# Rallied 依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，Rallied（rallied.ai）是收錄於 AI Agent 的 AI 平台，每月產生 215 次造訪，月流量變化量為 -1974（-90.2%）。其主要地理市場為全球（流量佔比 —），並採用付費定價模式。依每月流量計算的主要競爭替代方案包括 Kayako（每月 16.82萬次造訪），Intercom（每月 447.11萬次造訪），Gorgias（每月 266.05萬次造訪）。 Rallied is an AI technician for managed service providers. It takes first touch on help desk tickets and resolves routine L1 and L2 requests inside your PSA, troubleshooting across your RMM, identity and Microsoft 365 systems, then closing the ticket with notes and time entries written. The goal is straightforward: MSPs take on more clients without hiring for the ticket queue. ## 主要觀測資料與規格 | 指標 | 數值 | | :--- | :--- | | 工具名稱 | Rallied | | 代稱 | rallied | | Status | active | | Origin | independent | | Maintenance | active | | 官方網域 | rallied.ai | | 網站網址 | https://rallied.ai | | 分類 | AI Agent, AI 客戶服務, AI Workflow, AI 助手 | | 定價模式 | 付費 | | 每月造訪次數 | 215 | | 月流量變化 | -1,974 | | 月成長率 | -90.2% | | 主要市場 | 全球 | | 市佔率 | — | | 直接造訪 | 83 | | 自然搜尋造訪 | 0 | | 社群造訪 | 0 | | 推薦流量造訪 | 22 | | 電子郵件造訪 | 8 | | 評論分數 | 4 | | 收藏數 | 1 | | 支援平台 | 網站 | | 帳務平台 | | | 屬性 | 功能: 網站 | | 標籤 | AI 技術員, MSP 自動化, IT 服務台自動化, L1 工單解決, L2 工單解決, PSA 整合, RMM 整合, Microsoft 365 自動化, Entra ID 自動化, Active Directory 支援, 密碼重設自動化, 帳戶解鎖自動化, MFA 支援, VPN 支援, 信箱權限, 群組成員管理, 使用者開通, 員工到職, 員工離職流程, 工單分類處理, 工單派發, PSA 工單關閉, IT 服務管理, IT 維運, 服務台工作效率, 重複性工單自動化, 工作流程自動化, Slack IT 支援, Microsoft Teams IT 支援, 自主 IT 支援, 人工核准護欄, MSP ROI 計算器, IT 人力成本計算器, AI ROI 計算器, ConnectWise, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, Okta, JumpCloud, Google Workspace, IT Glue, Hudu | ## 總覽 Rallied is an AI technician for managed service providers. It takes first touch on help desk tickets and resolves routine L1 and L2 requests inside your PSA, troubleshooting across your RMM, identity and Microsoft 365 systems, then closing the ticket with notes and time entries written. The goal is straightforward: MSPs take on more clients without hiring for the ticket queue. ## 價格與方案 Rallied is priced at $300 per month, billed monthly, with 2,000 credits included. Each ticket is charged once at 1 credit (ticket-only work), 3 credits (lookups or changes in other systems) or 8 credits (three or more systems, six-plus actions, or script runs). Pricing is per ticket rather than per endpoint or user, and a typical month covers around 700 tickets. ## 關鍵功能與能力 - **First touch on every ticket:** Rallied checks the client's live state across connected systems, diagnoses the real issue and closes L1 and L2 requests inside your PSA before a tech would have opened the tab. - **Natural-language workflows:** Write runbooks in plain English, such as offboarding a user or resetting a stuck print queue, and Rallied follows them step by step with every action logged. - **Endpoint fixes without remoting:** It finds the endpoint in your RMM, runs the approved script and writes the result back to the ticket, so quick fixes do not require remoting in. - **In-context PSA chat:** Chat with the agent from inside ConnectWise or HaloPSA to pull context from your PSA, RMM and docs and get guided to the next step. - **Governed autonomy and approvals:** Control autonomy with policy-bound execution, approval gates for sensitive operations, least-privilege per-client access and identity verification. ## 主要使用情境 - **Clear the routine ticket queue (MSP help desk teams):** Let Rallied absorb password resets, lockouts and access requests so senior techs stay on billable project work instead of costly L1 tasks. - **Automate onboarding and offboarding (Service delivery managers):** Trigger a natural-language runbook that provisions accounts, sets permissions and closes ticket batches when a client signs on new staff. - **Speed up escalation context (Level 2 technicians):** Use in-context chat in the PSA tab to pull client history, RMM state and documentation so technicians skip the investigation step. ## 優勢 - Automates the repetitive L1/L2 tickets that consume help desk margin - Writes notes and time entries automatically, keeping the PSA accurate - Granular per-client controls over which actions run autonomously - Plan Mode lets MSPs validate the agent on real tickets before execution - Integrates with major PSAs including ConnectWise, Autotask and HaloPSA ## 限制 - Pricing is credit-based, so busy months may need careful planning - It is aimed squarely at MSPs with a PSA/RMM stack, not general businesses - Full value depends on integrating your PSA, RMM and documentation systems first - Sensitive actions still need human approvals, which adds a step for some tickets ## 常見問題 ### How does Rallied resolve tickets? Rallied connects to your PSA, RMM, identity and documentation tools to build context, then takes first touch on tickets. It resolves routine L1 and L2 requests automatically, writes notes and time entries into the PSA, and escalates to a technician whenever judgment or an approval is required. ### How does pricing work? Pricing is $300 per month with 2,000 credits included. A ticket costs 1 credit when the agent only works on the ticket itself, 3 credits when it looks up or changes something in your other systems, and 8 credits when it works across three or more systems or runs a script. A typical month covers roughly 700 tickets. ### Can we test it safely first? Yes. You can run Rallied in Plan Mode, where it posts what it would do on every ticket without changing anything, so you can evaluate its judgment against real tickets before it takes action. ### Which PSA tools are supported? ConnectWise PSA, HaloPSA, Autotask, SuperOps and Jira Service Management are supported, alongside RMM, identity and documentation integrations such as Microsoft 365, Entra ID, Okta and common MSP tooling. ### How is security handled? Rallied is built for governed execution: policy-bound actions, approval-gated sensitive operations, least-privilege access per client, identity verification via MFA where needed, and audit-ready logs for every action, approval and refusal. It reports SOC 2 Type II compliance. ### Rallied 的每月流量與成長趨勢為何？ Rallied 目前每月有 215 次造訪，月流量變化為 -1974（成長率 -90.2%）。其主要來源市場為全球（佔比 —），其中包含每月 83 次直接造訪與每月 0 次自然搜尋造訪。 ### Rallied 是免費的嗎？其定價模式為何？ Rallied 採用付費定價模式。Rallied is priced at $300 per month, billed monthly, with 2,000 credits included. Each ticket is charged once at 1 credit (ticket-only work), 3 credits (lookups or changes in other systems) or 8 credits (three or more systems, six-plus actions, or script runs). Pricing is per ticket rather than per endpoint or user, and a typical month covers around 700 tickets. 支援的帳務與結帳平台包括：未列出。 ### 2026 年最佳的 Rallied 替代方案有哪些？ 依據 OpenAITools.app 的分類流量與功能契合度，Rallied 的前五大替代方案為：1. Kayako（每月 16.82萬次造訪）; 2. Intercom（每月 447.11萬次造訪）; 3. Gorgias（每月 266.05萬次造訪）; 4. Forethought（每月 8.4萬次造訪）; 5. Kore.ai（每月 14.33萬次造訪）。 ### Rallied 支援哪些平台與核心 AI 能力？ Rallied 分類於 AI Agent, AI 客戶服務, AI Workflow, AI 助手，支援以下平台：網站，其核心能力標籤包括：AI 技術員, MSP 自動化, IT 服務台自動化, L1 工單解決, L2 工單解決, PSA 整合。 ## 替代方案 | 工具名稱 | 每月造訪次數 | 定價模式 | 比較 | | :--- | :--- | :--- | :--- | | [Kayako](https://openaitools.app/tw/tool/kayako) | 168,212 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/kayako-vs-rallied) | | [Intercom](https://openaitools.app/tw/tool/intercom-com) | 4,471,110 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/intercom-com-vs-rallied) | | [Gorgias](https://openaitools.app/tw/tool/gorgias) | 2,660,498 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/gorgias-vs-rallied) | | [Forethought](https://openaitools.app/tw/tool/forethought) | 83,999 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/forethought-vs-rallied) | | [Kore.ai](https://openaitools.app/tw/tool/kore-ai) | 143,328 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/kore-ai-vs-rallied) | | [AIHelp](https://openaitools.app/tw/tool/aihelpcn-net) | 44,258 | 免費增值、免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/aihelpcn-net-vs-rallied) | | [Brainfish](https://openaitools.app/tw/tool/brainfish) | 8,097 | 付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/brainfish-vs-rallied) | | [Serviceaide](https://openaitools.app/tw/tool/serviceaide-com) | 40,899 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/rallied-vs-serviceaide-com) | | [Kapture CRM](https://openaitools.app/tw/tool/kapturecrm-com) | 561,153 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/kapturecrm-com-vs-rallied) | | [Pylon](https://openaitools.app/tw/tool/pylon) | 284,885 | 付費 | [比較](https://openaitools.app/tw/compare/pylon-vs-rallied) | | [My AskAI](https://openaitools.app/tw/tool/my-askai) | 13,355 | 免費增值、免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/my-askai-vs-rallied) | | [Aisera](https://openaitools.app/tw/tool/aisera) | 14,996 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/aisera-vs-rallied) | --- 來源：https://openaitools.app/tw/tool/rallied