# SupportAI

依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，SupportAI（supportai.com）是收錄於 AI 聊天機器人的 AI 平台，每月產生 2768 次造訪，月流量變化量為 +1349（+95.1%）。其主要地理市場為越南（流量佔比 27.2%），並採用免費增值定價模式。依每月流量計算的主要競爭替代方案包括 FastBots.ai（每月 6.48萬次造訪），LiveChatAI（每月 6.16萬次造訪），Chat Data（每月 18.14萬次造訪）。

SupportAI lets you build a custom AI chatbot trained on your own content — website pages, documents, product catalogues or videos — and deploy it on your site, WhatsApp, Messenger and other channels. It answers customer questions instantly, captures leads and hands conversations back to your team when needed.

## 主要觀測資料與規格

| 指標 | 數值 |
| :--- | :--- |
| 工具名稱 | SupportAI |
| 代稱 | supportai-com |
| Status | active |
| Origin | independent |
| Maintenance | active |
| 官方網域 | supportai.com |
| 網站網址 | https://supportai.com |
| 分類 | AI 聊天機器人, AI 客戶服務, AI 潛在客戶開發, AI Agent, AI 銷售助理, AI API |
| 定價模式 | 免費增值 |
| 每月造訪次數 | 2,768 |
| 月流量變化 | 1,349 |
| 月成長率 | +95.1% |
| 主要市場 | 越南 |
| 市佔率 | 27.2% |
| 直接造訪 | 1,139 |
| 自然搜尋造訪 | — |
| 社群造訪 | — |
| 推薦流量造訪 | 302 |
| 電子郵件造訪 | 75 |
| 評論分數 | 3.9 |
| 收藏數 | 0 |
| 支援平台 | 網站 |
| 帳務平台 | stripe |
| 屬性 | 功能: 網站; 價格: 免費增值; 價格: 付費 |
| 標籤 | AI 聊天機器人, ChatGPT, 客戶支援, 潛在客戶開發, 網站整合, 跨平台, 自動化, 客戶服務, AI, 客戶互動 |

## 總覽

SupportAI lets you build a custom AI chatbot trained on your own content — website pages, documents, product catalogues or videos — and deploy it on your site, WhatsApp, Messenger and other channels. It answers customer questions instantly, captures leads and hands conversations back to your team when needed.

## 價格與方案

Freemium with a Free plan ($0, 20 messages/month, 1 chatbot, 10 pieces of training content) and a 30-day-style free trial on paid tiers. Starter is $29/mo (2,000 messages, 5 chatbots, 200 training items), Pro is $49/mo (5,000 messages, 10 chatbots, 500 items) and Enterprise starts at $89/mo with message bands from 10,000 up to 100,000, unlimited chatbots and training content, plus access to newer GPT models. Yearly billing gives four months free. All paid plans include lead capture, unlimited website integrations, API access and removal of SupportAI branding.

## 關鍵功能與能力

- **Train on your own content:** Point SupportAI at your website, files, product pages or videos and it builds a knowledge base your chatbot answers from, with no code required beyond a single embed snippet.
- **Cross-platform deployment:** Use the same chatbot on your website, WhatsApp, Messenger and other channels so customers get consistent answers wherever they reach out.
- **Lead generation and sales modes:** Beyond support, preconfigured use cases cover lead capture and email list growth, sales conversations, bookings and appointments, product recommendations, feedback collection and internal employee Q&A.
- **Control and revise responses:** Edit, add and update the content your bot answers from, review real conversation transcripts, and monitor where answers fall short so you can close those gaps over time.
- **WordPress, Shopify and API access:** Official integrations include a WordPress plugin, Shopify app and WhatsApp chatbot, alongside API access for custom deployments.

## 主要使用情境

- **Answering routine customer questions 24/7 (E-commerce support team):** Deflect repetitive questions about hours, shipping, returns and policies so the team only handles the conversations that genuinely need a human.
- **Capturing leads from website traffic (Marketing lead):** Use the lead-generation configuration to engage visitors, answer product questions and collect email addresses automatically.
- **Booking appointments outside office hours (Salon, clinic or studio owner):** Let the chatbot handle appointment requests and bookings while you are closed, then review the conversations each morning.
- **Internal knowledge assistant (Operations manager):** Connect internal documents and let employees ask HR, policy or process questions in natural language instead of searching shared drives.

## 優勢

- Free tier lets you validate the chatbot before paying
- Training from websites, documents and videos with no coding
- Cross-platform deployment across website, WhatsApp, Messenger and more
- Dedicated WordPress and Shopify integrations plus API access
- Transparent published pricing with clear message and chatbot limits per tier

## 限制

- Website content changes require manually clicking Retrain; automatic re-indexing is still in development
- Free plan's 20 messages per month is only useful for testing
- Enterprise plan pricing scales by message volume in unexplained bands
- No live-agent inbox described in depth compared with dedicated helpdesk suites

## 常見問題

### Is there a free plan?
Yes. The Free plan includes 20 messages per month and one chatbot, forever, with no credit card required to start. Paid plans begin at $29/mo for 2,000 messages.

### Which languages are supported?
SupportAI states it supports 80+ languages on the marketing page and 50+ in the FAQ, covering English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic and Hindi among others. Treat the language list as broad but verify specific languages during testing.

### What content can I train my chatbot on?
You can train it by crawling your website, uploading documents or videos, using free-form input, or through the API. The more relevant content you provide, the more accurate the answers.

### Does it use ChatGPT?
Yes. The platform is built on ChatGPT models, and GPT-4 (and GPT-4.5 on higher-end access) is available depending on your plan, with a stated recommendation of GPT-3.5 for speed and accuracy in typical support scenarios.

### Can I see the conversations my chatbot has?
You get full transcripts of visitor conversations with the chatbot, so you can review interactions, spot content gaps and expand the training data to improve answers over time.

### SupportAI 的每月流量與成長趨勢為何？
SupportAI 目前每月有 2768 次造訪，月流量變化為 +1349（成長率 +95.1%）。其主要來源市場為越南（佔比 27.2%），其中包含每月 1139 次直接造訪與每月 — 次自然搜尋造訪。

### SupportAI 是免費的嗎？其定價模式為何？
SupportAI 採用免費增值定價模式。Freemium with a Free plan ($0, 20 messages/month, 1 chatbot, 10 pieces of training content) and a 30-day-style free trial on paid tiers. Starter is $29/mo (2,000 messages, 5 chatbots, 200 training items), Pro is $49/mo (5,000 messages, 10 chatbots, 500 items) and Enterprise starts at $89/mo with message bands from 10,000 up to 100,000, unlimited chatbots and training content, plus access to newer GPT models. Yearly billing gives four months free. All paid plans include lead capture, unlimited website integrations, API access and removal of SupportAI branding. 支援的帳務與結帳平台包括：stripe。

### 2026 年最佳的 SupportAI 替代方案有哪些？
依據 OpenAITools.app 的分類流量與功能契合度，SupportAI 的前五大替代方案為：1. FastBots.ai（每月 6.48萬次造訪）; 2. LiveChatAI（每月 6.16萬次造訪）; 3. Chat Data（每月 18.14萬次造訪）; 4. DocsBot AI（每月 49.53萬次造訪）; 5. Denser AI（每月 4.69萬次造訪）。

### SupportAI 支援哪些平台與核心 AI 能力？
SupportAI 分類於 AI 聊天機器人, AI 客戶服務, AI 潛在客戶開發, AI Agent，支援以下平台：網站，其核心能力標籤包括：AI 聊天機器人, ChatGPT, 客戶支援, 潛在客戶開發, 網站整合, 跨平台。

## 替代方案

| 工具名稱 | 每月造訪次數 | 定價模式 | 比較 |
| :--- | :--- | :--- | :--- |
| [FastBots.ai](https://openaitools.app/tw/tool/fastbots-ai) | 64,813 | 免費增值、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/fastbots-ai-vs-supportai-com) |
| [LiveChatAI](https://openaitools.app/tw/tool/livechatai) | 61,618 | 免費增值、付費 | [比較](https://openaitools.app/tw/compare/livechatai-vs-supportai-com) |
| [Chat Data](https://openaitools.app/tw/tool/chat-data) | 181,358 | 免費增值、付費 | [比較](https://openaitools.app/tw/compare/chat-data-vs-supportai-com) |
| [DocsBot AI](https://openaitools.app/tw/tool/docsbot-ai) | 495,278 | 免費增值 | [比較](https://openaitools.app/tw/compare/docsbot-ai-vs-supportai-com) |
| [Denser AI](https://openaitools.app/tw/tool/denserbot) | 46,857 | 免費增值 | [比較](https://openaitools.app/tw/compare/denserbot-vs-supportai-com) |
| [SiteGPT](https://openaitools.app/tw/tool/sitegpt) | 164,579 | 免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/sitegpt-vs-supportai-com) |
| [Agentkit](https://openaitools.app/tw/tool/agentkit) | 20,332 | 免費增值 | [比較](https://openaitools.app/tw/compare/agentkit-vs-supportai-com) |
| [SiteSpeakAI](https://openaitools.app/tw/tool/sitespeakai) | 30,255 | 免費增值、免費試用 | [比較](https://openaitools.app/tw/compare/sitespeakai-vs-supportai-com) |
| [CustomGPT.ai](https://openaitools.app/tw/tool/customgpt) | 96,030 | 免費增值、免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/customgpt-vs-supportai-com) |
| [Chatbase](https://openaitools.app/tw/tool/chatbase) | 396,383 | 免費增值、付費 | [比較](https://openaitools.app/tw/compare/chatbase-vs-supportai-com) |
| [Surfn AI](https://openaitools.app/tw/tool/surfn-ai) | 5,586 | 免費增值 | [比較](https://openaitools.app/tw/compare/supportai-com-vs-surfn-ai) |
| [YourGPT](https://openaitools.app/tw/tool/yourgpt-chatbot) | 158,089 | 免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/supportai-com-vs-yourgpt-chatbot) |

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來源：https://openaitools.app/tw/tool/supportai-com