# Stylo

依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，Stylo（askstylo.com）是收錄於 AI 助手的 AI 平台，每月產生 3381 次造訪，月流量變化量為 +816（+31.8%）。其主要地理市場為美國（流量佔比 62.6%），並採用免費試用、付費定價模式。依每月流量計算的主要競爭替代方案包括 tawk.to（每月 572.68萬次造訪），Kayako（每月 16.82萬次造訪），Intercom（每月 447.11萬次造訪）。

Stylo is a suite of AI apps that sit inside Zendesk and help support teams answer tickets faster. It reads the customer conversation, works out the underlying problem, and drafts a reply your agents can review and send.

## 主要觀測資料與規格

| 指標 | 數值 |
| :--- | :--- |
| 工具名稱 | Stylo |
| 代稱 | stylo |
| Status | active |
| Origin | independent |
| Maintenance | active |
| 官方網域 | askstylo.com |
| 網站網址 | https://askstylo.com |
| 分類 | AI 助手, AI 客戶服務, AI 回覆生成器, AI 知識庫, AI 翻譯, AI 摘要工具 |
| 定價模式 | 免費試用、付費 |
| 每月造訪次數 | 3,381 |
| 月流量變化 | 816 |
| 月成長率 | +31.8% |
| 主要市場 | 美國 |
| 市佔率 | 62.6% |
| 直接造訪 | 1,339 |
| 自然搜尋造訪 | — |
| 社群造訪 | — |
| 推薦流量造訪 | 344 |
| 電子郵件造訪 | 119 |
| 評論分數 | 4.3 |
| 收藏數 | 1 |
| 支援平台 | 網站 |
| 帳務平台 |  |
| 屬性 | 功能: 網站; 價格: 免費試用; 價格: 付費 |
| 標籤 | Zendesk AI 助理, AI 客戶支援, 客戶服務自動化, 客服台 AI, 工單回覆生成, 通話摘要, 知識庫管理 |

## 總覽

Stylo is a suite of AI apps that sit inside Zendesk and help support teams answer tickets faster. It reads the customer conversation, works out the underlying problem, and drafts a reply your agents can review and send.

## 價格與方案

Free plan for the Help Center Scorecard. Paid plans are billed per agent: Basic $15/agent/month ($12.75 yearly), Growth $20 ($17 yearly), Professional $25 ($21.25 yearly). AI usage is metered on top via response credits ($0.35 pay-as-you-go or $0.20 prepaid per response), call summarization and character-based translation. Enterprise pricing is available for teams outside the Zendesk ecosystem.

## 關鍵功能與能力

- **Reply drafting inside Zendesk:** Stylo Assist reads the ticket, works out the customer's real problem and writes a reply grounded in your knowledge base and connected integrations, ready for an agent to approve.
- **Brand voice control:** Configure how Stylo should sound so drafted replies match your existing tone of voice instead of reading like a generic AI output.
- **Sentiment scoring:** Score incoming tickets by customer sentiment so supervisors can spot and escalate frustrated or at-risk conversations before they churn.
- **Voice AI and call summarization:** Transcribe support calls, summarize them automatically and drop the outcome back onto the relevant ticket for a clean audit trail.
- **Scribe and Help Center Scorecard:** Get a free monthly report on how AI-ready your help center is, then use Scribe to draft, translate and improve the articles themselves.

## 主要使用情境

- **Clear the ticket queue faster (Support agent):** Open a ticket, read Stylo's suggested reply, adjust the details and send. Agents spend less time writing from scratch and more time on genuinely difficult cases.
- **Spot unhappy customers early (Support team lead):** Use sentiment scores to triage the inbox, escalate at-risk conversations and keep SLA response times under control during busy periods.
- **Fix the content behind weak answers (Knowledge base manager):** Run the Help Center Scorecard to find structural gaps, then use Scribe to rewrite, translate and expand the articles that agents rely on most.
- **Scale support without extra headcount (CX operations lead):** Measure response credits and deflection as usage grows, so you can prove the ROI of AI-assisted support against hiring another agent.

## 優勢

- Native Zendesk apps, so agents do not need a separate tool or browser tab
- Draft quality improves when you connect tools like Shopify for real order context
- Transparent per-agent pricing with a free tier and a no-credit-card trial
- Metered AI credits mean light teams are not paying for unused capacity
- Voice summarization, sentiment and knowledge base tooling all live in one suite

## 限制

- The value depends heavily on Zendesk: it is not useful for teams on other help desks
- Response credits are metered separately, so costs scale with ticket volume in a way that is harder to predict
- Full suite features are locked behind the higher Professional tier
- Some quality tuning (model tuning, custom reporting) requires contacting sales

## 常見問題

### Do I need Zendesk to use Stylo?
Yes. Stylo is built as a suite of apps that run inside Zendesk, so it is designed for teams already using Zendesk for support. Pricing does allow enterprise conversations if you want to extend outside the Zendesk ecosystem.

### Is there a free trial?
Stylo is added to your Zendesk instance and offers a trial period with no credit card required, plus an ongoing free plan covering the Help Center Scorecard.

### How does AI usage get charged?
On top of the per-agent subscription, AI actions consume credits: response credits are $0.35 pay-as-you-go or $0.20 prepaid, call summarization is $0.20 or $0.15 per call prepaid, and translation is charged per 100,000 characters. Growth and Professional plans bundle a monthly allowance.

### Can Stylo write in our brand voice?
Yes. Brand voice is configurable, and Stylo uses your knowledge base and integrations for context so drafts sound like your team rather than a generic chatbot.

### What is the Help Center Scorecard?
It is a free monthly report that grades how well your help center is structured for AI consumption, highlighting gaps that cause weak or missing automated answers.

### Stylo 的每月流量與成長趨勢為何？
Stylo 目前每月有 3381 次造訪，月流量變化為 +816（成長率 +31.8%）。其主要來源市場為美國（佔比 62.6%），其中包含每月 1339 次直接造訪與每月 — 次自然搜尋造訪。

### Stylo 是免費的嗎？其定價模式為何？
Stylo 採用免費試用、付費定價模式。Free plan for the Help Center Scorecard. Paid plans are billed per agent: Basic $15/agent/month ($12.75 yearly), Growth $20 ($17 yearly), Professional $25 ($21.25 yearly). AI usage is metered on top via response credits ($0.35 pay-as-you-go or $0.20 prepaid per response), call summarization and character-based translation. Enterprise pricing is available for teams outside the Zendesk ecosystem. 支援的帳務與結帳平台包括：未列出。

### 2026 年最佳的 Stylo 替代方案有哪些？
依據 OpenAITools.app 的分類流量與功能契合度，Stylo 的前五大替代方案為：1. tawk.to（每月 572.68萬次造訪）; 2. Kayako（每月 16.82萬次造訪）; 3. Intercom（每月 447.11萬次造訪）; 4. Responso（每月 14.91萬次造訪）; 5. QueryPal（每月 2649 次造訪）。

### Stylo 支援哪些平台與核心 AI 能力？
Stylo 分類於 AI 助手, AI 客戶服務, AI 回覆生成器, AI 知識庫，支援以下平台：網站，其核心能力標籤包括：Zendesk AI 助理, AI 客戶支援, 客戶服務自動化, 客服台 AI, 工單回覆生成, 通話摘要。

## 替代方案

| 工具名稱 | 每月造訪次數 | 定價模式 | 比較 |
| :--- | :--- | :--- | :--- |
| [tawk.to](https://openaitools.app/tw/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 免費增值 | [比較](https://openaitools.app/tw/compare/abdul-malik-ibrahim-jaber-hassan-vs-stylo) |
| [Kayako](https://openaitools.app/tw/tool/kayako) | 168,212 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/kayako-vs-stylo) |
| [Intercom](https://openaitools.app/tw/tool/intercom-com) | 4,471,110 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/intercom-com-vs-stylo) |
| [Responso](https://openaitools.app/tw/tool/responso) | 149,125 | 免費增值、免費試用 | [比較](https://openaitools.app/tw/compare/responso-vs-stylo) |
| [QueryPal](https://openaitools.app/tw/tool/querypal) | 2,649 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/querypal-vs-stylo) |
| [Tidio](https://openaitools.app/tw/tool/tidio) | 527,313 | 免費增值 | [比較](https://openaitools.app/tw/compare/stylo-vs-tidio) |
| [BoldDesk](https://openaitools.app/tw/tool/bolddesk) | 124,232 | 免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/bolddesk-vs-stylo) |
| [Chaport](https://openaitools.app/tw/tool/chaport-com) | 1,458,924 | 免費增值 | [比較](https://openaitools.app/tw/compare/chaport-com-vs-stylo) |
| [Canny Autopilot](https://openaitools.app/tw/tool/canny-autopilot) | 419,132 | 免費增值、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/canny-autopilot-vs-stylo) |
| [Hiver](https://openaitools.app/tw/tool/hiver) | 140,328 | 免費增值、免費試用、付費、免費 | [比較](https://openaitools.app/tw/compare/hiver-vs-stylo) |
| [Unthread](https://openaitools.app/tw/tool/unthread) | 27,017 | 免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/stylo-vs-unthread) |
| [Help.center](https://openaitools.app/tw/tool/help-center) | 34,351 | 免費增值 | [比較](https://openaitools.app/tw/compare/help-center-vs-stylo) |

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來源：https://openaitools.app/tw/tool/stylo