# Typewise

依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，Typewise（typewise.app）是收錄於 AI 客戶服務的 AI 平台，每月產生 1.47萬次造訪，月流量變化量為 -2085（-12.4%）。其主要地理市場為美國（流量佔比 50.7%），並採用需聯絡報價定價模式。依每月流量計算的主要競爭替代方案包括 Siena AI（每月 4.56萬次造訪），Pylon（每月 28.49萬次造訪），Forethought（每月 8.4萬次造訪）。

Typewise is an AI customer experience platform that runs AI agents resolving support requests end to end across email, chat, WhatsApp, and social, set up and improved in plain language by an AI operator called Nova.

## 主要觀測資料與規格

| 指標 | 數值 |
| :--- | :--- |
| 工具名稱 | Typewise |
| 代稱 | typewise |
| Status | active |
| Origin | independent |
| Maintenance | active |
| 官方網域 | typewise.app |
| 網站網址 | https://www.typewise.app |
| 分類 | AI 客戶服務, AI 助手, Large Language Models (LLMs), AI 聊天機器人, AI 副駕駛, AI 翻譯 |
| 定價模式 | 需聯絡報價 |
| 每月造訪次數 | 14,745 |
| 月流量變化 | -2,085 |
| 月成長率 | -12.4% |
| 主要市場 | 美國 |
| 市佔率 | 50.7% |
| 直接造訪 | 5,871 |
| 自然搜尋造訪 | — |
| 社群造訪 | — |
| 推薦流量造訪 | 1,515 |
| 電子郵件造訪 | 478 |
| 評論分數 | 4.2 |
| 收藏數 | 2 |
| 支援平台 | 網站 |
| 帳務平台 |  |
| 屬性 | 功能: 網站; 價格: 需聯絡報價 |
| 標籤 | AI 客戶服務, 客戶服務自動化, AI 代理, AI 助理, 客戶支援, 多語言支援, 客戶滿意度, 營運效率, 智慧自動化 |

## 總覽

Typewise is an AI customer experience platform that runs AI agents resolving support requests end to end across email, chat, WhatsApp, and social, set up and improved in plain language by an AI operator called Nova.

## 價格與方案

Success-based pricing: plans start at $99/month (Starter) and rise to $599/month (Growth) and $2,000/month (Business, billed annually), with Enterprise quoted on request. On top of the base fee you pay per resolution, from $2 pay-as-you-go down to $1 with volume packages; a full resolution counts once, a partial hand-off half, and unresolved tickets are free. Extra users are $89/month and every plan begins with a 14-day free trial (100 resolution credits, no card required).

## 關鍵功能與能力

- **End-to-end AI resolution:** Typewise runs AI agents that own a request end to end: looking up the order, applying your policy, and closing the ticket, across email, chat, WhatsApp, and social with context carried between channels.
- **Nova, the AI operator:** Nova is an AI operator that builds, tests, and deploys agents, specialists, and channel connections from plain-language instructions, with no flowcharts or code.
- **Hybrid human and AI workspace:** A single workspace where AI agents and human agents collaborate, with a supervisor routing each request to the right specialist and escalating to a person when it matters.
- **3,500+ integrations:** 3,500+ connectors spanning help desks, inboxes, commerce, CRM, ERP, and ITSM, with MCP-native access so nothing has to be migrated to get started.
- **Success-based resolution pricing:** Only fully resolved tickets are billed in full, partial hand-offs count as half, and unresolved tickets are free, so cost tracks actual AI work rather than ticket volume.

## 主要使用情境

- **Automate first-line resolution at scale (Head of Customer Service):** Let AI agents handle order lookups, policy questions, and routine actions end to end across every channel, so human agents focus on complex or sensitive cases.
- **Go live without developers (Support operations lead at an SMB):** Connect your inbox and use Nova to build a first working agent in about 15 minutes by describing your processes in plain language, expanding to new channels over time.
- **Govern AI actions with clear guardrails (Enterprise CX director):** Define which cases the AI handles autonomously, log every action, route sensitive requests to people, and meet ISO 27001, GDPR, and EU AI Act requirements with EU data residency.
- **Handle multilingual, transactional requests (E-commerce or logistics team):** Resolve returns, order changes, and disrupted-journey inquiries in any language by connecting commerce, order, and logistics systems to the AI agents.

## 優勢

- Resolves requests end to end rather than only deflecting, including actions in your systems
- Nova operator lets non-technical teams build and update agents in plain language
- 3,500+ MCP-native integrations mean no migration to get started
- Success-based pricing charges fully only for complete resolutions, with unresolved tickets free
- Strong compliance posture: ISO 27001, GDPR, EU AI Act alignment, EU data residency

## 限制

- Per-resolution billing can be harder to forecast than a flat seat price
- Small teams on the entry plan pay relatively higher per-resolution rates
- Full value depends on connecting your order, CRM, and help-desk systems
- Enterprise governance features like custom DPA and SSO sit behind higher tiers

## 常見問題

### What is Typewise?
Typewise is an AI customer experience platform. Businesses use it to run AI agents that resolve customer service requests end to end across email, chat, WhatsApp, and social, configured and improved in plain language with no code.

### Is Typewise just a chatbot?
No. Typewise positions itself as a resolution engine rather than a chatbot. It completes the whole request by looking up orders, applying your policies, and closing the ticket, and hands anything needing judgment to a person with full context.

### Is Typewise still a keyboard app?
Not any more. Typewise started in 2019 as a consumer keyboard app, but that chapter closed in 2022 when the company joined Y Combinator and moved into business software. Today it is solely an AI customer experience platform for businesses.

### How does Typewise pricing work?
Pricing is success-based. Plans start at $99 per month (Starter) and scale to $599 (Growth) and $2,000 (Business, billed annually), with Enterprise quoted on request. A per-resolution rate applies on top: a full resolution counts once, a partial hand-off counts half, and unresolved requests are free. Volume packages bring the rate down toward $1 per resolution.

### Is there a free trial?
Yes. Every plan starts with a 14-day free trial that includes 100 resolution credits and $10 in AI Operator credits, with no credit card required.

### Do I need a developer to get started?
You can connect your inbox and have a first AI agent live in about 15 minutes with no developer, by describing how your business works in plain language. Larger governed rollouts take longer and include guided onboarding.

### Is Typewise secure and compliant?
Typewise is ISO 27001 certified, GDPR compliant, and aligned with the EU AI Act, with EU data residency available. Every action is logged, you can pause the AI for any topic in one click, and sensitive cases are routed to a person.

### Typewise 的每月流量與成長趨勢為何？
Typewise 目前每月有 1.47萬次造訪，月流量變化為 -2085（成長率 -12.4%）。其主要來源市場為美國（佔比 50.7%），其中包含每月 5871 次直接造訪與每月 — 次自然搜尋造訪。

### Typewise 是免費的嗎？其定價模式為何？
Typewise 採用需聯絡報價定價模式。Success-based pricing: plans start at $99/month (Starter) and rise to $599/month (Growth) and $2,000/month (Business, billed annually), with Enterprise quoted on request. On top of the base fee you pay per resolution, from $2 pay-as-you-go down to $1 with volume packages; a full resolution counts once, a partial hand-off half, and unresolved tickets are free. Extra users are $89/month and every plan begins with a 14-day free trial (100 resolution credits, no card required). 支援的帳務與結帳平台包括：未列出。

### 2026 年最佳的 Typewise 替代方案有哪些？
依據 OpenAITools.app 的分類流量與功能契合度，Typewise 的前五大替代方案為：1. Siena AI（每月 4.56萬次造訪）; 2. Pylon（每月 28.49萬次造訪）; 3. Forethought（每月 8.4萬次造訪）; 4. Intercom（每月 447.11萬次造訪）; 5. BoldDesk（每月 12.42萬次造訪）。

### Typewise 支援哪些平台與核心 AI 能力？
Typewise 分類於 AI 客戶服務, AI 助手, Large Language Models (LLMs), AI 聊天機器人，支援以下平台：網站，其核心能力標籤包括：AI 客戶服務, 客戶服務自動化, AI 代理, AI 助理, 客戶支援, 多語言支援。

## 替代方案

| 工具名稱 | 每月造訪次數 | 定價模式 | 比較 |
| :--- | :--- | :--- | :--- |
| [Siena AI](https://openaitools.app/tw/tool/siena-ai) | 45,593 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/siena-ai-vs-typewise) |
| [Pylon](https://openaitools.app/tw/tool/pylon) | 284,885 | 付費 | [比較](https://openaitools.app/tw/compare/pylon-vs-typewise) |
| [Forethought](https://openaitools.app/tw/tool/forethought) | 83,999 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/forethought-vs-typewise) |
| [Intercom](https://openaitools.app/tw/tool/intercom-com) | 4,471,110 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/intercom-com-vs-typewise) |
| [BoldDesk](https://openaitools.app/tw/tool/bolddesk) | 124,232 | 免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/bolddesk-vs-typewise) |
| [eesel AI](https://openaitools.app/tw/tool/eesel-ai) | 556,113 | 免費增值、免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/eesel-ai-vs-typewise) |
| [Kayako](https://openaitools.app/tw/tool/kayako) | 168,212 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/kayako-vs-typewise) |
| [LiveChatAI](https://openaitools.app/tw/tool/livechatai) | 61,618 | 免費增值、付費 | [比較](https://openaitools.app/tw/compare/livechatai-vs-typewise) |
| [Richpanel](https://openaitools.app/tw/tool/richpanel) | 384,348 | 免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/richpanel-vs-typewise) |
| [Hiver](https://openaitools.app/tw/tool/hiver) | 140,328 | 免費增值、免費試用、付費、免費 | [比較](https://openaitools.app/tw/compare/hiver-vs-typewise) |
| [Hubtype](https://openaitools.app/tw/tool/hubtype) | 14,076 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/hubtype-vs-typewise) |
| [Chaport](https://openaitools.app/tw/tool/chaport-com) | 1,458,924 | 免費增值 | [比較](https://openaitools.app/tw/compare/chaport-com-vs-typewise) |

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來源：https://openaitools.app/tw/tool/typewise