# Thena 依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，Thena（thena.ai）是收錄於 AI 客戶服務的 AI 平台，每月產生 9781 次造訪，月流量變化量為 -4078（-29.4%）。其主要地理市場為美國（流量佔比 54.1%），並採用免費增值、付費、需聯絡報價定價模式。依每月流量計算的主要競爭替代方案包括 Hiver（每月 14.03萬次造訪），Pylon（每月 28.49萬次造訪），Intercom（每月 276.45萬次造訪）。 Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks. ## 主要觀測資料與規格 | 指標 | 數值 | | :--- | :--- | | 工具名稱 | Thena | | 代稱 | thena | | Status | active | | Origin | official | | Maintenance | active | | 官方網域 | thena.ai | | 網站網址 | https://www.thena.ai | | 分類 | AI 客戶服務, AI 助手, AI 聊天機器人, AI 回覆生成器, AI Workflow, AI 知識庫 | | 定價模式 | 免費增值、付費、需聯絡報價 | | 每月造訪次數 | 9,781 | | 月流量變化 | -4,078 | | 月成長率 | -29.4% | | 主要市場 | 美國 | | 市佔率 | 54.1% | | 直接造訪 | 3,850 | | 自然搜尋造訪 | — | | 社群造訪 | — | | 推薦流量造訪 | 987 | | 電子郵件造訪 | 321 | | 評論分數 | 4.4 | | 收藏數 | 0 | | 支援平台 | 網站 | | 帳務平台 | | | 屬性 | 功能: 網站; 價格: 免費增值; 價格: 付費; 價格: 需聯絡報價 | | 標籤 | AI 客戶支援, B2B 客戶支援, 工單系統, 服務台軟體, 全渠道支援, AI 自動化, 工作流程自動化, 客戶關係管理（CRM）, AI 智慧代理, SaaS, 企業級軟體, AI 客服 | ## 總覽 Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks. ## 價格與方案 A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. ## 關鍵功能與能力 - **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are. - **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers. - **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement. - **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources. - **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics. - **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process. ## 主要使用情境 - **Unify scattered B2B support channels (Head of Support):** Turn Slack Connect channels and shared email inboxes into a single ticket queue with SLA tracking, auto-triage and clean handover to AI agents. - **Automate first-line and back-office tasks (Support operations lead):** Let AI handle repetitive requests and execute account actions like provisioning or reporting so engineers can focus on complex technical cases. - **Broadcast product updates to specific accounts (Product marketing manager):** Publish release notes and announcements to the right accounts across Slack, Teams and email, and track open and engagement rates. - **Build a self-service knowledge hub (Support content owner):** Stand up branded help centers, author knowledge articles inside support flows and let auto-responders cover gaps while the team is offline. ## 優勢 - Slack-native ticketing with full account context, unusual among helpdesks - AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies - Published per-seat pricing with a free plan and no credit card required - Omni-channel intake across Slack, email, web chat, MS Teams and Discord - AI agent studio, MCP support and APIs available from the Standard tier - Integrates with HubSpot, Salesforce and Jira, plus custom app building - Includes help centers, broadcasting and CSAT tooling in the same product ## 限制 - AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited - Free/Starter tiers cap seats and tickets, which can pinch as a team grows - Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation - The value depends on your customers actually using Slack, email or chat rather than a phone desk ## 常見問題 ### What is Thena? An AI-powered customer support platform for B2B teams. It turns messages from Slack, email, web chat and MS Teams into trackable tickets, then uses AI agents and workflow logic to route, respond and resolve them. ### Is there a free plan? Yes. There is a free plan with no credit card required. Paid tiers start at $29 per user per month for Starter (billed annually, up to 5 seats and 1,000 tickets per month), $79 for Standard and $119 for Enterprise. ### What makes Thena different from a normal helpdesk? Its headline channel is Slack — Thena detects and manages tickets directly inside Slack with full account context. It also covers email, AI web chat, MS Teams, Discord and embedded web forms. ### How do the AI agents work? AI resolves questions and runs B2B tasks such as provisioning, renewals and reporting. It responds to customers, applies ticket fields, creates tickets and escalates when needed, so the outcome is a completed action rather than just an answer. ### Can it connect to our internal tools? Through HubSpot, Salesforce and Jira integrations, plus a custom apps framework that lets AI agents manage data and APIs from other internal systems. ### Does it include a knowledge base? Yes. Consolidate articles, collections and help centers in one place — the Starter tier includes up to 2 help centers, with unlimited help centers on higher plans — and use them in support flows to improve AI answers. ### How does pricing work? Starter, Standard and Enterprise are billed annually per user. Enterprise adds AI agent custom deployments, MS Teams, enterprise APIs and enterprise security features, and is quoted through a demo. ### Thena 的每月流量與成長趨勢為何？ Thena 目前每月有 9781 次造訪，月流量變化為 -4078（成長率 -29.4%）。其主要來源市場為美國（佔比 54.1%），其中包含每月 3850 次直接造訪與每月 — 次自然搜尋造訪。 ### Thena 是免費的嗎？其定價模式為何？ Thena 採用免費增值、付費、需聯絡報價定價模式。A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. 支援的帳務與結帳平台包括：未列出。 ### 2026 年最佳的 Thena 替代方案有哪些？ 依據 OpenAITools.app 的分類流量與功能契合度，Thena 的前五大替代方案為：1. Hiver（每月 14.03萬次造訪）; 2. Pylon（每月 28.49萬次造訪）; 3. Intercom（每月 276.45萬次造訪）; 4. Crisp（每月 140.86萬次造訪）; 5. tawk.to（每月 572.68萬次造訪）。 ### Thena 支援哪些平台與核心 AI 能力？ Thena 分類於 AI 客戶服務, AI 助手, AI 聊天機器人, AI 回覆生成器，支援以下平台：網站，其核心能力標籤包括：AI 客戶支援, B2B 客戶支援, 工單系統, 服務台軟體, 全渠道支援, AI 自動化。 ## 替代方案 | 工具名稱 | 每月造訪次數 | 定價模式 | 比較 | | :--- | :--- | :--- | :--- | | [Hiver](https://openaitools.app/tw/tool/hiver) | 140,328 | 免費增值、免費試用、付費、免費 | [比較](https://openaitools.app/tw/compare/hiver-vs-thena) | | [Pylon](https://openaitools.app/tw/tool/pylon) | 284,885 | 付費 | [比較](https://openaitools.app/tw/compare/pylon-vs-thena) | | [Intercom](https://openaitools.app/tw/tool/intercom-help) | 2,764,543 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/intercom-help-vs-thena) | | [Crisp](https://openaitools.app/tw/tool/crisp-chat) | 1,408,646 | 免費試用、付費、需聯絡報價、免費 | [比較](https://openaitools.app/tw/compare/crisp-chat-vs-thena) | | [tawk.to](https://openaitools.app/tw/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 免費增值 | [比較](https://openaitools.app/tw/compare/abdul-malik-ibrahim-jaber-hassan-vs-thena) | | [Re:amaze](https://openaitools.app/tw/tool/reamaze-com) | 455,787 | 免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/reamaze-com-vs-thena) | | [Unthread](https://openaitools.app/tw/tool/unthread) | 27,017 | 免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/thena-vs-unthread) | | [Tidio](https://openaitools.app/tw/tool/tidio) | 527,313 | 免費增值 | [比較](https://openaitools.app/tw/compare/thena-vs-tidio) | | [Desku](https://openaitools.app/tw/tool/desku) | 13,634 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/desku-vs-thena) | | [BoldDesk](https://openaitools.app/tw/tool/bolddesk) | 124,232 | 免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/bolddesk-vs-thena) | | [SaleWisely](https://openaitools.app/tw/tool/salewisely) | 187,721 | 免費增值、需聯絡報價 | [比較](https://openaitools.app/tw/compare/salewisely-vs-thena) | | [Chaport](https://openaitools.app/tw/tool/chaport-com) | 1,458,924 | 免費增值 | [比較](https://openaitools.app/tw/compare/chaport-com-vs-thena) | --- 來源：https://openaitools.app/tw/tool/thena