a 360-degree view of ticket metadata, workflow performance and bot usage. - **Interaction intelligence:** Uncover trends, escalation drivers and performance insights across every customer conversation, at scale. - **Part of the Capacity platform:** As part of Capacity, Lang's analytics feed Auto QA, CSAT scoring, interaction summaries and agent coaching. ## 主要使用情境 - **Understand every interaction at scale (Customer experience leader):** Replace manual reporting with a live view of trends, escalation drivers and performance across every customer conversation. - **Automate QA and CSAT scoring (Quality assurance manager):** Use Lang's analytics for Auto QA, CSAT scoring and interaction summaries, and to identify where agents need coaching. - **Automate executive reporting (Operations analyst):** Build dashboards from live interaction data and share them with stakeholders on a recurring schedule without analyst effort. - **Find retention and cross-sell signals (Retention and conversion owner):** Mine unstructured data for escalation drivers and satisfaction signals to head off churn and improve retention. ## 優勢 - Plain-English querying removes reliance on analysts and manual reporting - Draws on voice, chat, SMS and helpdesk data for a genuine 360-degree view - Automatic dashboards suit recurring executive reporting - Backed by Capacity's 20,000+ customer platform and 250+ integrations - Fits naturally into Auto QA, CSAT and agent-coaching workflows ## 限制 - Lang AI is no longer sold as a standalone product; it is now part of Capacity's broader platform - Pricing is quote-based and not published, which slows evaluation - Deepest value is realised by teams already running Capacity or similar helpdesk stacks - Rolling out conversation intelligence across all channels takes setup and data hygiene work ## 常見問題 ### Is Lang AI still available as a standalone product? No. Lang AI's technology has been absorbed into Capacity's AI-powered support automation platform. The lang.ai domain now forwards to capacity.com/lang, where the conversation intelligence features are documented and sold as part of Capacity. ### How does the interaction intelligence feature work? You ask questions about customer interactions in plain English and the Assistant answers using your voice, chat, SMS and helpdesk data, replacing manual reporting and ad-hoc analysis. ### What data sources does it use? Lang draws on voice, chat, SMS and helpdesk data to give a 360-degree view of ticket metadata, workflow performance and bot usage. In the Capacity platform this sits alongside 250+ integrations and AI knowledge orchestration. ### What can I do with the conversation data? In the Capacity context, Lang's analytics power Auto QA, CSAT scoring, interaction summaries and agent coaching, while the broader platform adds AI agents, real-time agent assist and outbound campaigns. ### Lang (by Capacity) 的每月流量與成長趨勢為何？ Lang (by Capacity) 目前每月有 453 次造訪，月流量變化為 -268（成長率 -37.2%）。其主要來源市場為巴西（佔比 41.3%），其中包含每月 182 次直接造訪與每月 0 次自然搜尋造訪。 ### Lang (by Capacity) 是免費的嗎？其定價模式為何？ Lang (by Capacity) 採用付費定價模式。Paid via custom quote. Lang's capabilities are now delivered as part of the Capacity platform, priced per engagement through a demo request rather than published tiers. 支援的帳務與結帳平台包括：未列出。 ### 2026 年最佳的 Lang (by Capacity) 替代方案有哪些？ 依據 OpenAITools.app 的分類流量與功能契合度，Lang (by Capacity) 的前五大替代方案為：1. Level AI（每月 5.05萬次造訪）; 2. unitQ（每月 1.46萬次造訪）; 3. Hex（每月 78.27萬次造訪）; 4. Gong – 營收 AI 作業系統（每月 233.78萬次造訪）; 5. Adapt（每月 3.15萬次造訪）。 ### Lang (by Capacity) 支援哪些平台與核心 AI 能力？ Lang (by Capacity) 分類於資料分析 AI, AI Agent, AI 資料探勘, Large Language Models (LLMs)，支援以下平台：網站，其核心能力標籤包括：AI 智慧代理, 非結構化資料, 資料工程, Snowflake, 留客率, 轉換。 ## 替代方案 | 工具名稱 | 每月造訪次數 | 定價模式 | 比較 | | :--- | :--- | :--- | :--- | | [Level AI](https://openaitools.app/tw/tool/level-ai) | 50,549 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/lang-ai-vs-level-ai) | | [unitQ](https://openaitools.app/tw/tool/unitq-gpt) | 14,628 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/lang-ai-vs-unitq-gpt) | | [Hex](https://openaitools.app/tw/tool/hex-tech) | 782,737 | 免費增值、免費試用、付費、需聯絡報價、免費 | [比較](https://openaitools.app/tw/compare/hex-tech-vs-lang-ai) | | [Gong – 營收 AI 作業系統](https://openaitools.app/tw/tool/gong-io) | 2,337,769 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/gong-io-vs-lang-ai) | | [Adapt](https://openaitools.app/tw/tool/adapt) | 31,479 | 免費增值、免費試用 | [比較](https://openaitools.app/tw/compare/adapt-vs-lang-ai) | | [Salesforce Agentforce（原 Einstein）](https://openaitools.app/tw/tool/salesforce-einstein) | 111,910,743 | 免費增值 | [比較](https://openaitools.app/tw/compare/lang-ai-vs-salesforce-einstein) | | [Speak AI](https://openaitools.app/tw/tool/speakai-co) | 173,614 | 免費增值、免費試用、付費 | [比較](https://openaitools.app/tw/compare/lang-ai-vs-speakai-co) | | [Enterpret](https://openaitools.app/tw/tool/enterpret) | 51,665 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/enterpret-vs-lang-ai) | | [Clay](https://openaitools.app/tw/tool/clay-2-0) | 1,267,465 | 免費增值、免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/clay-2-0-vs-lang-ai) | | [Wren AI](https://openaitools.app/tw/tool/wren-ai-cloud) | 34,444 | 免費增值、免費試用、需聯絡報價、免費 | [比較](https://openaitools.app/tw/compare/lang-ai-vs-wren-ai-cloud) | | [PandasAI](https://openaitools.app/tw/tool/pandas-ai) | 6,613 | 免費增值 | [比較](https://openaitools.app/tw/compare/lang-ai-vs-pandas-ai) | | [Kapture CRM](https://openaitools.app/tw/tool/kapturecrm-com) | 561,153 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/kapturecrm-com-vs-lang-ai) | --- 來源：https://openaitools.app/tw/tool/lang-ai